Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined ITSM Predictive Intelligence Workbench Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides a comprehensive view of changes related to the ITSM Predictive Intelligence Workbench across ServiceNow releases from Xanadu through Zurich. It is designed to assist customers in preparing for upgrades by summarizing new features, changes, deprecations, and other relevant information for this product over these release cycles.

    Show full answer Show less

    Key Information for Upgrading

    • Deprecation Notice: Starting with the Yokohama release, ITSM Predictive Intelligence Workbench has been deprecated. It is no longer deployed, enhanced, or supported from that point forward.
    • Replacement Solution: Customers seeking the latest predictive intelligence capabilities for ITSM must install the Task Intelligence for ITSM application plugin (com.snc.itsmmltask).
    • Pre- and Post-Upgrade Tasks: No specific pre- or post-upgrade tasks are indicated for the Zurich release or earlier releases in this document.

    New Features, Changes, and Removals

    The release notes indicate no updates, new features, changes, removals, activation information, or additional requirements for ITSM Predictive Intelligence Workbench across the Xanadu, Yokohama, and Zurich releases, except for the deprecation noted above.

    Other Considerations

    • No changes or updates were made to browser requirements, accessibility information, localization, or highlight information for this product during these releases.

    Practical Takeaways for ServiceNow Customers

    • If you currently use ITSM Predictive Intelligence Workbench, plan to transition to the Task Intelligence for ITSM plugin as ITSM Predictive Intelligence Workbench is deprecated since Yokohama.
    • There are no additional configuration or activation changes needed when upgrading through these releases.
    • This consolidated release note page serves as a central reference to verify that no other feature changes will impact your upgrade path from Xanadu to Zurich.

    Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITSM Predictive Intelligence Workbench to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ITSM Predictive Intelligence Workbench.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing ITSM Predictive Intelligence Workbench features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Starting with the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and is no longer deployed, enhanced, or supported. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task). For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ITSM Predictive Intelligence Workbench.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.