RPA Hub release notes

RPA Hub highlights for the Yokohama release

Use generative AI to create and edit automations, activities, and extend automation logic flow through text instructions and preview options in the RPA Desktop Design Studio.
Run multiple unattended robots on different user sessions at the same time on the same Windows Server machine using the high-density robots feature.
Use new sample automations that were added in the RPA Desktop Design Studio that cater to different use cases.
Leverage the communication capabilities of the SSH protocol in the automation processes with the new Secure Shell (SSH) connector in the RPA Desktop Design Studio.
Use the SAP connector to identify the screens and elements and to automate workflows on SAP graphical user interfaces (GUI).
Use Google Gemini and Anthropic Claude on AWS as AI model providers for RPA bot generation skill in addition to Now LLM Service and Azure OpenAI.
Enhanced access controls for RPA bot generation skill.

See for more information.

Important:

RPA Hub is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading RPA Hub to Yokohama

Upgrade any of these currently installed Microsoft Software Installers (MSIs) by downloading the RPA applications:

RPA Desktop Design Studio
Attended Robot
Unattended Robot
Unattended Robot Login Agent

For more information, see Download the RPA applications from RPA Hub.

The following upgrade information is applicable only when you’re upgrading from San Diego or Tokyo to Yokohama.

Based on the number of records in the application file table, you may experience a delay while upgrading the RPA Hub applications from Tokyo or earlier releases to Yokohama.

Before upgrading RPA Hub to Yokohama, you must set the value of the glide.rollback.blacklist.TableParentChange.change system property to false. If this property doesn't exist in the System Property [sys_properties] table, add the property and set its value to false. For more information on how to add a property, see Add a system property.

After you upgrade to Yokohama, the bot process definitions change to the new structure, which is the bot process configuration.

Although the bot process configuration doesn't replace the bot process completely, most fields are moved from the bot process to the bot process configuration. If you upgrade to Yokohama without updating the system property value, the tables don’t extend the Application File [sys_metadata] table. To update the table changes manually, see the Restructuring RPA Hub tables to sys_metadata in Utah and beyond release [KB1223629] article in the Now Support Knowledge Base.

New in the Yokohama release

New third-party AI model provider options available for all Now Assist applications

Google Gemini and AWS Claude are available for RPA bot generation skill in addition to Now LLM Service and Azure OpenAI.

Enhanced ACLs for security measures

Enhanced access controls for RPA bot generation skill for Now Assist for RPA Hub in compliance with AI security directives.

Access to RPA bot generation skill is now restricted to users with the RPA developer or RPA admin role. These roles contain the RPA Hub Admin user role (sn_nowassist_admin.user).

RPA bot generation

Use the Robotic Process Automation (RPA) bot generation skill in RPA Desktop Design Studio to create and edit automations and activities through short text instructions and preview options, accelerating automation development for both new and existing users. For more information about creating automations using Now Assist, see . For more information about creating activities using Now Assist, see .

Enhance automation logic using the Build automation option, starting from components or from a blank canvas based on text instructions. For more information, see .

High density robots

Enable multiple unattended robots to run simultaneously on the same Windows Server machine using the high-density robots feature. These unattended robots run automations in separate Remote Desktop Protocol (RDP) sessions. For more information, see and .

Sample automations

Use sample automations to jumpstart your automation journey with a library of pre-built automations.

The following unattended and attended sample automations were added to the Sample Explorer and home page of RPA Desktop Design Studio:

User Creation in Badging App
Universal Timezone Converter
Decode Barcode and QR Code to Text
PDF Text to Images
PDF to Word
HTML to CSV
Word Operations
Excel Operations
Highlight Excel Rows
City Weather Reports
Tiff to PDF
Add Word Footer
Date Delta Across Apps
File Ops: Copy, Delete, Move
Extract Data from JSON to Excel
Automate Offer Letters
Summarize Sales Data
Invoice Data Extraction to Excel
Download File from URL
Health Check Bot

Establish an Secure Shell (SSH) connection to a remote server and execute commands in the RPA Desktop Design Studio. In the UNIX environment, SSH is the preferred way to access remote systems. Robots often interact with remote systems such as UNIX servers.

The connector comprises three methods:

Connect: Establishes an SSH connection.
Run Command: Executes commands over an established connection.
Disconnect: Disconnects the session that was established using connect method.

Ensure to install the SSH plugin from the Plugins Manager as a prerequisite.

Bypassing the legal notice

In RPA Hub, enable the sn_rpa_fdn.bypass_legal_notice system property to authorize the unattended robot to clear the legal notice message set by the system-level policy. This property ensures that a legal notice isn't displayed during the robot's login process.

What's New tab in the Help Center for RPA Hub

Learn about the following newly released RPA features in your instance in the What's New tab in the Help Center for RPA Hub:

Now Assist for RPA Hub
High density robot

The SAP connector helps identify the screens and elements and automating workflows on the SAP GUI. For example, create and save a vendor entry. The SAP Connector is built by Bristlecone, Inc.

New methods for Universal app connector

In the RPA Desktop Design Studio, the following three new methods for Universal app connector are added.

GetValue: Retrieves a value from an element.
SetValue: Assigns a specified value into an element.
Click: Performs a click action on an element.

UI changes

Build with Now Assist wizard

In the RPA Desktop Design Studio, create an automation with Now Assist by selecting the Create automation button and follow the next set of steps in the Build with Now Assist wizard.

In the RPA Desktop Design Studio, create an activity using Now Assist by selecting and holding (or right-clicking) Activities in the Project Explorer. Then, select the New activity using Now Assist option.

