Yokohama Patch 3

The Yokohama Patch 3 release contains important problem fixes.

Yokohama Patch 3 was released on May 01, 2025.

• Build date: 04-30-2025_1345
• Build tag: glide-yokohama-12-18-2024__patch3-04-17-2025

Important:

For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:

This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in this release, click here.

Overview

Yokohama Patch 3 includes 285 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Figure 1. Top 10 problem categories

Security-related fixes

Yokohama Patch 3 includes fixes for security-related problems that affected certain ServiceNow® applications and the ServiceNow AI Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Yokohama Patch 3, refer to KB2060631.

Changes in Yokohama Patch 3

Activate indexing of catalog variable content on Catalog Item records

Activate indexing of searchable content from variables on Catalog Item records. Configure the set of Catalog Items eligible for catalog variable indexing and the set of variables to index.

AI Search system properties

glide.ais.ingestion.catalog_variables_filter_query: Encoded query string for a query that Catalog Item records must satisfy to be eligible for catalog variable content indexing.

glide.ais.ingestion.ignore_catalog_variables_read_roles: Option to allow indexing of searchable content from role-restricted catalog variables on Catalog Item records.

glide.ais.ingestion.index_catalog_variables: Option to allow indexing of searchable content from globally accessible catalog variables on Catalog Item records.

Field Service Management release notes

:

Variable types supported by AI Search indexing

Service Catalog variable types indexed from Catalog Items.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

Problem	Short description	Description	Steps to reproduce
Agent Chat PRB1862727	A 'Show audio' modal appears when an agent presence state is changed to 'Available' for Safari users	A user interaction is required on the page for the audio to work, especially in inactive tabs. This was enforced by a modal when the audioContext was detected to be suspended, which occurs when a new AudioContext is created in the page. Now, the modal appears for Safari whenever the presence changes in the inbox to 'Available' to avoid having users refresh the browser to see the modal.
Form Builder PRB1820975	A form isn't saved on a cross scope in ServiceNow studio	There's an error in the networking calls.
List Filters PRB1801767	Japanese names cannot be filtered by a Japanese term but can be filtered by an English term under the Japanese setting	Unable to filter lists by Translated Text fields in non-English languages when using the non-English translation
MID Server PRB1870465 KB2022624	ECCSender does not use the correct character set when reading XML queue files	ECCSender uses the default file encoding/character set when reading XML queue files from a disk. This results in incorrect characters in the response for some special characters. ECCSender should use UTF-8 when reading these files, as XML queue files on disk are always UTF-8.	Refer to the listed KB article for details.

