Mastercard Spoke release notes
The ServiceNow® Mastercard Spoke application enables the ServiceNow AI Platform to connect with the Mastercom API Suite and Mastercom Extended APIs, providing quick access to payment and dispute resolution services. Mastercard Spoke was enhanced and updated in the Yokohama release.
Mastercard Spoke highlights for the Yokohama release
- Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs.
- Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended.
See for more information.
Important:
Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Yokohama release
- Mastercard Spoke actions
- The following Mastercard Spoke actions were built for Mastercom Extended:
- Attach Document by Case ID - Extended
- Attach Documents by Claim ID and Event ID - Extended
- Check Document Details - Extended
- Create a Report - Extended
- Create Chargeback Reversal - Extended
- Create Claim - Extended
- Create Pre-Arbitration/Arbitration Case - Extended
- Create Pre-Compliance/Compliance Case - Extended
- Initiate a Dispute by Claim ID - Extended
- Look up Case Details by ID - Extended
- Look up Claim Details by ID Request Builder - Extended
- Look up Claim Details by ID Response Parser - Extended
- Look up Claim Details Request Builder - Extended
- Look up Claim Details Response Parser - Extended
- Look up Claims in a Queue by ID Stream - Extended
- Look up Completed Report - Extended
- Look up Processed Documents by Case ID Request Builder - Extended
- Look up Processed Documents by Case ID Response Parser - Extended
- Look up Processed Documents by Document Completed ID Request Builder - Extended
- Look up Processed Documents by Document Completed ID Response Parser - Extended
- Look up Queue by ID - Extended
- Look up Queues Stream - Extended
- Look up Report Fields - Extended
- Look up Report Fields Stream - Extended
- Look up Report Status - Extended
- Look up Reports Stream - Extended
- Look up Statuses for Documents Associated with Cases - Extended
- Look up Transactions Request Builder - Extended
- Look up Transactions Response Parser - Extended
- Update Pre-Arbitration/Arbitration Case - Extended
- Update Pre-Compliance/Compliance Case - Extended
- Update Representment by Claim ID and Event ID - Extended
- Upload Documents - Extended
Activation information
Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.