Industrial Process Manager release notes
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Summary of Industrial Process Manager Yokohama Release Notes
The ServiceNow Industrial Process Manager application helps teams map and visualize industrial equipment models and production processes at individual facilities. The Yokohama release introduces enhancements that improve equipment model management, operational status tracking, and OT (Operational Technology) device data organization within the Industrial Workspace.
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Key Features
- Operational Status Field: New “Not in use” status allows identification and filtering of inactive or retired equipment model entity sites, streamlining workspace views.
- Processing Order: Assign values to equipment model entities to prioritize and sort them according to their functional importance within a site.
- Daily Activity Tab: View a summary of the previous day’s activities on OT devices, including additions and attribute changes such as IP address and device criticality.
- Mapped Equipment Model Entity for OT Devices: Capture and automatically update the primary equipment model entity associated with OT devices, aiding efficient data organization.
- Unified Map Experience: Visualize relationships between OT devices, other configuration items (CIs), incidents, and change requests in a unified map within the Industrial Workspace.
- Automated Mapping (AMAZING): Map Discovery now detects devices with IP addresses using the Automated Mapping Across Zone-based IP Network Groups feature for improved device discovery.
- User Interface Enhancements:
- Favorites functionality to mark and filter child equipment model entities for focused management.
- Expanded search capabilities and list expansion to quickly find and highlight equipment model entities.
- New columns and lists for mapped equipment model entities and OT devices enhance data visibility.
- Unified Map access buttons and Industrial Process Health icons added to OT incident, change request, and remediation task records for quick navigation.
- Support for viewing multiple records simultaneously in the Equipment Model Manager via tabbed navigation.
Activation and Integration
Industrial Process Manager is available for installation via the ServiceNow Store. Customers must request the application through the store to activate it. The application integrates with ServiceNow Operational Technology Manager, which aggregates OT device data from multiple sources, providing foundational data relationships essential for Industrial Process Manager functionality.
Benefits for ServiceNow Customers
- Enhanced control and visibility over industrial equipment and OT device lifecycle and status.
- Improved ability to prioritize and organize equipment models based on operational importance.
- Streamlined monitoring of OT device changes and activities to support operational continuity.
- Unified visualization of device relationships and incidents to accelerate problem resolution and change management.
- Better user experience with filtering, searching, and managing multiple records efficiently.
The ServiceNow® Industrial Process Manager application enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. Industrial Process Manager was enhanced and updated in the Yokohama release.
Industrial Process Manager highlights for the Yokohama release
- Identify sites on your equipment model entity that aren't in use with a new Operational Status field value in the Industrial Workspace.
- Filter out Not in use or Retired equipment model entities in the Industrial Workspace using the Operational Status field value.
- Sort equipment model entities for a Site using the new value Processing Order.
- View the Daily Activity tab for a summarized version of the previous day's activities on Operational Technology (OT) devices.
- Organize your OT device data by capturing the mapped equipment model entity for an OT device.
- View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace.
See Industrial Process Manager for more information.
Important:
Industrial Process Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Yokohama release
- Set the operational status for equipment model entity sites
- Set equipment model entity sites to not in use in the Industrial Workspace by selecting the Not in use value for the Operational Status field.
- Filter out Not in use and Retired equipment model entities from view
- Filter out Not in use and Retired equipment model entities in the Industrial Workspace using the Operational Status field value for a site.
- Add child equipment model entities to a Favorites view in the Industrial Workspace
- Use the Favorite icon (
) to add a child equipment model entity as a favorite in the Equipment Model Manager on the Industrial Workspace. You can then use the Show Favorites toggle to display them. - Assign Processing Order to sort equipment model entities in a site
- Use the Processing Order field to assign values to an equipment model entity that determines their functional importance in a site.
- The Daily Activity tab in the Equipment Model view in the Industrial Workspace
- View the list of previous day's activities on the Daily Activity tab of an OT device. The activities include adding an OT device and changing the field-level attributes for existing OT devices. For example, IP address, Device Criticality, and more.
- Capture the mapped equipment model entity for your OT devices
- Organize your OT device data efficiently by adding the primary equipment model entity for your OT devices. You can also automatically update the primary equipment model entity for your existing devices.
- Use the Unified Map experience in the Industrial Workspace
- View the relationships between OT devices and other CIs with the Unified Map experience. You can also view related items, such as OT incidents and change requests.
- Map Discovery detected devices using the Automated Mapping Across Zone-based IP Network Groups (AMAZING) feature
- Map Discovery detected devices that have an IP address on their Network Adapter record using the AMAZING feature.
UI changes
- Not in use value for the Operational Status field
- The Not in use value was added as an Operational Status field option in an equipment model entity site record in the Industrial Workspace.
- All OT Devices by Managed Network list
- The All OT Devices by Managed Network list was added to the Industrial Process Manager module on the ServiceNow AI Platform.
- Favorite icon in the Equipment Model Manager of the Industrial Workspace
- In the Equipment Model Manager on the Industrial Workspace, the Favorite icon () was added to add child equipment model entities as a favorite in your system.
- Show Favorites toggle in the in the Equipment Model Manager of the Industrial Workspace
- In the Equipment Model Manager on the Industrial Workspace, you can switch on the Show Favorites toggle to view only your favorite equipment model entities. The Show Favorites toggle focuses your UI view on specific equipment model entities to help you stay on track while making changes in the Equipment Model Manager.
- List expansion during equipment model entity search in the Equipment Model Manager of the Industrial Workspace
- When you use the search function to find an equipment model entity, the list expands to show and highlight the search entity.
- Mapped equipment model entity column
- The Mapped equipment model entity column was added to the Industrial Workspace list views for OT devices.
- Mapped OT Devices list
- The Mapped OT Devices list is now available in the Industrial Workspace list view so you can view the mapping between an equipment model entity and an OT device.
- ISA Hierarchy search bar
- A search bar was added to the ISA Hierarchy in the Industrial Workspace so you can search for equipment model entity names.
- View OT Unified Map button
- The View OT Unified Map button was added to the equipment model entity record in the Industrial Workspace to access the Unified Map.
- View OT Unified Map button
- The View OT Unified Map button was added to OT incident records, OT change request records, and remediation task records to access the Unified Map associated with the opened record.
- Industrial Process Health icon
- The Industrial Process Health icon (
) was added to OT incident records, OT change request records, and remediation task records to access the Unified Map in the record side panel.
Changed in this release
- Viewing multiple records at once in the Equipment Model Manager
- In the Equipment Model Manager of the Industrial Workspace, view multiple records and keep the record context available instead of only viewing one record at a time. When creating or opening multiple records, the records open in single row of tabs at the same level so you can navigate back to other opened records.
Activation information
Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.