All other fixes

Problem	Short description	Description	Steps to reproduce
Access Control PRB1859273	A query that consumes significant time is invoked every minute by the UserHasRole Patcher sys_trigger	It's an issue with CSM performance.	Prepare an instance with CSM with 5 times the data. Observe the time taken by the query executed as part of the UserHasRole Patcher scheduled job.
Activity Stream PRB1830587	Activity Stream doesn't limit the size of Journal fields	The maximum size of journal entry appears to be either 50Kb or 100Kb by default. UI16 has a 10MB limit on the total Journal field size. Once this limit was reached it truncates every journal entry to 50K. The entry cap is 250 by default. The entry cap is 30 for attachments. The size cap + entry cap is what ensured no out of memory errors in UI16.	Create a script that creates a 10MB work note. This can be a 100 character string that is appended to the work note 100,000 times in a loop. Add 2-3 of these to a single incident. Request the incident in Service Operations Workspace (SOW). Expected behavior: The incident should load with these massive strings. Actual behavior: Chrome and Edge crash as the browser runs out of memory. Add 100 of the 10MB work notes from #1. Request the incident. Expected behavior: The incident should load in SOW. Actual behavior: The Glide server crashes with an out of memory error.
Activity Stream PRB1834000	Reaper query needs an index to perform optimally	When the reaper query runs, it does not use an index to find the expired records.
Advanced Work Assignment PRB1867023	When a blind transfer work item is created from a work item with the consult state as 'transferred', it retains the consult state	The agent can accept only work items created in the 'requested' or empty state.	Have Agent 1 get a call. Agent 1 consult transfers to Agent 2. Agent 1 leaves the call. Agent 2 blind transfers to Agent 1. Agent 1 gets the offer card in their inbox. Agent 1 accepts. Observe that the card stays, and the work item is also always in a 'pending accept' state.
Agent Chat PRB1868186	The conversation history in the Agent Chat only displays one previous interaction	All previous closed conversations should be displayed, but only one past closed conversation is shown.	Enable conversation history in Agent Chat in Conversational Settings > Agent Chat > Conversation History. Log in as an agent in Safari. Log in as a non-guest user in any other browser. Start a conversation and accept as an agent. Close the conversation. Have a few more conversations (about 2-3) and close them. Start a new conversation and scroll up to see the past closed conversations in the chat panel in Agent Chat. Expected behavior: All previous closed conversations (up to the amount configured in the conversation history settings) are shown. Actual behavior: Only one past closed conversation is shown.
AI Search PRB1783862	The wrong search events get deleted due to incorrect sort logic	The method called via a scheduled job that runs weekly deletes signals that are both older than 90 days and are older than the 500K 'most recent' search events for the search application. When an end user closes a suggestion from their recently searched terms, it causes the suggest_to_user field on the sys_search_event record to be updated, which updates the sys_updated_on field in the process. This can lead to older search events that have suggest_to_user set to 'false' being preserved over newer ones that the user may still wants as a suggestion.
AI Search PRB1824166	A translated reference field is indexed in a different language in a single record update vs a full table index	The peekahead is using the same value for different languages.	Enable i18n Spanish. Insert a KB record kb_knowledge_base=knowledge, language=es. Wait for incremental index and dump the document. Verify that kb_knowledge_base is in Spanish. Re-index kb_knowledge. Wait for incremental index and dump the document. Expected behavior: kb_knowledge_base is in Spanish. Actual behavior: kb_knowledge_base is in English.
AI Search PRB1841579	sn-search-combobox-desktop's use of createGraphQLEffect dispatches errorActionType due to a 401 error for public GraphQL endpoints	The batch request fails due to 401 even though the GraphQL request in the batch was actually successful.	Set the Service Portal home page to public. Set the Typeahead Search widget to public. Open Service Portal without logging in. Open Developer Tools. Select the search box. Observe in Seismic Dev Tools that the batch request failed due to 401. Then, observe in the Network tab that the GraphQL request in the batch was actually successful.
AI Search PRB1847810	When multi-node ingestion is enabled on a production instance, all cloned instances from production enable multi-node ingestion
AI Search PRB1856064	Now Assist Panel (NAP) displays the error, 'Trouble processing your request' while promoted skills are working correctly	The skill is not being identified and indexing is not occurring automatically on the 'Skill' table. Skill discovery is not happening, and the following error message is displayed: 'We're having trouble processing your request right now due to a temporary system issue. Please try again later.' However, when the 'Skill' table is manually indexed, the skill gets discovered.
AI Search PRB1860558	The indexing history of a quick test on an admin console does not show a link to the platform indexing history page	The start time column should be populated with a link to an indexing history record, but instead it is blank.	Using admin console V5, select any indexed source. Notice that it redirects to the indexing history page and the indexing history record is created after a couple seconds. Reload the list. Expected behavior: The start time column is populated with a link to an indexing history record on the platform. Actual behavior: The start time column is blank.
AI Search PRB1863971	RAGRertirval API throws an error if the searchSource given request is not present	When the user submits a RAGRetrieval API request with a search source that is not part of the search profile or is not an indexed source, RAGRetrievalAPI fails with no search results.
AI Search PRB1869616	RAG capability isn't honoring return fields for child tables' columns		Try invoking Uber Rag or Retriever capability with child tables columns as return fields. Expected behavior: Child table fields should be returned in the response. Actual behavior: Child table fields aren't returned in the response.
AI Search PRB1870966	When topics are searched, the term logged to the suggested utterance table is unrelated to the topic		Ensure that utterance readers are mapped to the search application. Search a topic on the portal. It should return a synthesized Genius Results answer. Check that the utterance is logged to the sys_suggested_utterance table. Observe that the logged term is sometimes unrelated to the topic searched.
AI Search PRB1871798	Dynamic Window (DW) chat returns an error reading 'Sorry there was a problem on my side'		Enable dynamic window on Service Portal Perform a search in chat. Notice an error that reads 'Sorry there was a problem on my side'.
AI Search PRB1878130	External content ingestion isn't sending a URL to AI Search's (AIS) backend		Ingest a KB document. Observe AI Search (AIS) backend logs. Create external content setup. Start an external content ingestion, like web crawler. Observe AIS backend logs.
AI Search PRB1878248	Auto-correct is not turned off in search if it's triggered from the chat	Auto-correct should be turned off if a search is triggered from chat, and a rewritten query should be used.	Navigate to search toggle in Full Page Experience. Search for 'Abel Tuter'. Expected behavior: It should search for Abel Tuter. Actual behavior: The search term gets auto-corrected to Abel Tuner and does not return any result.
AI Search PRB1881968	The full page responsive mobile is unusable	The pre-search box is cropped on both the left and right sides. The search results search box is cropped and buttons aren't accessible.
AI Search PRB1882714	A KG response in streaming mode might stream 'kg_information'		Set up NA4S and NAVA on the instance. Set up KG. Ensure to enable streaming. Run a KG people search query. Expected behavior: 'kg_information' shouldn't be part of streaming text. Actual behavior: Sometimes a streaming answer might contain the string 'kg_information'.
AI Search PRB1882832	Fix tracer functionality end-to-end for search use cases		Perform end-to-end searches. Collect search timings.
AI Search PRB1883872	A FPE new search isn't routed to the 'All' tab		Open an instance with a May Store app. Ensure that FPE is enabled on the ESC portal. Search for the query 'what is cookie?'. Toggle the search. Perform the search again. Navigate to the 'Knowledge' tab. Perform a new search 'Apple iPhone' while still on the 'Knowledge' tab. Notice no results are found.
AI Search PRB1883953	Signals aren't being captured for a carousel on the Portal	This isn't working for synthesized Genius results either.	Open an instance with May store apps. Enable Now Assist QnA and Now Assist Actions on portal. Perform search for queries 'Apple Iphone' and 'what is spam?'. Perform actions like 'Open source'. Trigger the 'Process Queued Signals' job. Expected behavior: Signals should be logged in the sys_search_genius _result_event_action_list table. Actual behavior: Notice no entries are found in the sys_search_genius _result_event_action table.
AI Search PRB1884610	When a dynamic window is active, reloads on the search page result in double queries		Navigate to the Portal. In the main search bar (not the NAVA chatbot), enter 'what is spam?'. Portal Genius results return. Navigate to sys_generative_ai_log and see there is one synthesized QnA response. Return to the page where the genius result is already displayed and reload the page. Navigate back to the sys_generative_ai_log and observe there are two synth QnA capability calls. One has a conversationID of DefaultAISearch and one has a NAVA conversation ID. Observe that it acts as if the query was simultaneously entered from both the NAVA chatbot interface and also the Portal search bar.
AI Search PRB1887382	For Global search, subsequent searches can't be submitted	There is no issue on Service Portal.
Analytics Data API PRB1847323	The apply_to object isn't parsing properly for custom data sources in a multivisdata API		Add a custom data source. Create a resolution API for the data source. Add a filter to the inline dashboard with the data source and a visualization. Save the dashboard. Select something from the filter. Check the multivisdata API and see the filter configuration where apply_to object has valid values. Once applied, check the data provider method defined in sys_viz_data_source table. Check the request body passed to this method. See the apply_to object is passed as an empty list.
Application Install Engine PRB1846815	Admins users aren't able to repair/install all dependencies when domain separation is enabled	An issue was observed where a parent application (for example, Now Assist For CSM) was installed successfully, even though its dependencies (for example, sn_genai_platform) weren't installed during the process. This behavior is unexpected.	Open an instance where domain separation is enabled. Create an admin user in a different domain. Log in or impersonate as that admin user. Change the domain to global. Attempt to install a parent application with known dependencies. New dependencies aren't installed and there's domain related errors in plugin logs. Try to repair the same plugin. Verify that the new dependencies are still not installed and the domain related errors in plugin logs are still present. All the dependencies should be installed with the parent app.
Appointment Booking PRB1874123	When a slot's end time is 'Arrive by', unavailable slots are displayed as available	In the case of 'Arrive by', when an appointment is being booked, it is only considering the exact slot's worth of block while making the booking. However, the slot may have been shown as available since the work could have been done between a time. After post-performance changes, it isn't adding the additional 30 min that is normally done when booking of the slot, which is leading to an available slot not being booked.	In the appointment booking configuration, select the use slot end time as 'Arrive by'. Configure the slots from 5AM, the appointment window as 2 hours, and the work duration as 1 hour. Create a work schedule for an agent from 8-5. Observe that the first slot 5-7 should be unavailable but it is displayed as available. However, when an appointment is booked for that slot, it throws an error.
Authentication PRB1852202	A 'Tracking' status isn't changing to self-enrollment in a tracking table		Log in via an admin. Enable MFA, AA and MFA context. Navigate to sys_properties.list. Set SWP to 30 and MAX_SWP to 90. Log in via a newly created user or any existing user. Navigate to a profile and configure MFA. Log in via an admin. Navigate to the sys_user_mfa_enforcement_info.list. Expected behavior: The status should change from 'Tracking' to 'Self Enrolled'. Actual behavior: The status doesn't change; it remains as 'Tracking' only.
Capacity and Reservations Management PRB1868046	Event cells of capacity on a calendar aren't visible in the dark coral theme		Enable the coral theme dark mode. Open capacity console using a user with elevated privileges. The user should be able to view the event cells without any issue.
Case and Knowledge Management for HR Service Delivery PRB1852603	A record handling agent is unable to fetch HR case details	The record handling agent gives an error: 'The system is unable to get the record information'.
Case Management PRB1872131	Clustering isn't triggered because of a missing ACL		Navigate to All > Now Assist Admin > Feature > Now Assist Skills. Select suggested steps generation skills. Select clustering progress. Observe that the clustering progress bar is stuck.
