Regulatory Change Management release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Regulatory Change Management Release Notes - Yokohama

    The ServiceNow Regulatory Change Management application in the Yokohama release helps organizations monitor upcoming regulatory changes, assess their impacts, and implement necessary risk and compliance actions. This release enhances regulatory alert summarization, AI-driven regulatory mapping, decision support frameworks, and compliance tracking features to streamline regulatory processes and reduce manual effort.

    Show full answer Show less

    Key Features

    • Regulatory Alert Summarization: Use Now Assist to generate concise, business-focused summaries of complex regulatory updates, highlighting critical changes and deadlines. This accelerates interpretation and reduces risk of oversight.
    • AI-Powered Regulatory Mapping: Leverage artificial intelligence to automatically map incoming regulatory changes to relevant internal business operations, such as citations, control objectives, and policies. This improves tracking and compliance management.
    • Recommendation Contexts and Templates: Enable administrators to create configurable decision templates that guide enterprise decision-making with contextual insights, ensuring recommendations are relevant and informed.
    • Impact Radius Extension: Identify and review impacted business areas (e.g., risks, controls, policies) linked to regulatory alerts. Assign ownership through change tasks and utilize improved dashboards for clear operational impact visibility.
    • Regulatory Assessments: Access a new related list showing regulatory assessments powered by the Smart Assessment Engine. Compliance users can track and complete these assessments efficiently.
    • User Interface Updates: Simplified action task forms replace compliance and risk categories with impacted area fields. The regulatory alert overview and home pages now include drop-downs to monitor assessment progress and status.
    • Now Assist Integration Updates: Some Now Assist skills are enabled by default for new installations and certain upgrades, improving out-of-the-box AI functionality. Usage measurement has shifted to a 365-day burn-down model resetting at contract anniversaries.

    Changes and Removals

    • The related documents list is hidden from workspace and classic views for regulatory alerts.
    • Entity class configuration has been removed; entities are now selected directly when sending risk assessments.
    • Open assessments remain active even after a regulatory alert is marked as applicable, rather than being canceled.

    Activation and Availability

    Regulatory Change Management and Now Assist for IRM must be requested and installed from the ServiceNow Store. Customers can access cumulative release notes and app version histories through the store.

    Benefits for ServiceNow Customers

    This release significantly enhances your ability to efficiently manage regulatory changes by automating complex mappings, providing AI-driven summaries, and improving impact analysis and decision-making frameworks. Expect streamlined compliance workflows, reduced manual effort, better visibility into regulatory impacts, and improved assessment tracking to help maintain regulatory compliance across your enterprise.

    The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Yokohama release.

    Regulatory Change Management highlights for the Yokohama release

    • Summarize a regulatory alert by using the Now Assist summarization skill.
    • Use Regulatory mapping with AI to help organizations identify, track, and manage regulatory requirements that are specific to their industry.
    • Set up a recommendation context.
    • Analyze the potential impacts of a new regulation to assess whether it's likely to achieve the required business or regulatory compliance objectives.
    Yokohama Patch 11
    • Some Now Assist skills are now turned on by default.
    • Review changes to Now Assist usage measurements.

    See Regulatory Change Management for more information.

    Important:
    Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Yokohama release

    Generating a summary of a regulatory alert
    Transform your detailed regulatory information into concise, business-focused summaries that emphasize the most critical changes and impending deadlines. You can significantly cut down the time that is required to interpret complex updates, ensuring that no vital details are overlooked. By streamlining compliance processes, your organization becomes more efficient and minimizes the risks.
    Regulatory mapping with AI
    Leverage artificial intelligence to help your organizations identify, track, and manage regulatory requirements that are specific to their industry. AI automates the mapping of incoming regulatory changes to internal business operations, such as citations and control objectives, making it easier to ensure compliance. By analyzing the incoming regulatory changes and vast amounts of internal regulatory data, AI highlights the relevant policies for association and mapping, which helps your organization to streamline the compliance process and reduce manual effort.
    Recommendation contexts and templates
    Enable your administrators to use a framework engine to create decision templates for primary records. This framework simplifies the enterprise decision-making processes and includes the configurable user interface elements that provide contextual insights and improve the display of these elements. By integrating this framework, your organization can help to ensure that every recommendation is both relevant and informed.
    Impact radius extension
    Identify the impacted areas of your business operations, such as the citations, control objectives, policies, risks, controls, and authority documents, that you can add to a regulatory alert. You can then conduct a review for implementation acceptance that triggers a change management program by assigning ownership and accountability through a Change Task. Additionally, an existing dashboard was improved so that you can get a clear overview of the impacted business operations.
    Regulatory assessment for a regulatory alert
    View the new Regulatory assessments related list for a regulatory alert. This list displays the uniquely generated regulatory assessments that are powered by the Smart Assessment Engine application so that you can analyze and track the completion status for compliance users. Your users with the sn_grc.business_user role can work on these assessments.

    UI changes

    Changes on the action task form
    The Category: Compliance section and the Category: Risk section on an action task form have been removed. They're replaced by the Impacted area table field and the Impacted area field.
    Assess impact
    The Initiate Impact Assessment button is now called the Assess impact button.

    Changed in this release

    Overview page of regulatory alerts
    The Overview page for regulatory alerts includes a drop-down menu that enables you to track the progress of a regulatory assessment. Additionally, you can view the counts of completed, open, and overdue regulatory assessments.
    Home page updates for Regulatory Change Management
    On the Regulatory Change Management home page, within the Tracking section, a new drop-down menu has the Regulatory Assessments or Risk Assessments options. With these options, regulatory change managers can see the number of open and overdue assessments to help them efficiently monitor the status of their assessments.
    Regulatory assessments in the Tasks pane
    The Tasks pane in the Compliance Workspace now displays all the Regulatory assessments.
    Yokohama Patch 11
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Removed in this release

    • Related documents related list will be hidden for both the workspace and classic view for a regulatory alert.
    • The entity class configuration has been removed and is no longer necessary for conducting an assessment. You can select the entities now when you send the risk assessment.
    • Starting with the Yokohama release, all open assessments for a regulatory alert, whether they’re risk assessments or regulatory assessments, aren’t marked as canceled and remain open even after an alert is marked as applicable.

    Activation information

    Install Regulatory Change Management and Now Assist for IRM by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.