Now Assist for App Engine release notes
Summarize
Summary of Now Assist for App Engine release notes
The ServiceNow® Now Assist for App Engine application, introduced in the Yokohama Patch 3 release, enables creators to build and deploy AI agents and custom skills within custom applications. These AI-driven tools can be leveraged by application users at runtime to enhance productivity and automate workflows, accelerating time-to-value for custom applications.
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Key Features
- Create AI Agents: Use AI Agent Studio to design custom AI agents that assist users by automating tasks and providing intelligent support directly within applications.
- Build Custom Skills: Develop tailored skills using the Now Assist Skill Kit to extend generative AI capabilities specific to your application needs.
- Runtime Integration: Deploy AI agents and skills so that end users can interact with them seamlessly during application use, improving efficiency and user experience.
- Access Control Configuration: Configure ACLs to control who can discover and trigger AI agents and agentic workflows, deciding whether they operate as dynamic users or AI users, and managing their availability to authenticated users or publicly.
- Usage Measurement Enhancements: Starting with Yokohama Patch 5, Now Assist usage measurement has shifted to a 365-day burn-down model resetting at contract anniversary, improving transparency in usage tracking.
- Default Skill Activation: From Yokohama Patch 11, certain Now Assist skills are enabled by default for new customers and previously unconfigured skills for existing customers, simplifying initial setup.
Activation and Requirements
Now Assist for App Engine is available for installation via the ServiceNow Store. Customers need to verify their entitlements to access the application. Additional configuration is required to manage roles and permissions for agentic workflows and AI agents.
Related Applications and Tools
- AI Agent Studio: Centralized environment to create, manage, and test AI agents and workflows.
- Now Assist: Provides generative AI capabilities designed to improve productivity through conversational and proactive user experiences.
- Now Assist Admin Console: Facilitates setup, configuration, and monitoring of Now Assist applications and features.
- Now Assist AI Agents and Skill Kit: Tools to build and publish AI agents and custom prompts/skills to tailor Now Assist functionality.
The ServiceNow® Now Assist for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. Now Assist for App Engine is a new application in the Yokohama Patch 3 release.
Now Assist for App Engine highlights for the Yokohama release
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- Create and deploy AI agents within custom applications, helping to empower creators and accelerate time-to-value.
- Build custom AI agents and skills for the unique workflow of an application using Now Assist Skill Kit and AI Agent Studio.
- Leverage AI agents and skills created with Now Assist for App Engine in custom applications at runtime, helping improve efficiency.
See Now Assist for App Engine for more information.
Now Assist for App Engine features
- Yokohama Patch 3
- Create an AI agent
- Create a custom AI agent in AI Agent Studio to assist your application users with their tasks.
- Create a skill
- Create a custom skill for Now Assist, enabling you to have greater flexibility with the generative AI capabilities available on the ServiceNow AI Platform.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Activation information
Install Now Assist for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
Check your entitlements to determine whether you have access to the Now Assist for App Engine application.