Change Advisory Board (CAB) Workbench PRB1870269	There's a 'Write operation against 'cab_definition' from scope 'sn_sow_chg' has been refused due to the table's cross-scope access policy' alert present after selecting Refresh CAB meetings on SOW CAB Definition	Refresh CAB meetings actions in UI16 work without any issues, but returns an error in Service Operations Workspace.	Log in. Navigate to SOW > Change Advisory Board > All CAB Definitions. Select New. Populate mandatory fields. Create scheduled entries from the 'Related records' tab via the New button. Populate mandatory fields. Select Submit. See a scheduled entry created for the CAB Definition. Select the 'Details' tab. Select the Refresh CAB Meetings button. Expected behavior: CAB Meetings are generated without errors/alerts. Actual behavior: CAB Meetings generated with an error/alert: 'Write operation against 'cab_definition' from scope 'sn_sow_chg' has been refused due to the table's cross-scope access policy" presents on the form'.
Change Management PRB1849821	The Closed Change Count field under the 'std_change_ record_producer' table is calculated incorrectly when multiple template records are created with the same template name	This is caused because the 'group by' query defined in the script 'StdChangeUtilsSNC' inside the function 'calculateVersionAndTemplateStats' is attempting to group by on the name rather than the sysID, which is leading to the incorrect calculation of the closed change count.
Change Management PRB1875123	CAB AMB controller is too strict on the number of parameters passed on registration, preventing enhancements for Store applications
Change Management PRB1880887	com.snc.change_management .standard_change_catalog is activated on an upgrade	com.snc.change_management. standard_change_flows is installed on an upgrade and zboot. This has a dependency on the standard change catalog. The dependency needs to be removed.
Code Signing PRB1854759	Frequent updates on the 'sn_kmf_record_signature' table leads to excessive generation of text index events	Frequent updates on the 'sn_kmf_record_signature' table leads to excessive generation of text index events, delaying the text index events processing on the instances.
Code Signing PRB1860810	Generate signatures for sys_auto_script table with wildcard mode	Generating signatures for sys_suto_script table records as they are invoking scripts writing to ecc_queue directly from sys_auto_Script.
Code Signing PRB1869613	Guardrails should respect filter conditions on the signature configuration	Don't validate signatures for records not meeting filter conditions, and skip validating records that don't participate in MID.	Run guardrails. Observe that it validates all signatures and doesn't care about filters.
Column Level Encryption PRB1829680	Key Migration should succeed when EFCs and tables are in different scopes	When the EFC scope is different from the configured table scope, the key migration job will not modify it and fail the key migration. Key migration fails due to a scope mismatch between EFCs and the associated table during key migration.
Condition Builder PRB1845617	A duration editor is modifying the typed in value and adding to it		Navigate to a Yokohama instance. Navigate to now/SOW/list. Select the Incidents > All. Open the PCB by selecting the Filter button. Select a duration value editor. Type the '1' character into the Days field. Expected behavior: It should set the value to what the user types in, but something is modifying the value before it goes to the editor. Actual behavior: The value for days jumps to 3079 with hours red and set to -1.
Configuration Management Database (CMDB) PRB1868449	Fix family compatibility issues for the 'Reject task' feature	The Data Manager (DM) subflow does a double rejection process for rejected tasks in the Workspace, and the business rule 'Clean up TaskToCI records' fails to process records with a NullPointerException.	Create a DM retire policy on the cmdb_ci table where the condition name starts with 'SAP'. Assign the policy to user. Publish the policy. Run the scheduled job 'SNC.CMDBDataManager ScriptableApis. executeRetirePolicies();'. Notice that a task is assigned to a user. Impersonate the user. Open the CMDB Workspace. Navigate to Open my task > Open the task > Review task > Reject. Give a reason for the rejection. Select Save. Observe that the task is rejected successfully, and CIs should be available for any other DM policy to pick up. Re-run the same scheduled job 'SNC.CMDBDataManager ScriptableApis. executeRetirePolicies();' or any other policy process. Expected behavior: A new task should be created with the CIs with the matching condition because the task was rejected. Actual behavior: No task is created, and the cmdb_data_management_task_to_ci table is not clearing the old CIs from the rejected task.
Content Management System PRB1880403	The CMS portal is corrupted after a Yokohama upgrade	It looks like there are CSS files for the portal that aren't loaded as expected.
Contextual Search PRB1872960	An external link can no longer be accessed in the cxs_new_window UI page
Core Platform PRB1881092	In an activity stream, be able to determine actions performed by an AI Agent on behalf of a user	This is a product update.
Customer Service Management PRB1848565	Creating a consumer user from a consumer form doesn't work	Creating a consumer user from a consumer form creates a sys_user, not a csm_consumer_user. As a result, this user can't be linked with a consumer. This process should work according to documentation.	Open any csm_consumer record. Navigate to the 'Login Details' related list. Select the User lookup icon. Select New to create a user. Expected behavior: The user created should be csm_consumer_user, so this user can be linked with csm_consumer. Actual behavior: The user created is sys_user, so users can't select this user to link it with csm_consumer.
Database Persistence - Data Access PRB1833232	There's an incomplete 'NULLS FIRST' clause in multi-column indexes on new (non-migrated) RaptorDB instances	This means that all multicolumn indexes can't leverage their natural sort order.
Database Persistence - Data Access PRB1881074	Provide introspection methods to get back the table/prefixes for views in the Genius Results returned from cypher2Results	This is a product update.
Database Persistence - Data Management PRB1861048	ServiceNow documentation is showing incorrect information for 'Clean peripheral' option	ServiceNow documentation needs to be updated regarding the 'Clean peripheral' option in the Table cleaner form. The default behavior when a parent record is deleted is that the system will automatically delete records from sys_attachment table and not 'sys_journal_field' table.
Database Persistence - Data Scale PRB1800841	JavaScriptMembers, ScriptableObject, and JavaMembers use a HashTable that causes a concurrency bottleneck	The 'get' method is synchronized. The HashTable is initialized and then not modified again. It's unnecessary to synchronize all 'get' access.
Database Persistence - Data Scale PRB1846741	Adjust tuple size thresholds to avoid failing legitimate queries	Adjusting the threshold to a reasonable value to avoid failing some queries.	Create a query pattern record with sizable executable SQL. Attempt to open the query pattern record.
Database Persistence - Data Scale PRB1859279	StringCache causes a concurrency bottleneck due to SynchronizedLRU	Enhance StringCache to support a large volume of concurrent requests.
Document Intelligence Unified Backend PRB1823462	Document Q&A should skip .docx processing once it started using Document Reader Processing API		Install the plugins 'Now Assist in Document Intelligence' and 'Generative AI Controller'.
Document Intelligence Unified Backend PRB1862011	Brief description shows a space in the 'General Details' page	Fields are showing empty when referred, as the display name is empty.
Document Intelligence Unified Backend PRB1862455	An extraction flow throws an error for a use case that has only a field group	Users get an error message: 'java.lang.IllegalArgumentException: objectToMap: invalid type class com.snc.process_ flow.engine.serialization. GRProxy$1 for object property targetRecord (sys_script_include. 4a035a2beb771110 f2549bf12a522841 .script; line 530'.	Create a use case with a target table. Create fields that have a field group. Create integration flows and activate them. Create a record in the target table. Test the extraction flow with the created document task.
Document Intelligence Unified Backend PRB1881095	Add 'description' and 'autogenerated_summary' to a task definition	This is a product update.
Document Intelligence Unified Backend PRB1881127	Turn off the embedded image extraction option for PDFs and Docx	This is a product update.
Document Intelligence Unified Backend PRB1881128	Introduce the docx4j library to Glide env	This is a product update.
Document Intelligence Unified Backend PRB1881129	Fix 'fileId' null issue in Glide Java	This is a product update.
Document Intelligence Unified Backend PRB1881130	In 'Chat with doc', classify if it's a scanned or digital PDF	This is a product update.
Document Intelligence Unified Backend PRB1881131	Move Docx4j to 8.3.13 in Xanadu and Yokohama Now Assist	This is a product update.
Document Intelligence Unified Backend PRB1881132	In Docx4j, create a scriptable extractText Java function which takes a docx file and gives an attachment ID for a text file	This is a product update.
Document Intelligence Unified Backend PRB1881133	Support the .txt file format	This is a product update.
Document Intelligence Unified Backend PRB1881134	Adding a PDF > IMG null pointer exception to Xanadu and Yokohama Now Assist	This is a product update.
Document Intelligence Unified Backend PRB1881135	Extract text and embedded images using Docx4j for Docx and pdfbox for PDFs	This is a product update.
Document Intelligence Unified Backend PRB1881136	Glide API to convert a PDF to an image	This is a product update.
Document Intelligence Unified Backend PRB1881137	Fix the Docx path for custom XML so extraction of the text is successful	This is a product update.
Dynamic Translation for Virtual Agent PRB1848023	Messages sent for DT are always using the system language property (glide.sys.language), which could result in LLM messages not being translated	This can cause LLM responses to go directly to the user without any translation taking place. This visible text is not hardcoded, but received from the LLM.	Set glide.sys.language to a non-English language. Ensure the com.glide.cs.llm.default.Language is English/en. Ensure that native translations is turned off. Create a custom LLM topic in the same language as the system property language. Add some LLM components, such as an LLM enabled bot response. Publish the LLM topic. Set the session language to the same language as the glide.sys.language property. Start a Now Assist Virtual Agent (VA) conversation. Trigger the new topic. Observe the results. Set session language to the same language as the LLM default language. Start a Now Assist VA conversation. Trigger the new topic. Observe the results. Set session language to a language different than the LLM default language and the system property language. Start a Now Assist VA conversation. Trigger the new topic. Observe the results. Expected behavior: VA responses are in same language as the session language. Actual behavior: VA responses may be mixed, with LLM responses in the default LLM language.
Dynamic Translation PRB1883401	The synthesized QnA capability fails for P3 languages when invoked from a Portal interface		Navigate to a Service Portal page. Enter 'Vad är Sverige?' as a Swedish session user in the main portal page. Navigate to the generative AI log and observe 'Error occurred during Generative AI execution' for a synth QnA invocation. In the one_api_service_plan _feature_invocation table, see that the error message is given: 'Cannot invoke 'com.glide.oneapi. entity.FeatureInput. getPayload()" because the return value of 'com.glide.cs.qlue. module.oneextend. proxy.trackers. GenAIExecutionTracker .getOriginalRequest()' is null'. If sn_vad_genai. com.glide.cs.one_ extend.auto_ proxy_enabled is set to false, the E2E works successfully.
Embedded Help PRB1870178	The embedded help link redirects to the page 'not_allowed.do' instead of the documentation site	The issue occurs in the Yokohama release.	Open a Yokohama instance. Open the 'cmdb_ci_business_app' or 'incident' table. In top right corner, select the ? or the 'Show help' icon. Scroll down to link. Select it. Expected behavior: Users are redirected to the documentation. Actual behavior: Users are redirected to the 'not_allowed.do' page.
Employee Center PRB1818417	JavaScript console errors on the Human Resource Management (HRM) ticket page	Navigating to the 'to-do' page displays console errors.	Create a HR case - Employee Travel Visa Request for an employee with the manager 'Abel Tuter'. Let the case move to 'Awaiting approval'.The approval record is created for a user with no roles (in this case - Abel). Open the approval task in the 'to-do's' page. Select HR Service, which opens the 'HRM ticket' page. Select the approval to-do in the 'HRM ticket' page. Expected behavior: The user should be able to approve or reject the task from the 'HRM ticket' page. Actual behavior: The 'to-do' page has console errors.
Encryption PRB1854358	Protected script decryption fails for a cloned instance which is upgraded before the 'Protected Script Values Migration' job is executed		Create a Xanadu/Yokohama instance. Create a 3des data. Clone the instance into other instance. After the clone is successful, verify the key exchange won't happen and the cm_glide_protected _script_encrypter module key isn't present in the instance. Upgrade the instance before the 'Protected Script Values Migration' job runs and keys are created. After an upgrade is successful, as the static key is removed and the key isn't available, protected scripts decryptions fail.
