Ethoca Spoke
The Ethoca Spoke connects ServiceNow® to Ethoca APIs, enabling customers to handle dispute management and fraud prevention more efficiently and securely, reducing the need for chargebacks. Ethoca Spoke was enhanced and updated in the Yokohama release.
Ethoca Spoke highlights for the Yokohama release
Leveraging Ethoca Spoke actions enable issuers to:
- Resolve disputes efficiently at a faster pace, reducing chargeback costs
- Enhance collaboration between stakeholders, thus improving the customer experience
See for more information.
Important:
Ethoca Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Changed in this release
- Ethoca spoke actions
- The following Ethoca Spoke actions were built for Ethoca Alerts API in version 3.0.0:
- Create Transaction Alert
- Look up Transaction Alert Status by Batch
- Look up Alert Status
- Look up Alert Outcome by Batch StreamNote:To enable the Look up Alert Outcome by Batch Stream action, install the ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) plugin.
Activation information
Install Ethoca Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.