In the RPA Desktop Design Studio, extend the automation logic using the Build automation with Now Assist option. On the design canvas, select a component and hover over the AI icon (

). Select the AI icon (

) to open the Build automation with Now Assist window, you can describe the automation logic based on the selected components.

High density robots

In the Robot form of RPA Hub, the High Density Robot and Screen Resolution fields are added to support the high-density robot feature.

Enhanced user experience on the Sample Automation home page

The following options have been added to enhance user experience on the Sample Automation home page in RPA Desktop Design Studio:

Pagination: Scroll through different pages containing sample automations using the pagination option.
Search bar: Filter and display only the automations that contain the search keyword in their title or description using the search bar option. The search is case-insensitive and dynamically updates the list of displayed automations based on the search query.

Changed in this release

Changed fields for the Unattended Robot application

In the Unattended Robot dialog box, the RPA Hub field name has been changed to Instance URL.

Trigger attended bot processes (attended automations) from the ServiceNow forms in the Workspace experience apart from initiating them from a classic UI or the Attended Robot application.

Microsoft Software Installer (MSI) compatibility

Older MSIs that are related to Attended Robot and RPA Desktop Design Studio from the RPA Hub store release versions 7.0.3 and 9.0.0 are compatible and can be used with the current store release version (12.0.X) of RPA Hub. For Unattended Robot, the latest MSI must be installed, as it is not backward compatible.

However, there are some limitations:

Any new automation components available in the latest version aren’t available in the older versions. For example, the SSH connector in version 12.0 doesn’t work in older versions.
Components of the same name with different parameters aren’t backward compatible.

If robot machines use older MSIs than the current instance version, they won't have the new features from later versions. For example, features released after version 10.0 won't work in version 10.0 MSIs. Only features from version 10.0 are available in that version.

TerminateByName component behavior change

The TerminateByName component stops processes or applications only within the current user session.

Activation information

Install RPA Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install the Now Assist for RPA Hub application to add the generative AI capability and turn on the Robotic Process Automation (RPA) bot generation skill to use generative AI to create automations. For more information about these tasks, see and .

For cumulative release notes information on RPA Hub, see RPA Hub release notes.

For cumulative release notes information on RPA Desktop Design Studio, see RPA Plugin Bundle release notes.

For cumulative release notes information on Now Assist for RPA Hub, see Now Assist for RPA Hub release notes.

If you have previously downloaded the application from the ServiceNow Store and a new version is available, you can update it in your ServiceNow AI Platform instance at All > System Applications > All Available Applications.

Additional requirements

To use the Unattended Robot application, the hardware requirements for a single robot are as follows:

Table 1. Hardware requirements for standard robots
Resource	Minimum	Recommended
CPU	2 cores of Intel 1.8 GHz 64-bit processor	4 cores of Intel 2.4 GHz 64-bit processor
RAM	4-GB RAM	8-GB RAM
Disk space	Minimum 50-GB free disk space after installing the OS, patches, and base software	Minimum 100-GB free disk space after installing the OS, patches, and base software

To use the Unattended Robot application, the minimum and recommended hardware requirements for a high density robot are multiplied by the number of runtimes. Multiple robots execute jobs concurrently on the same Windows Server machine. For example, with three users concurrently executing jobs, the minimum hardware requirements for a high density robot are:

6 cores of Intel 1.8GHz 64-bit (6 cores of 1.8GHz 64-bit per runtime).
12 GB of RAM (4 cores per runtime).

To use the Unattended Robot application, the software requirements for a standard robot are:

Operating system: Microsoft Windows 10, Windows Server 2016, Windows Server 2019, Windows Server 2022.
NET framework: Windows 4.7.1 or greater.
DPI scaling setting must be deactivated.

To use the Unattended Robot application, the software requirements for a high density robot are:

Operating system: Windows Server 2022.
NET framework: Windows 4.7.1 or greater.
DPI scaling setting must be deactivated.

If you are upgrading to Yokohama, verify that you have the latest robot MSI from Yokohama installed. The older versions of the robots do not work.

An unattended robot is mapped to only one machine. This is applicable for standard robot.

Virtual Machines (VMs) that are used for the Unattended Robot application must be persistent and constantly on.

To use the Attended Robot application, the hardware requirements are:

Table 2. Hardware requirements for Attended Robot
Resource	Minimum	Recommended
CPU	Intel Processor (1vCPU)	Intel Processor (4vCPU)
RAM	4-GB RAM	8-GB RAM
Disk space	Minimum 20-GB free disk space after installing the OS, patches, and base software	Minimum 50-GB free disk space after installing the OS, patches, and base software

To use the Attended Robot application, the software requirements are:

Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
NET framework: Windows 4.7.1 or greater.
DPI scaling setting must be deactivated.

An attended robot is mapped to only one user.

To use the RPA Desktop Design Studio application, the hardware requirements are:

Table 3. Hardware requirements RPA Desktop Design Studio
Resource	Minimum	Recommended
CPU	Intel Processor (At least, Core i5)	Intel Processor (Core i7).
RAM	4-GB RAM	8-GB RAM
Disk space	Minimum 20-GB free disk space after installing the OS, patches, and base software	Minimum 50-GB free disk space after installing the OS, patches, and base software

To use the RPA Desktop Design Studio application, the software requirements are:

Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
NET framework: Windows 4.7.1 or greater.
Monitor with 1920x1080p resolution.
DPI scaling setting must be deactivated.

Browser requirements

ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

Accessibility information

Accessibility improvements: Accessibility improvements were completed to support WCAG 2.1 Level AA conformance.

Localization information

RPA Hub supports international languages. For more information, see Internationalization support for RPA Hub.