Field Service Quality Management PRB1860999	The dictionary override on wm_task causes issues	In a Washington DC instance, there's no override attribute for the State field at the wm_task. In the Xanadu, the override attribute is introduced for the State field at the wm_task.
Flow Engine PRB1751544 KB1710818	There's a change in behavior from V1 to V2 in handling JS arrays	This change in behavior causes the failure of a following REST step in a Surf action where the 'If_Matches' header who's value is 'etag' isn't matching.	Refer to the listed KB article for details.
Flow Engine PRB1854665	Asynchronous business rules are not getting triggered on sys_flow_context when the condition has a 'change' operator	The business rule 'Testing flow rules' is not triggered even if it is changed after the update, and does not work on async.
Flow Engine PRB1867133	The Summarize quick action gives a 'The current execution is in the waiting state' message	The flow caller is present. Async HTTP is used and that causes flows to go to a waiting state while waiting for the Async HTTP response. The 'The current execution is in the waiting state' exception is expected when Async HTTP is used.	Log in to the instance as an admin. Navigate to ESC portal. Initiate a chat with LA. Log in as a user and accept the work item. Trigger the Summarize quick action. Expected behavior: The Summarize action should show the chat summary. Actual behavior: The quick action gives a 'The current execution is in the waiting state' message and an error in the sys_log.
Flow Engine PRB1874438	There's a 'LLM Instruction Executor' error on flow execution		Log in as a user with elevated privileges. Activate the plugin com.glide.utilities.capability_step. Create an action. Add a LLM step to the action. Create a flow. Add the action created in step 3. Run the flow. Users see a 'LLM Instruction Executor' error when running the flow with LLM step.
Flow Engine PRB1874873 KB2042735	A deserialization issue occurs to flows when upgrading from Washington DC to Yokohama	Flows containing the 'Make a decision' logic don't resume and error out after upgrading to Yokohama. This is caused by a deserialization issue in Flow Engine V2, which prevents the flow from progressing.	Refer to the listed KB article for details.
Flow Engine PRB1878005	The success status for the Call Now Assist Skill action step is displayed differently		Log in to an instance. Enable Now Assist. Enable flow summarization. Enable a flow generation skill. Create a flow. The install plugin ID: com.glide.utilities. now_assist_skill_step. Create an action to the above flow and add the 'Call Now Assist Skill' step. Run the flow. Once the flow succeeds, check the status. Notice that the success status for the 'Call Now Assist Skill' action step is empty.
Flow Engine PRB1880998	Unable to deserialize a 'Make a decision' instruction after upgrading to Yokohama	When the flow is in a 'Waiting' state in the Washington DC release with Engine_V2, the event opening the flow execution fails after upgrading to the Yokohama release.	Create a flow with a 'Make a decision' flow logic. Ensure the flow has a waiting scenario so that flow_context goes to a 'Waiting' state. Execute the flow. Ensure the flow is in a 'Waiting' state in the Washington DC release with Engine_V2. Upgrade the instance to Yokohama. Notice that the event opening the flow execution in Operation view fails, and resuming the flow by satisfying the waiting condition fails. Expected behavior: The flow should resume on Yokohama without any errors. Actual behavior: The flow errors out in Yokohama.
Flow Engine PRB1881094	Create the ability to pass the context of the AI agent that triggered the flow	This is a product update.
Flow Generation (Family) PRB1881140	Flow generation Glide changes	This is a product update.
Flows (Family Channel) PRB1837338	Seeing log errors and warnings when creating flows	No functional breakdowns were seen, but the errors are consistent when creating flows.	Impersonate a GenAI user with NAC, preferably an admin. Navigate to Workflow Studio. Create a flow. Use a build with Now Assist. Use any example and select Generate preview. While the flow is generated, select the 'Network' tab. Copy the transaction ID from the response payload. On the other tab, open All > System log > Utilities > Node Log File Browser. Paste the transaction ID in the Message field. Observe the logs.
Flows (Family Channel) PRB1839860	Trigger Designer role users face insufficient access errors and missing options in the 'Application' list for external triggers	When attempting to open the external trigger created using Github Spoke or Jira Spoke as a user with the trigger_designer role, the error message appears, 'Insufficient level of access for eventsource'.	Log in as a user with the admin role. Create an external trigger using GitHub Spoke or Jira Spoke. Log out. Create a new user with the trigger_designer role. Log in as the user with the trigger_designer role. Navigate to the Workflow Studio. Attempt to open the external trigger created. Observe the error banner that appears displaying the message, 'Insufficient level of access for eventsource'. Attempt to create a new external trigger. Select the trigger type as Event on the trigger creation page. Verify the Application list. Notice that the Application list no longer shows any options.
Flows (Family Channel) PRB1865407	Mismatching data on an action instance can cause issues with flow execution	Actions don't perform as expected in various ways.
Flows (Family Channel) PRB1869580	Subflow creation through image issues	Images are partially generated, or are returned with placeholders.	Attempt to create a subflow with attached images. Notice that they are partially generated or placeholders are returned for whole image.
Flows (Family Channel) PRB1873141	CopyFlow doesn't set generationSource values as empty		Create a flow with a trigger/action/subflow/flowlogic instances using Flow Generation. Copy the flow. View generationSource value on the flow and trigger/action/subflow/flowlogic instances on the copied flow. Expected behavior: All generationSource values are blank. Actual behavior: All generationSource values in trigger/action/subflow/flowlogic instances are 'text2Flow'.
Flows (Family Channel) PRB1873639	The icon for 'Call Now Assist Skill' isn't correct		Create an action. Add a LLM step to the action. Create a flow. Add the action created in step 1. Run the flow. Observe a 'LLM Instruction Executor' error.
Flows (Family Channel) PRB1874240	Update the description of the flow family in Now Assist Features > Creator > Flow in 'Now Assist Features	It should read: 'Reduce flow creation time by building a multi-step flow with generative AI. Make editing flows easier by showing users recommendations for the next step of their flow. Learn about a flow by generating a summary.'	Navigate to Now Assist Features > Creator > Flow. Check the description.
Flows (Family Channel) PRB1874414	Changing the name of a step to 'Call Now Assist Skill'	The plugin isn't automatically enabled. It needs to be enabled by an admin. The name of the step should be changed to 'Call Now Assist Skill'. The name of the plugin should change accordingly to 'ServiceNow Call Now Assist Skill Step Plugin'.
Flows (Family Channel) PRB1874640	There's a FlowSkeletonGlideRepository ::isAccessibleTable() error if accessed in a background script
Flows (Family Channel) PRB1875963	There's a missing image attachment and prompt on Get Flow API	This issue occurs when using 'Build with Now Assist' in the Workflow Studio.	Log in to a ServiceNow instance. Impersonate a delegated Gen AI user with NAC. Navigate to Workflow Studio. Create a flow. Use Build with Now Assist. Upload an image. Create a flow. Refresh the page once the flow is created. Observe the Get Flow API response. Expected behavior: The attachment ID and image prompt from the image generation can be seen. Actual behavior: There is no image prompt or attachment ID.
Flows PRB1868224	In Flow Designer, a dynamic choice isn't using a child alias	As a result, the first dynamic choice field value doesn't display as selected. This issue is happening in Xanadu and Yokohama versions.	Create a connection alias with a parent and child alias. Consider the Create issue action, or anything that uses dynamic choices. In the flow override aliases, observe that the override to the child alias doesn't happen in the cases of dynamic choices.
Form Builder PRB1828559	Changing a field type doesn't surface errors on saving		Navigate to the ServiceNow studio home page. Open a table in Table Builder. Select a field. Change the type of the field to reference from string when some data is in a record in that field. Expected behavior: An error message telling the user why the save failed. Actual behavior: The save silently fails.
Form Builder PRB1836580	Selecting Edit in Original Scope from the Form Builder banner enables the override properties of the field for editing	When a field is inherited from a parent table, it has the ability to override field properties. Previously, override properties were controlled by isFormReadOnly. However, with this PR update, the implementation has been refined how readability is determined.
Form Controller PRB1876936	GFORM#ADD_DECORATION isn't working in forms workspace like in they are in UI16 as g_form.addDecoration
Hermes (Family) PRB1821659	The full topic name for longer instance names and/or topic names are truncated in the cluster_topic_name field		Install an application that requires Hermes (StreamConnect as an example). Navigate to sys_kafka_topic. Create a topic with a long name value. The Name field has a 100 character limit. View the cluster_topic_name field to confirm the truncation.
Hermes (Family) PRB1833479	Upgrade a fix by removing previous sys_choice records for the 'Application Id' list	In Washington DC, a release application ID was originally configured as a list that relied on sys_choice list. In the later releases, this was changed to be a list that relied a new table that defined the configured applications which are associated to its respective Hermes service.	Configure an instance on a Washington DC release. Note sys_choice list entries for 'Application ID'. Upgrade the instance to. Note that the 'Application ID' list uses the reference table, but the sys_choice_list entries still exist on the instance, but they aren't used.
Hermes (Family) PRB1846241	The Hermes metrics dashboard displays data off by 1		Open an instance with data in the hermes_usage_metrics table. Switch the preference timezone to GMT in preference settings. Compare the data points on the graph vs the table. Expected behavior: It shows the same date as the table. Actual behavior: The date is one day behind.
Hermes (Family) PRB1847005	The 'Hermes Metric Aggregation' job is joining dates together due to a job skew	The job should be moved further into the day with the GMT timezone to avoid a skew. Also, add limits so that the aggregation is only picking updates of the previous day's start and end and not have it depend on when the job is run. There should be similar limits for clean-up jobs and monthly aggregation.	Have an instance with Hermes installed. Create a topic and produce and consume it. Verify usage metrics are logged every 1 hr. The next day, verify that all hourly metrics are aggregated to the daily metrics of the previous day and that hourly metrics are clear.
Hermes (Family) PRB1856021	Data in throughput shown on hermes_usage_metrics when producing data in inconsistent patterns	Inaccuracies in 'Total MB Value Per Hour' when data flows in an inconsistent pattern. When producing data at a relatively constant rate, hermes_usage_metrics values closely matched the actual value, but when producing data in large spikes, the values in hermes_usage_metrics are significantly above or below the actual value.	Set up Kafka producer on a local machine using Kafka Java APIs. Produce a large batch of messages. Wait until the hourly aggregation job runs to populate hermes_usage_metrics. Check the corresponding value in 'Total MB Value Per Hour'.
Hermes (Family) PRB1876312	There's a missing call to refresh clients when clusters are removed	When clusters are removed during a 'Retire' request, the deletion should also refresh the clients. A recently added function was missing that refresh call.
Horizon Component Library PRB1862345	A component needs to be deregistered on disconnect when using now-trigger-library's deregisterComponent	Not deregistering a component results in detached DOM nodes/memory leaks, as the registry object still retains a reference to the element even should it be removed from the DOM.	Navigate to a page in a workspace that has the element in question on it (now-alert-list). Use the console to check the componentRegistry that exists in window.uxfTriggerLibrary. Navigate away from the tab in question or perform any action that removes the element from the DOM. Expected behavior: As the element no longer exists in the DOM, its entry in the componentRegistry should no longer be there. Actual behavior: The entry for the element in the componentRegistry persists, as it was not deregistered on COMPONENT_DISCONNECT.
Horizon Component Library PRB1867018	Update Now Assist Panel (NAP) customization in the 'Tools and Admin' theme	NAP choice picker background colors don't allow for good color contrast.
Horizon Component Library PRB1881075	HDS net new components: Animated carousel and Animated button	This is a product update.
HR Service Delivery PRB1831301	Renaming an attachment isn't working for an agent		Provision an instance with sn_hr_agent_ws 3.3.1/4.0.0-SNAPSHOT installed. Log in as an agent. Open an HR case in HR Agent Workspace. Attach a document in the attachments side panel. Try to rename it. Observe that the attachment isn't renamed.
