Service Portal release notes
Summarize
Summary of Service Portal Release Notes - Yokohama
The ServiceNow® Service Portal in the Yokohama release offers enhanced capabilities to create mobile-friendly, modular self-service portals for customers and employees. This update focuses on performance analysis, improved scripting options, refined authentication, and better access control to optimize user experience and administrative control.
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Key Features
- Performance Analysis: Set benchmarks to evaluate portal pages and widgets, identify underperforming widgets, and access detailed performance data to improve portal efficiency.
- Widget Code Comparison: Compare cloned widgets against their base widgets with a code comparator that highlights differences, facilitating easier widget customization and troubleshooting.
- ECMAScript 2021 (ES12) Support: Enable modern JavaScript features in widget server scripts by activating ES12 mode, enhancing scripting capabilities and compatibility.
- Page Route Map Role Definition: Control user access by specifying roles that apply to page route maps, ensuring users are redirected appropriately based on their permissions.
- Improved Single Sign-On (SSO) Redirection: Streamlined login experience by redirecting users directly to the SSO Identity Provider login page without loading the portal page first, leading to faster authentication.
- Approval Process Enhancement: Require approvers to provide comments when rejecting requests via the Approvals widget, with the option for administrators to enforce this through widget settings.
- Cross-Scope Privilege Validation: The Form widget now validates necessary cross-scope privileges when accessing data tables, improving security and compliance.
Browser and Activation Information
- Service Portal is enabled by default as part of the ServiceNow AI Platform.
- Internet Explorer 11 is no longer supported in the Yokohama release.
- The iOS version of Firefox does not support Service Portal pages.
Related Applications and Features
- Sitemap Generator: Automatically create XML sitemaps to enhance SEO for public portal pages.
- AI Search: Provides powerful search functionalities across Service Portal, Now Mobile, and Virtual Agent.
- Usage Insights: Enables dashboard and list view KPIs for Service Portal once enabled.
- Authentication: Supports advanced authentication mechanisms, including passwordless login via PIV/CAC card authentication, to secure user access based on roles.
The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with an easy-to-use, modular portal framework. Service Portal was enhanced and updated in the Yokohama release.
Service Portal highlights for the Yokohama release
- Analyze the performance of portal pages and their widgets.
- Compare cloned widgets with the base widget from which they were cloned.
- Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts.
- Enable early single sign-on (SSO) redirection.
- Specify the user roles that apply to a page route map.
See Service Portal for more information.
New in the Yokohama release
- Analyze the performance of portal pages and their widgets
- Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don't meet the performance benchmarks and view details about their performance.
- Compare a cloned widget with its base widget
- Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator.
Changed in this release
- Use ECMAScript 2021 (ES12) JavaScript mode in server scripts for widgets
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Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see JavaScript engine feature support.
- Define roles for page route maps
- Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form.
- Improved redirection for single sign-on (SSO) authentication
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Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first.
- Enforce providing comments when rejecting requests
- Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options.
- Check cross-scope privileges to a table with the Form widget
- Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default.
Activation information
Service Portal is a ServiceNow AI Platform feature that is active by default.
Browser requirements
The Yokohama release doesn't support Internet Explorer 11.
The iOS version of Firefox doesn’t support Service Portal pages.
For more information about Service Portal browser support, see Browser support.