Performance Analytics release notes
The ServiceNow® Performance Analytics application is an in-platform process optimization solution. It enables organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced and updated in the Yokohama release.
Performance Analytics highlights for the Yokohama release
- Track critical process metrics and trends.
- Measure process health and behavior against organizational targets.
- Identify process patterns and potential bottlenecks before they occur.
- Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions.
See Performance Analytics (Indicator data sources) for more information.
New in the Yokohama release
- Apply multiple levels of breakdown to an indicator
- Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.
Activation information
Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application.
The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see Activate your Performance Analytics subscription.
Additional requirements
To use the new data snapshots feature, your instance must be on the RaptorDB Professional database.