HR Service Delivery PRB1831691 KB2043348	HTML dynamic parameters on HR templates don't work as expected	There's an issue in Xanadu and Yokohama where HTML dynamic parameters aren't replaced with their actual values when used in links. The issue arises in the HTML-sanitizer enabled HTML and translated HTML fields during template replacement with HTML data.	Refer to the listed KB article for details.
HR Service Delivery PRB1858070	There's an email client template visibility issue in HR Agent Workspace	A global ACL isn't working. sys_email_client_template extends sys_metadata (application file) so if the sys_email_client_template record is created in ER scope, it runs the ACL in ER scope. If there's no ER scope ACL, it can inherit the global ACL by ACL inheritance, otherwise, access could be blocked. If there's no ER scope ACL on sys_email_client_template, it might need to be added.
Incident Communications Management PRB1849039	Update the email client template from the mail script
Incident Communications Management PRB1849469	Filter Major Incident Management (MIM) email templates in MIM Comm based on a template condition in Classic	MIM templates follow a reference qualifier and don't respect conditions set within the templates.	Open major incident in Service Operations Workspace. Select the 'Communicate' tab. Select the Compose button on a communication plan. Expected behavior: A user can all see all templates Actual behavior: Based on a condition within the templates, filtering should be applied. It currently follows the reference qualifier.
Incident Communications Management PRB1860756	Resolving variables isn't working in UI16		Install com.snc.incident.mim and sn_itsm_gen_ai plugins. Open any major incident communication plan from UI16. Select Compose. Expected behavior: The email should display as per the variables defined under the email client template. Actual behavior: No email is displayed in UI16.
Integration Hub PRB1852454	com.service_now.mid. connections.jdbc. JDBCConnection splits a property on equal signs	The '==' value is removed when the code saves to the property, which caused a save to an incorrect value string.	Set up a JDBC data source. Add the string 'dGVzdCBzdHJpbmchIQ==' as a property. Notice that when it's processed, the '==' are stripped.
Integration Hub PRB1878255	Suggested actions are erroring out on the Yokohama Now Assist table	This issue appears to have been caused by an underlying script, including call adding to the scope stack, which exposed a problem in how the flow engine cleans up the scope stack after a flow execution.	Create a flow that adds to the scope stack but does not clean it up. Execute the flow in the background. Expected behavior: Flow executes without exception. Actual behavior: An error is thrown when the flow completes.
Integration Hub Remote Process Sync PRB1874002	Remote Process Sync (RPS) is triggered by changes from non-captured fields	RPS captures changes to a record when any changes are made to the fields selected by the user as part of the CDC Definition (change data capture). Even though changes are being made to fields that are not part of the CDC Definition, RPS still captures these changes.	Set up RPS. Create a record that syncs. Modify a field on that record that isn't part of the CDC definition. Observe that this creates an update record on cdc_queue_ih, which should not be created.
Key Management Framework (KMF) PRB1854256	Legacy SEK rekey fails due to the password2 field size not being large enough	Instance rekey use sys_dictionary.max_length for field size detection, leading to rekey failure.	Provision an instance. Populate the oauth_credential. token_received with a large value. Clone the instance from step 1. Expected behavior: Legacy SEK rekey completes successfully. Actual behavior: Legacy SEK complains that the field isn't large enough.
Lifecycle Events PRB1848546	In Yokohama, when the property use_flow is false, creating a LE case using the 'LE Testing' functionality causes the case to be reopened	This doesn't happen on Yokohama when the 'sn_hr_le.use_flow' property is set to true, and it doesn't happen on Xanadu.	On a Yokohama instance, as a user with elevated privileges, activate the 'HR Xanadu Deprecated Workflow' [com.sn_hr_xanadu_deprecated_wf] plugin. Set the 'sn_hr_le.use_flow' property to false. Open any existing LE in the LE Builder. Select the Test functionality. Create a case. Actual behavior: In the case worknotes, there's a message 'Case reopened by...'. Review the case history and the user can see that the Active field is updated twice; once from empty to false, and then from empty to true. Expected behavior: The Active field should only be updated once, from empty to true, and therefore the worknote 'Case reopened by...' shouldn't be logged.
List Administration PRB1862344	Component needs to be deregistered on disconnect using now-trigger-library's deregisterComponent	This deregistering issue occurs for the component now-record-list-header.	Navigate to a page in a workspace that has the element now-record-list-header. Use the console to check the componentRegistry that exists in window.uxfTriggerLibrary. Find an entry for the element. Navigate away from the page. Expected behavior: As the element no longer exists in the DOM, its entry in the componentRegistry should no longer be there. Actual behavior: The entry for the element in the componentRegistry persists, as it was not deregistered on COMPONENT_DISCONNECT.
List Filters PRB1751177	Inconsistency in 'Presentational 'list filters	There's an inconsistency between the data displayed and the filter applied for empty values. In one scenario, there's inconsistency when applying filters on the string column and the number column. If the filter text value is empty, the Apply button is turned off for the string column, but still enabled for the number column. Selecting Apply still retains the older filter. In another scenario, there's also an inconsistency between the data shown and the filter applied for empty values. Fields, which are empty in a table, are displayed as 0 in the presentational list based on the data type. When they are filtered, they should be considered empty or should be considered as 0 if it is shown as zero.
MID Server PRB1840424 KB1772428	MID Server ECCSender thread gives an 'Invalid byte 2 of 4-byte UTF-8 sequence' error, blocking sending of valid ecc_queue inputs to an instance	This is most likely to be seen in LDAP user imports, or Import Set JDBC Data Sources, where large data is involved. Large data is likely to include extended unicode characters such as emojis. For LDAP probes, emojis have been seen in OU/CN group names and user details data. For REST integrations synching incidents, emojis have been seen in comments of cases. They could potentially appear anywhere, for any feature's probe result data.	Refer to the listed KB article for details.
Mobile Platform PRB1886492	(MAB) card generation with Now Assist is failing on Yokohama	Now Assist based card generation is currently failing on the Y track due to a missing required column. The 'Creation Method' column, needed for handling records created by Now Assist is missing, resulting in insertion failures during the card generation process. Now Assist-based card generation doesn't work for users.	Provision a Yokohama instance with Now Assist for Creator installed. Enable mobile card generation skill. Open the web to mobile flow for a record screen. Select the Generate with Now Assist option. Observe an error message: 'unable to insert record into table sys_sg_view_config - setValue called for unknown field creation_method in table 'sys_sg_view_config''.
Mobile Virtual Agent PRB1881114	Mobile NASS GenAI visual uplift	This is a product update.
Multi-factor Authentication (MFA) PRB1862612	The 'More information' link on MFA registration has the old documentation link structure	There's an incorrect documentation link structure present in the page 'multi_factor_auth_setup_page'.	Log in to an instance that has MFA setup but the user isn't enrolled into MFA yet. After logging in during MFA enrollment, users would see the 'More information' hyperlink. Verify that on selecting the link, it redirects to documentation home page.
Multi-Instance Framework - Core PRB1849745	Turn off collect_metadata and recurring_diagnostics in sn_mif record on hermes_app_services	The collect_metadata and recurring_diagnostics flags aren't set in the hermes_app_services record. By default in the table dictionary, those flags are true. That means that the instance automatically connects to the Hermes configured in that record, creates metadata and diagnostics topics, and starts sending traffic. For some Hermes running, this data isn't needed or used and observations show that this activity puts significant load on the cluster.	Check the sn_mif record in hermes_app_services. Note that both collect cluster metadata and recurring diagnostics are checked.
Next Experience Unified Navigation PRB1862338	A component must be deregistered on disconnect using now-trigger-library's deregisterComponent
Now Assist Panel PRB1883320	KB search sometimes isn't working after upgrading from Xanadu to Yokohama		Set up a Xanadu instance and ensure that the KB search is working. Upgrade to Yokohama. Select NAP. Enter: 'what is spam'. Expected behavior: The KB should display a result. Actual behavior: A 'No answer found' message is displayed.
Now Assist Panel PRB1885517	A user isn't able to add an attachment in playground and Now Assist Panel (NAP)	The icon to upload is missing.	Create any agent with the catalog tool. Select the option to add an attachment after providing required details. Observe that the user is asked to add an attachment, but there's no icon to upload.
Performance Analytics PRB1857024	On some nodes, fields become read-only on after an upgrade	This issue is intermittent and depends on the load order. It can deny access with an error message.
Predictive Intelligence PRB1812468	Classification training capability doesn't return consistent results when doing batch predictions	Whenever users train a classification solution on Java, whenever they do single record predict, it by default returns 10 outputs per record and is filtered on the Glide side to return the one with highest confidence, which is more than the threshold. But when doing a batch predict, it returns only one output per record. If the confidence for that output is less than the threshold, then it doesn't return any output.	Train a classification solution on Java. Select a record such that users get an inconsistent result for a single and a batch test.
Predictive Intelligence PRB1858849	An empty row_count field in the ml_solution table leads to an error message being logged while parsing an integer from empty string from the ml_solution row_count attribute	When the row_count field is empty while training a solution, the following error message is logged: 'Exception caught while building data Description list: For input string: "": no thrown error'. This occurs only for Java-based solutions.
Procurement PRB1859220	Update 'Procurement Process Flow - Auto allocation enabled' workflow to skip auto allocation when Now Assist for Software Asset Management (SAM) is active	Agentic solution for true-up in Yokohama.
Project Management PRB1850637	Duplicate resource_aggregate_weekly and resource_aggregate_monthly records are created intermittently	Code in the UpdateActualsFromTimeCard function of the ResourceActuals SI raises an event to update aggregates for each day when a time card is approved or recalled, causing duplicate resource_aggregate_weekly and resource_aggregate_monthly records to be created intermittently.
Reporting PRB1853349	Visualizations in non-global domains aren't displayed in the list of visualizations	When trying to add some dashboard to a library, it's not saved in any sub domains. It's getting saved only in the global domain. In the sub domains, when they try to save the dashboard, it says it's saved but it's not.
Schedule Optimization PRB1860079	Performance impact due to the 'Optimization' business rule	A 'Optimization Metadata processor' business rule is made in sys_attachment async.
Schedule Optimization PRB1875270	Prevent the fallback of retrieving the schedule from the sys_user record when there's no schedule in the 'Agent schedule' table	Remove the 'Agent schedule' but add a schedule to the sys_user record. The agent shouldn't be returned in the getQualifierData response. Add the 'Agent schedule' only, it should be returned in the getQualifierData response.	Enable a territory model. For the qualifying agent, verify that no schedule is present in cmn_schedule. Add a schedule at the agent level in the sys_user record. Create SO batch with the 'Territory' qualifier. Perform Graph QL for agents. Expected behavior: No schedule should be returned. Actual behavior: A schedule from the sys_user record is returned.
Security Incident Response integration with Splunk Enterprise Event Ingestion PRB1865568	CMDB_CI mapping fails on the Configuration Item field
Server-side scripts PRB1848232	TD instance gets hung up and unresponsive due to recursive calls while capturing Generic Collection Framework (GCF) metics	While publishing the GCF metrics for scripts, MInMaxPriorityQueue is used for collecting 20 longest executions. It attempts to access indices more than 20, causing ArrayIndexOutofBound exceptions.
Server-side scripts PRB1864630	A fetch process hangs in an infinite loop if the header is returned as a list	This is a product update.
Service Catalog PRB1835397	Users are unable to clear a value on a date type question from a client script/UI Policy
Service Level Management PRB1843470 KB1777517	SLA engine reset condition may fail in certain circumstances	SLA Engine reset condition fails if the advanced conditions changes, changesFrom or changesTo are used in conjunction with the table in com.snc.sla.get_ task_from_db and the walker is CHECKPOINT.	Create an SLA Definition on the table sc_req_item: start condition active=true stop condition active=false reset condition due_date changes (advanced condition) Check that the property com.snc.sla.get_task_from_db contains sc_req_item. Check that property com.snc.walker.default=CHECKPOINT. Update any value on an existing sc_req_item or create one and verify task_sla is created for SLA Definition created in #1. Update the due_date field to anything if it is empty or change it to any value if it has a value. Expected behavior: task_sla is canceled and new task_sla is created. Actual behavior: task_sla isn't canceled. The error log contains 'CheckpointHistoryWalker does not support walk to update: #'.
Service Level Management PRB1849627	Improve SLA Calculator's handling of very large sets of Task SLA records during trigger processing	Under certain circumstances, bulk SLA calculations can cause node memory issues if the set of Task SLAs being calculated is very large.	Open the script include SLACalculatorNG. Look at the function SLACalculatorNG. calculateSLArange. Note that it first processes the list of Task SLA and adds them to an array. This is consumes memory unnecessarily.
ServiceNow IDE (Family Release) PRB1878166	Integrated development environment (IDE) source files should not be deleted using a business rule on sys_app table	This business rule is triggered on every delete action for a sys_app. All associated IDE source files could potentially be deleted unintentionally from the instance, which is irreversible.	Create a ServiceNow instance. Install ServiceNow IDE 2.0.4. Bump IDE to 2.1.0. Create an app in Service Now IDE. Build and deploy the newly created app. Observe all the source files being shown in IDE. Navigate to the sys_app record. Delete the sys_app record. Expected: ServiceNow IDE should not show any source files when app is deleted. Actual: A purge occurs due to a business rule.
Service Portal PRB1839297 KB1925168	SPEntry page error 'Execute operation on script include 'SPEntryPage'' from scope occurs	Switching the scope and refreshing the page gives the error, 'Execute operation on script include 'SPEntryPage' from scope 'Knowledge Management - Service Portal' was denied'.	Log in to a Xanadu instance. Create the glide.entry.first.page.script system property. Give it the value: new SPEntryPage().getFirstPageURL(). Make 'Knowledge Management - Service Portal' as the current scope. Refresh the browser page. Notice the error, 'Execute operation on script include 'SPEntryPage' from scope 'Knowledge Management - Service Portal' was denied. The application 'Knowledge Management - Service Portal' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.' Repeat step 2 and step 3 with the scopes 'CI Landing Experience' and 'Conversational Interfaces - Diagnostics'. Notice that the same error message occurs.
Sidebar (Family Release) PRB1849937	When sn_hr_core.impersonateCheck is set to 'true', users are unable to add users to the sidebar	When sn_hr_core.impersonateCheck is set to 'true', users can't add users to the sidebar discussion for sn_hr_core_case_payroll records. There's instead an error message: 'Participants can't join the discussion because they don't have access to this record.'	Install the sn_hr_core plugin with demo data. Set the system property sn_hr_core.impersonateCheck to true. Navigate to any sn_hr_core_case_total_rewards record. Select the Discuss UI action. Select Add Participants. Select any user (such as Abel Tuter) with access to the parent record. Notice the error message appears.
Software Asset Management PRB1878273	Databroker changes to call prompt	This is a product update.
Software Asset Normalization PRB1840383	For a software product type other than the licensable normalization engine, it keeps the version empty and marks it as normalized using only the product map	For a software product type other than the licensable normalization engine, it doesn't pick a pattern rule that has a potential to stamp the version, and rather keeps the version empty and marks it as normalized using only the product map. When a discovery model undergoes normalization, in cases for software product types other than licensable, the normalization engine doesn't select a pattern rule that could assign a version. Instead, it leaves the version field empty and designates it as normalized using only the product map.	Have a DM for a non licensable product. It should be product normalized. Have a pattern rule for the particular product. Run rormalization. Expected behavior: The product becomes pattern normalized, and the version is stamped in. Actual behavior: The product remains product normalized with no version stamped.
Syntax Editor PRB1533082	The fonts defined on the system property 'glide.ui.html.editor .v4.font.collection' aren't displayed on the font list of the HTML editor on Agent Workspace	The list should show only the fonts defined in the value of system property 'glide.ui.html.editor .v4.font.collection, but it shows all the fonts mentioned on the system property 'Description'. On the native UI HTML editor, it's working as expected.
Table Administration and Data Management PRB1852726 KB2068808	Users get an error: 'Syntax Error or Access Rule Violation detected by database ((conn=316832) Unknown column 'ba.a_ref_10' in 'on clause')'		Refer to the listed KB article for details.
Third-party Software PRB1793365	Commons-beanutils hits BEANUTILS-509, causing severe default thread contention, leading to 429s	In a few cases, this caused a node to completely hang indefinitely because all the threads were attempting to enter a synchronized block of a WeakHashMap that was being hogged by a thread stuck in an infinite loop.
Transaction Management PRB1866307	Sanitizing URLs in GlideElementURL	For performance, the sanitized URL can be cached rather than computing the same value repeatedly.
UI Builder (Family Channel) PRB1874490	PROXY_DATA_UPDATED is undefined	This is a product update.
UI Form Administration PRB1843602	There's an issue with the date picker position	The date picker position doesn't change when scrolling through the page.	Open a form with a Date field. Select the date picker. Scroll the page. Notice that the date picker remains in the same position on the screen even when scrolling.
UI Form Administration PRB1847059	Formatting on the special handling notes header is aligned to the left in Xanadu	Special handling notes aren't aligned properly and are formatted completely to the left.
UI Form Administration PRB1859837	UX view rule configuration is not applied in the Workspace when a record is opened from a reference field	UX view rule configurations are not applied when a record is opened in a Workspace from a reference field on a form, but when opening the same record from a related list in a Workspace, the UX view rule configuration is applied.	Open a cmdb_ci_computer table. Create a custom view. Create a workspace view rule on the sysrule_view_workspace table with the values: Table: cmdb_ci_computer View: Use the Custom View created Experience Restricted: Uncheck Workspace: Empty Execution Order: 1 Create a UX view rule configuration on the sys_ux_view_rules_configuration table with the value: Active: True Navigate to Workspace View Rules > Related list. Add the Workspace view rule created. Open the Service Operations Workspace. Create new incident where the Configuration Item field references a cmdb_ci_computer record. Save the new incident. Navigate to Incident > Details > Open Record in the Configuration Item field. Select Open Record on the modal that appears. Observe that the Custom View created in is not applied.
UI Form Administration PRB1868782	While composing an email in Vendor Operations, the cursor occasionally jumps, making it difficult to continue typing	When the user types rapidly, the position event is triggered multiple times, resulting in the cursor unexpectedly jumping to the end.	On a base instance, enable email reply recommendations on any table. Add a line to the end of the email's last line. Start typing in the first line quickly. Observe that the cursor jumps to the end of the file.
UXF Components PRB1831642	Contents of UI Builder (UIB) components can't inherit the height of the container component it is placed into	Inside of the macroponent element used to render UIB components, two divs wrap internal contents - a plain div, and a div with display: contents; set on it. As a result child elements of the UIB component are unable to inherit the height of the container it is placed into.	Create a component in UI Builder. Set the height and min-height to 100% on the component element. Add the resizable panes component inside. Populate it with any content in left and right panes. Set the height and min-height of a resizable component to 100%. Save the UIB component. In an experience built from Workspace App Shell, create a page. Add the previously created component to the page. Set the height and min-height of the body to 100%. Set the height and min-height of component to 100%. Expected behavior: It is possible to set up a component built in UIB to take the full height of the container or page it is placed into. Actual behavior: The component doesn't stretch to the full height of the page.
UX Framework PRB1853498	Backslashes in UX Library's asset's source map URL causes an empty screen	It is possible to create custom components that have a source map URL path with backslashes. In the bundling logic, it looks for each asset source map URL line and remove it. That logic isn't full matching the strings that include backslashes and it leaves a partial string in the JavaScript content. This partial string is what's causing the empty screen, since the JavaScript content is malformed.	Modify the source map URL path with blackslashes instead of forward slashes in any UX library asset that is included in a core bundle. Expected behavior: The instance should display pages. Actual behavior: Empty screens are displayed.
UX Framework PRB1860878	sn-canvas-badge-connected fetches the count and then subscribes to the channel provided as part of a UX page property	Updates in between aren't captured by the badge.
UX Framework PRB1869757	There's a performance degradation when loading the home page on Xanadu	When the system property glide.ux.user_ criteria_enabled=true, there's a performance degradation between Washington DC and Xanadu when loading the home page.	On a Washington DC instance, set glide.ux.user_ criteria_enabled to true. Navigate to the instance home page. Measure the page load times. Notice that the average page load time is less than five seconds. On an Xanadu instance, set glide.ux.user_ criteria_enabled to true. Navigate to the instance home page. Measure the page load times. Notice that the average page load time is between eight and ten seconds. Observe the performance degradation between the two versions when the system property glide.ux.user_ criteria_enabled is set to true.
Virtual Agent Actionable Notifications PRB1870525	Actions are not shown to the user if notification actions are passed in event parameters	Actions should be shown to the user, with the actions mapped to the content statically followed by the actions from the event parameters.	Set up batch notification with the value of system property com.glide.cs. notification_batch _user_size less than the number of recipients on notification. Setup an actionable notification with an event trigger. Add some actions, which may or may not be linked to the content. Select the checkbox to pass in actions as event parameters in Link actions to content record. Trigger the notification by passing in some actions as event parameters (gs.eventQueue(, , )) assuming the event parameters contain action sys IDs. Expected behavior: Actions should be shown, with the order being first the ones mapped to the content statically, followed by actions specified in the event parameters. Actual behavior: Actions are not shown along with the notification.
Virtual Agent Actionable Notifications PRB1881238	Non-actionable notifications aren't triggered	It isn't working with new or existing users. There's errors in the notification logs.	Have 1 non-actionable notification setup or 1 non-actionable and 1 actionable. Create an incident for a user. Open Virtual Agent. Observe there's no notification.
Virtual Agent Designer Legacy PRB1880139	L10n warning in Now Assist in Yokohama	Localization warning in Now Assist in Yokohama.
Virtual Agent PRB1847804	The script tool in skill-kit results is null and doesn't evaluate the script	A skill that calls a script tool to filter RAG results based on custom filtering does not process the script, causing the script to return null.
Virtual Agent PRB1853608	Now Assist Panel (NAP) isn't loading after 10+ cases notification have been triggered
Virtual Agent PRB1854580	In the AutoEval Proxy2 skill, the grounded prompt is inserted incorrectly	The context is put into the hypothesis although the metric is mapped correctly.
Virtual Agent PRB1854684	Metric results override batch results when the batch run's run type is 'Auto Prompt Tuning'	Metric results aren't created in sys_one_extend_eval_metric_result and override the batch results (sys_one_extend_batch_result).	Create a skill. Trigger a prompt optimization run. Notice that the optimized evaluation run triggered by prompt assist (of runType: Auto Prompt Tuning) results are incorrect. Metric results aren't created in sys_one_extend_ eval_metric_result and override the batch results.
Virtual Agent PRB1859774	Create sys_auto_flush records to auto delete one_api_variable_store records	one_api_variable_store is a run time record and that does not need to continue indefinitely. one_api_variable_store records with sys_created_on with a specific timestamp need to be auto deleted by the instance.
Virtual Agent PRB1862370	Skill executions are stuck when Now Assist guardian settings (prompt injection, offensiveness) are enabled	Skill test runs aren't working from the skill kit, whereas executions outside of the skill kit (for example: OneExtend.execute() in async mode) are working fine for the same settings. This is due an unsupported operation exception coming from EvaluationServiceImpl.java.	Create a skill from the Now Assist Skill Kit. Enable prompt injection from the Now Assist Guardian settings (use option as 'Block'). Select Run Test on that skill. Expected behavior: Run Test should work irrespective of the guardian setting because users can execute the same One Extend capability outside of the skill kit. Actual behavior: Run Test is stuck due to an exception (Error Execution of evaluation request failed for batch result: fbb3afc4c348 e2149e83d62 f0501312b due to error: null).
Virtual Agent PRB1863302	Eval metric result records are not created when metric execution is skipped because of an applicability script condition	Eval metric result record should be created with status of 'Skipped'.	Add a condition to a skill in an applicability script for any metric in an extended resource mapping record. Trigger an evaluation run by selecting the above changed metric. In the 'Eval metric result' table, notice that the records for the above metric is not created.
Virtual Agent PRB1864394	When a user selects the None of these option on the 'Submit Request (Template)' topic in Virtual Agent, it generates empty catalog item page	When the user selects the option None of these and selects the link, they are directed to an empty catalog item page. The user should not be asked to submit a request after selecting the option None of these.	Hop into a base Xanadu instance. Ensure the plugin 'Customer Service Virtual Agent Conversations' is installed on the instance. Ensure the topic 'Submit Request (Template)' is published and visible in Virtual Agent. Navigate to the Customer Service Management (CSM) portal. Select Show me everything > Submit Request (Template). Enter Create case. Select None of these. Select Yes for the query 'Do you want to proceed with?'. Select the link. Expected behavior: The user selects the link and they are either directed to the correct catalog item page, a case is created, or for 'None of these' options they are not asked to submit a request. Actual behavior: The user is able to submit the 'None of these' option, and it gives an empty link for the catalog item.
Virtual Agent PRB1865096	There's a NotFoundExecption when a sys_cs_session record isn't available for a user	In the error log: 'Unable to find session in db. Script execution error: Script Identifier: null.null.script, Error Description: com.glide.rest.util. NotFoundException, Script ES Level: 0. Couldn't decipher the stack trace resulting from the following JavaScriptException: com.glide.rest.util. NotFoundException: org.mozilla.javascript. JavaScriptException: com.glide.rest.util .NotFoundException: org.mozilla.javascript. Context.makeJavaScript Exception(Context.java:2626)...'
Virtual Agent PRB1866728	The user is not able to asynchronously process a dataset and trigger an eval run	A sys trigger can't process a dataset and an eval run at the same time.
Virtual Agent PRB1867769	Users can't activate a trigger for a Virtual Agent channel and profile	Instead of calling getChannelByName and hardcoding the channel, it should be grabbed by the channel ID. There's also a missing context profile.
Virtual Agent PRB1868677	Added a fix script for auto_prompt_tuning internal in sys_one_extend_batch_run	This is a product update.
Virtual Agent PRB1869860	System property 'proxy=false' with a carousel output does not return a Genius Response	Genius Response is stuck on 'Looking into your request' after updating the 'web client' output type to '= carousel' and updating the value of sn_vad_genai. com.glide.cs. one_extend. auto_proxy_enabled to 'false'.	Navigate to now_assist_va_ search_results_output_type table. Update the 'web client' output type to '= carousel'. Navigate to sys_properties table. Update the value of sn_vad_genai. com.glide.cs.one_ extend.auto_ proxy_enabled to 'false'. Start a new conversation with Now Assist Virtual Agent on an /ESC portal. Enter 'What is a cookie?'. Expected behavior: The response appears as a carousel. Actual behavior: The response is stuck on 'Looking into your request'.
Virtual Agent PRB1871270	Additional read of conversation in worker.lockAndProcess should be moved	A new call to retrieve the conversation and read values form the context before every lock and process operation in Worker for the AI Agents. This adds unnecessary overhead to any transaction that is not LLM or Agent AI related.
Virtual Agent PRB1872922	Domain separation issue when running AI Agents	When retrieving a record from a separate domain using an AI agent, no is data returned.
Virtual Agent PRB1872958	Virtual Agent search result showing issues after upgrade	Virtual Agent results returned were misaligned after upgrading to Yokohama.	Log in to an Employee Service Center (ESC) portal. Impersonate a user. Initiate a Virtual Agent chat. Enter bereavement policy. Notice that the search results are shown in misaligned order.
Virtual Agent PRB1874300	A grammatically incorrect message is thrown by the API	Part of an error message from Now Assist skill capability is grammatically incorrect: 'Failed to execute the feature due to an error while executing it's depends on feature'.
Virtual Agent PRB1876378	A KB article is not returned in NAVA during a Yokohama Now Assist upgrade	When a plugin stage user types 'what is spam' during an upgrade, the conversation gets stuck.
Virtual Agent PRB1877176	Enabling KG isn't making unified slot fill calls	This causes slot filling to not work.	Ensure KG is enabled at the instance level as well as for a conversation catalog. Impersonate a user. Request the 'Employee Details' catalog item. Expected behavior: Slot fill should happen for most of the questions, and the unified slot fill call happens. Actual behavior: Slot fill doesn't happen for questions and the unified slot fill call didn't happen.
Virtual Agent PRB1877432	Dynamic loading message control (on Virtual Agent chat client) should contain non-agentic 'processing messages'	Non-agentic messages should appear in the chat client response.	Set up Agentic. Perform a search, such as 'What is spam?'. Expected behavior: In the VA chat client, the 'View AI Agent Processing Steps' collapsible control should contain all update messages. Actual behavior: Only the first two messages ('Figuring out next steps', 'Executing agent Search QnA Agent') that were initiated from the Agentic frameworks are included inside the 'View AI Agent Processing Steps' collapsible control on the VA chat client. The next two status update messages ('Finding the needed info', 'Reviewing the details') appear as standalone messages.
Virtual Agent PRB1878226	When running AI Agent Studio on a non-English language instance, the stacked message renders until the conversation moves into the error topic	During the updateDynamicProgressMessage scriptable path, one of the progressMessages in the DynamicLoaderRichControl has a message of 'null'. This causes an exception.	Provision and instance with a language plugin installed and enable DT for that language. Set up NowAssist and AI Agents. Ensure that the DT optimizer is on and the sys_cs_dynamic_translation_text table is cleared or that the optimizer is off. Change the user's language to a language other than English. Start a conversation in Agent Studio. Expected behavior: The stacked messages should all be translated/localized. Actual behavior: Conversation ends abruptly.
Virtual Agent PRB1880022	The skill applicability URL condition isn't working	The skill applicability is broken and doesn't apply correctly. The root cause is confirmed to be a URL query failing.	Navigate to CMDB Workspace. Open the Now Assist Panel (NAP). Expected behavior: 'Diagnose a service graph connector' should be a recommended topic. Actual behavior: The Diagnose a service graph connector topic button doesn't appear.
Virtual Agent PRB1880277	Dynamic Translation (DT) in the full page experience does not translate all elements	Some elements are not translated in the user's language in the full page experience.	Enable DT. Index sources for KB, Catalog, and skills. Impersonate a user. Change the language to Spanish. Search for KB, Catalog, or topics. Open the left panel. Check for the translation of elements. Expected behavior: All elements in full page should be translated to the user's language. Actual behavior: Some objects are not translated to the user's language.
Virtual Agent PRB1880594	The 'sys_gen_ai_log_metadata_list' caller column is empty	The 'sys_gen_ai_log_metadata_list' caller column is empty even if the caller column in 'sys_generative_ai_log_list' contains data.	Run a dynamic capability. See if the caller is present on sys_generative_ai_log but not on sys_gen_ai_log_metadata.
Virtual Agent PRB1881057	Java Proxy should use the LLM language as the source instead of the system language	Synthesized results should appear in the non-English language set by glide.sys.language when executing a search in Now Assist.	Setup Now Assist Setup DT for VA Install language plugins. Set the LLM prop (com.glide.cs.llm.default.Language) to English. Set the NLU prop (glide.sys.language) to a non-English language as a user with their language preference set to same value as 'glide.sys.language'. Execute a search in Now Assist. Expected behavior: Synthesized results should appear in the user's language. Actual behavior: Synthesized results appear in English.
Virtual Agent PRB1881106	Global changes for auto chat in Glide	This is a product update.
Virtual Agent PRB1881107	Enhance the async mode error response format in one API	This is a product update.
Virtual Agent PRB1881108	A capability should have a new type called 'Predictive Intelligence'	This is a product update.
Virtual Agent PRB1881109	Deep clone of some skills and multiple default prompt bug fixes	This is a product update.
Virtual Agent PRB1881110	Truncation support for tool outputs	This is a product update.
Virtual Agent PRB1881111	Support 'Cancel' for AutoEval Run	This is a product update.
Virtual Agent PRB1881112	Enhance APIs to support for creating a dataset and processing a dataset to avoid creating dataset skill mapping	This is a product update.
Virtual Agent PRB1881113	Auto-prompt tuning check due to a backend name change	This is a product update.
Virtual Agent PRB1881115	Extend Metric Result's schema and API to persist results per group	This is a product update.
Virtual Agent PRB1881116	Clone Agentic Eval Run	This is a product update.
Virtual Agent PRB1881118	Support Agentic AI Eval execution without a proxy skill	This is a product update.
Virtual Agent PRB1881121	API support for new schema changes	This is a product update.
Virtual Agent PRB1881123	Adding to an update set should generate child update sets with a unique name	This is a product update.
Virtual Agent PRB1881125	As an AI Practitioner, users should be able to select a solution, and be able to navigate to additional configurations sections	This is a product update.
Virtual Agent PRB1881126	Create a new API for getTestDatasets for agentic-type datasets	This is a product update.
Virtual Agent PRB1882397	ReAct Search Agent stuck in a loop	This issue occurs with a search query and a meeting agent. Synthesized answers are returned in the logs, but are not displayed.	Navigate to /ESC. Open the NASS query, 'Let's get info on password reset then set up meeting'. Notice that the search agent is stuck in a loop with the message, 'Sorry no agents are available', and a synthesized answer is returned in logs but is not displayed.
Virtual Agent PRB1882692	Assistant-based agents functionality is missing
Virtual Agent PRB1883231	Sync calls are happening every 5 seconds when creating a new chat		Navigate to dynamic window/FPE. Open the browser console. Create a conversation. Expected behavior: '/sync' calls should be happening as often as the 'syncIntervalTime' is set. Ensure that 'syncIntervalTime' isn't displaying in the /sync calls response when initiating a new conversation. Actual behavior: that '/sync' calls are happening every 5 seconds.
Virtual Agent PRB1883338	Skill discovery for a non-agent topic (caller's assets) redirects to a AI Agent workflow in Now Assist Panel (NAP)	In NAP, skill discovery sometimes redirects to the default Virtual Agent workflow (AI Agent) instead of starting the caller assets skill.
Virtual Agent PRB1883376	Responses aren't coming when a user summarizes a record after providing an incident ID	An error happens in MessageBatchingSession.escapeList(), which escapes a list of strings before calling DT. The problem is the list is immutable, so it fails to update the list with the escaped values.	Log in to the instance as Beth Anglin with the Spanish language Select the 'NAP' icon. Search for 'Resumir un registro'. Once the response comes back, provide the incident ID as INC0009009. Expected behavior: The incident summarization should come in Spanish. Actual behavior: There's no response in the chat, and an error in the log.
Virtual Agent PRB1883466	Parity with FD in NowLLM invocation
Virtual Agent PRB1883829	Verify 'Summarize a Record from Record View'		Navigate to the 'Incident' table. Select any incident number. Navigate to the Now Assist Panel (NAP) panel by selecting the NAP icon in the top right corner of the unified navigation. Select the Summarize a record skill pill. Expected behavior: The summary should be displayed. Actual behavior: A 'What is the record number? 'question is displayed.
Virtual Agent PRB1884082	Input text messages from agents are displaying with a lower sequence number than they should	This affects the conversation history.	Navigate to an instance with the 'Ticket status' agent. Type 'What is the status of my tickets?'. Expected behavior: The messages when sorted by sequence should reflect the actual flow of the conversation. Actual behavior: In the sys_cs_message table, if users sort the messages by the sequence number, they appear to be out of order.
Virtual Agent PRB1884615	Citations in NAVA and Now Assist Panel (NAP) for non-English conversation languages are displaying incorrectly		Navigate to the SP portal. In the NAVA chatbot, enter 'Quels sont quelques monuments célèbres à Paris ?'. Observe that in the returned Genius Results, the citation at the end is displayed as just [1]. In the English session, users can type 'what is spam' to see expected response format.
Virtual Agent PRB1884694	Proactive triggers with topics don't launch in dynamic window (DW)		Set up proactive triggers for the portals with topics that can be launched. Navigate to the portal on DW and wait for the proactive trigger. Launch the topic in proactive trigger. Expected behavior: The topic should launch in DW. Actual behavior: The topic doesn't launch and the user lands on a new chat in DW.
Virtual Agent PRB1887021	A conversation call is taking too long after an update	There's no 'IN' clause on a query on the sys_cs_message table.	Load Now Assist Panel (NAP). Check the conversation call form network. Observe that the times are more than 1 second.
Virtual Agent Web Client PRB1820930	The Show More button isn't working consistently in iOS Safari	The Show More button in a NAVA synthesized response is shown despite not having more responses to display.	Have NAVA enabled on an instance. Create a user to log in using a mobile browser. Enter 'What should I know about direct deposit?'. Select the Show More button on the response. Expected behavior: More of the SR should show without any issues. Actual behavior: SR is rendered incorrectly with the Show Less button showing behind the rest of the message.
Virtual Agent Web Client PRB1869818	Toggling between the search and Now Assist isn't retaining the search term		Navigate to Service Portal. Enter 'what is spam' in the portal search test box. Select the New chat button in the 'NASS' page. Select the search toggle. Expected behavior: An empty search should be displayed. Actual behavior: The search term from step 2 is retained.
Virtual Agent Web Client PRB1871159	The 'DW' icon is visible and popups for citations aren't clickable		Navigate to dynamic window (DW)/Full Page (FP). Open in floating mode. Expected behavior: The 'DW' icon shouldn't be available. Actual behavior: The 'DW' icon is available and clickable.
Virtual Agent Web Client PRB1871232	Chats aren't in sync when navigating multiple portal pages		Enable full page (FP) for Service Portal. Navigate to dynamic window (DW). Run a few conversations such that there are a few chats in the 'Active' section. Perform another search in the search bar on FP. Switch to another chat on FP. Navigate to Knowledge, Catalogs, Requests, System Status, Tours and other pages on the portal. Expected behavior: The chat should remain in sync when the user opens DW in these pages. Actual behavior: The chat isn't in sync when the user goes through multiple pages and there's content from another chat on DW.
Virtual Agent Web Client PRB1877908	A document upload fails the first time		Try to upload an attachment to Virtual Agent. Notice that it gets stuck in loading. If the user refreshes and uploads again, it works.
Virtual Agent Web Client PRB1878155	Icons for different sources aren't visible in the 'Sources' section		Navigate to NAVA. Search for a person and KB/catalog 'who is abel tuter and what is spam' / 'who is abel tuter and how can i order a laptop'. Expand the 'Sources' section to view citations. Expected behavior: Each source should have a corresponding icon beside the citation number. Actual behavior: No icons are visible except for the KB and the 'People' card. The current icon for the 'People' card is incorrect. It should be a generic icon instead of a user profile picture.
Virtual Agent Web Client PRB1879738	Chats are not in sync when navigating multiple portal pages	After enabling Full Page (FP), switching between multiple chats and navigating away to different Portal pages in the Dispatcher Workspace, the chats are not in sync when the user returns to them.	Enable Full Page (FP) for Service Portal. Navigate to the Dispatcher Workspace. Run a few conversations so that there are a few chats in the Active section. Perform another search in the search bar on FP. Switch to another chat on FP. Navigate to other pages on Portal such as Knowledge, Catalogs, or Requests. Expected behavior: The chat should remain in sync when user opens dynamic window (DW) in these pages. Actual behavior: The chat is not in sync when user goes through multiple pages, and content from another chat on DW can be seen.
Virtual Agent Web Client PRB1880258	Focus isn't on the input box in dynamic window (DW)		Navigate to SP portal in DW mode. Open DW. Expected behavior: The focus should be on an input text area where the user can start typing. Actual behavior: The focus isn't anywhere.
Virtual Agent Web Client PRB1880490	Loading a document with .doc ends document QnA with an error	Now Assist gives a message: 'Something went wrong. I'm not able to process the uploaded document right now. I will end this Document Q&A. You can start a new session by uploading the document again, or you can try uploading something else.'
Virtual Agent Web Client PRB1880493	The Send button isn't enabled after a document Q&A topic exits with an error
Virtual Agent Web Client PRB1880507	Input and output topics are not rendered properly in dynamic window (DW) and Full Page (FP)	Topics will have to be imported to VA Designer with a selected assistant.	Import attached topics or create topics with all input/output controls Run both in DW and FP. Expected behavior: All topics should run correctly. Actual behavior: Input and output topics are not rendered correctly in both DW and FP, and an assistant must be selected to import them to VA Designer.
Virtual Agent Web Client PRB1880552	Agentic reasoning messages continue loading after topic completion		Enable AI agents in NAVA/DW. Run the laptop ordering assistant. Complete all steps for a topic. Expected behavior: All agentic reasoning messages should have a checkmark showing completion. Actual behavior: Some messages are still loading after an AI agent topic is complete.
Virtual Agent Web Client PRB1880646	People card citations are grayed out and occasionally return duplicates	Searching for People cards in the Dispatcher Workspace returns a synthesized response that is grayed out, and with occasional duplicates.	Setup Knowledge Graph and People card on the instance. Open Dispatcher Workspace. Enter 'who is Abel Tuter'. Expected behavior: Synthesized response with single citation people card for Abel Tuter is displayed and it is not grayed out. Actual behavior: Synthesized response with duplicate citation links are displayed sometimes and the citation is grayed out even before selecting it.
Virtual Agent Web Client PRB1881744	An attachment icon is enabled in the middle of a conversation on a page refresh		Start a topic execution on a chat client. Notice that the attachment icon no longer appears as expected. Refresh the browser page. Notice that the attachment appears again. Expected behavior: The attachment icon should no longer appear on page refresh in the middle of the conversation. Actual behavior: The attachment icon shows up on a refresh.
Virtual Agent Web Client PRB1881830	Float mode of dynamic window (DW) is not resizable after minimizing from a pinned state	A resizing issue of DW occurs in float mode.	Open DW. Notice it's resizable. Pin it and then minimize. Select the tab to display the DW again. Expected behavior: Float mode is always resizable irrespective of other state changes. Actual behavior: Observe it is not resizable anymore.
Virtual Agent Web Client PRB1881836	The UIs for chats are mixed up when switching between chats	Components are overlapping in the UI and dynamic window (DW) can't be minimized past 420px.	Components are overlapping in the UI: Navigate to DW and run a few conversations. Do a search on Full Page. Return to DW's home. Try switching between the active chats. DW cannot be minimized past 420px: Navigate to Service Portal with DW configured. Select the 'FAB' icon. Try to drag the side of DW to make it a smaller chat window.
Virtual Agent Web Client PRB1881936	Elements in dynamic window (DW)/Full Page (FP) aren't translated to the user selected language	Untranslated items: titles in the left panel, show/hide sources, the Skip button, tooltips, the Live agent button in support, toggles and titles in the settings of the left panel, topic descriptions, and the Submit button.	Install a language. Switch the profile language to that language. Configure a full window/enhanced chat NAVA in a portal. Navigate to the chat location with the nowassistselfservice ID passed to see the full page experience. Select around the UI. Run a catalog/KB/topic by searching 'prestamista de ordenadores portatiles' 'que es el spam' 'pedir cafe'. Expected behavior: All elements on the page are translated to the user selected language. Actual behavior: All the elements aren't displayed in the user language.
Virtual Agent Web Client PRB1883412	'Show more' is removed after streaming is done, and for non-streaming, it's not displayed		Navigate to Service Portal. Enter 'what is cookie and as follow how to set it in browser'. Expected behavior: 'Show more' shouldn't be displayed. Actual behavior: 'Show more' is displayed during streaming and then it's removed.
Virtual Agent Web Client PRB1883668	The Attachment button comes after a page refresh when in doc QnA mode		Open the Virtual Agent chat. Attach a document to it. Ensure QnA mode is entered. Observe the Attachment button is turned off. Refresh the page. Observe that now the Attachment button is enabled.
Virtual Agent Web Client PRB1883927	Turned off text is unreadable		Set up Now Assist for May. Set up a full page. Navigate to /esc. Type 'order laptop'. Start an execution. The link displays as turned off text. Notice that it shows as unreadable.
Virtual Agent Web Client PRB1883963	Context data doesn't send start_conversation _immediately: true when going from the Portal to FPE		Open a portal page with 'Enhanced Chat' setup. Enter a search term into a search combo box. Expected behavior: It should send 'start_conversation_immediately: true' so that the server knows to immediately start the conversation in the session call and not wait for a sync call to kick off the state machine. Actual behavior: The '/session' call doesn't contain 'start_conversation_immediately: true' in the contextData.
Virtual Agent Web Client PRB1884003	The 'People' icon is flashing when going from a streaming response to a final response		Open a portal page with 'Enhanced Chat' setup. Enter a search term into the search combo box that results in a people search result, such as: 'who reports to Abel Tuter'. See that the 'People' icon gets shown, goes away, and comes back.
Virtual Agent Web Client PRB1884112	The dynamic window (DW) should occupy the entire screen for a browser window width less than 420px		Open DW on a portal. Reduce the browser window width size to smaller than 421px. Expected behavior: DW should fill the entire screen for a width to smaller than or equal to 420px. Actual behavior: DW is cut off and not able to occupy the entire screen.
Virtual Agent Web Client PRB1884123	The 'Attachment' icon isn't appearing on refresh on a new chat in the middle of a topic		Open a Virtual Agent chat. Start any topic. Select on a new chat. Refresh the page. Observe that the 'Attachment' icon isn't coming.
Walk-Up Experience PRB1873610 KB2046788	After an Yokohama upgrade, the walk-up queue isn't displaying any users who are checked in for any location	The issue occurs because the Rest API contains the snc_internal role and as the user has snc_external role, so it disqualifies the walkup user and doesn't render any users in the queue.	Refer to the listed KB article for details.
Work Order Management PRB1853346	Upgrading to the 'New Places' API
Work Order Management PRB1855599	A work order task (WOT) isn't assigned to a vendor/contractor when assigning a WOT to a vendor/contractor group	A work order task (WOT) isn't assigned to a vendor/contractor when assigning a WOT to a vendor/contractor group, so the Assigned to field is empty in CSM/FSM Configurable Workspace.	Navigate to Dispatcher workspaceWorkspace setting. Check 'Enable task assignment modal' to ensure an assignment model opens when drag and dropping. Install the 'Field service territory planning' plugin. Navigate to a territory model module and set the territory model as true. Navigate to the WOT Form page > Form layout. Add a Territory field in the 'DispatcherWorkspace' view if the it isn't already added. Create a WOT and assign it to some territory that manages at least one contractor group. Move it in a pending dispatch. Don't give values to assignment group or assigned_to fields. Impersonate as a dispatcher that manages the territory where users assign a work order task. Select the territory from the territory filter. Drag and drop the WOT created in step 7 to the contractor group under 'Contractor Groups'. Expected behavior: The Assigned_to field should be populated with the contractor manager. Actual behavior: The Assigned_to field comes up as empty.
Work Order Management PRB1859719	Upgrade to the new Google Maps Places API for Platform and Portal	Using the new Places API to query and display suggestions on the NDS typeahead component.
Work Order Management PRB1880140	Getting a pop-up error while opening the Work Order Task (WOT) on Portal	The error 'There is a JavaScript error in your browser console' pops up.	Hop to any instance. Attempt to open any WOT on the portal. Notice that the error message pops up.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

• Yokohama Patch 2 Hotfix 2
• Yokohama Patch 2 Hotfix 1
• Yokohama Patch 2
• Yokohama Patch 1a
• Yokohama Patch 1
• Yokohama security and notable fixes
• All other Yokohama fixes