Service Exchange release notes
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Summary of Service Exchange Release Notes - Yokohama Release
ServiceNow® Service Exchange facilitates direct connection and service tracking between provider and consumer instances without the need for custom integrations. In the Yokohama release, Service Exchange introduces enhancements and maintains its core functionality. Notably, the application will be renamed in the 2026 Australia release but will continue to deliver the same features.
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Service Exchange is available via the ServiceNow Store, requiring customers to request installation there.
Key Features in Yokohama Release
- Remote Catalog Item Client Scripts: Providers can now include client and UI policy scripts in remote record producers, improving control over catalog request validation and completeness. Consumers have the option to review and approve these scripts.
- Copy From Service Catalog Item to Remote Catalog Item: Providers can copy individual or multiple local catalog items to Service Exchange as remote record producers, eliminating manual re-creation efforts and enabling synchronization with consumer instances.
- Transform Mapping Assist: Providers benefit from automated generation of transform mappings between provider and consumer tables through a feature powered by the Now Assist large language model (LLM), streamlining mapping and reducing errors.
- Consumer Variable Sets: Consumers can add variables to remote record producers to better manage requested content and customize pre-flow processes.
Upgrade and Compatibility Considerations
- When using both Service Exchange for Providers and Consumers on the same instance, upgrade both simultaneously to the same version to ensure compatibility.
- The Service Exchange Global Script Include is automatically installed or updated on platform versions including Washington DC Patch 9, Xanadu Patch 4, and Yokohama.
- Legacy versions of Service Exchange require migration before upgrading to Yokohama. Specific knowledge base articles provide step-by-step migration instructions.
- New entitlements require both providers and consumers to be on Service Exchange version 2.x.x; older entitlements remain functional but new activations are blocked until upgrades are complete.
- If upgrading Service Exchange alongside the Sales Customer Relationship Management (Sales CRM) plug-in prior to Yokohama, a manual repair of the Service Exchange application post-upgrade is needed to correctly install Deny ACLs.
Activation and Installation
Service Exchange must be requested and installed from the ServiceNow Store. Customers can view available apps and track version histories via the Store.
Related ServiceNow Applications
- Sales Customer Relationship Management: Supports the end-to-end product sales lifecycle, including opportunities, quotes, orders, and post-sales activities.
- HR Service Delivery: Automates HR interactions and workflows to improve employee service experiences, supporting onboarding, career transitions, and more.
ServiceNow® Service Exchange will be renamed for the 2026 Australia release and will maintain the same functionality. This application enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Yokohama release.
Service Exchange highlights for the Yokohama release
- Providers can now include client and UI policy scripts in remote record producers, which consumers can review and approve.
- Providers can now copy local catalog items to Service Exchange as remote record producers either in bulk or individually.
- Providers can simplify and streamline choice-based transform mapping with ServiceNow Now Assist.
- Consumers can now add variables to remote record producers for use in consumer pre-flows.
See Service Exchange for more information.
Important:
Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading ServiceNow® to Yokohama
- When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility.
- The Service Exchange Global Script Include is automatically installed or updated when you install the Service Exchange application on the following platform versions:
- Washington DC Patch 9
- Xanadu Patch 4
- Yokohama
- Service Exchange 2.x.x, which was first released with the Xanadu release, does not support migration of Service Exchange (Legacy) versions. If you are using a Service Exchange (Legacy) version, before you upgrade to the Yokohama release, you must follow instructions in the Service Exchange for Providers (Legacy) - Migration Utility [KB1499823] article in the Now Support Knowledge Base to migrate your configuration data.
- If you are upgrading from Service Exchange version 1.x.x, follow the steps in Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) [KB1700387] to migrate your Service Exchange applications.
- Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements will continue to work but new ones cannot be activated.
- If you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4 before upgrading the platform to the Yokohama release, the new Deny ACLs will not be installed. To ensure the Deny ACLs get installed, after upgrading to Yokohama, you must click Repair to reinstall the Service Exchange application.
New in the Yokohama release
- Remote Catalog Item Client Scripts
- Provider: Perform more complex tasks and gain better control over the completeness and correctness of catalog requests from the consumer by including catalog client scripts, UI Policy scripts, and other common scripts that consumers can choose to include for Remote Catalog items.
- Copy From Service Catalog Item to Remote Catalog Item
- Providers: Eliminate the need to re-create catalog items manually in the Service Exchange remote catalog by copying single and multiple catalog items through the UI to remote record producers that can be synchronized to the consumer instance.
- Transform Mapping Assist
- Providers: Streamline the transformation mapping process and reduce errors by generating transform mappings between provider and consumer tables automatically using the Transform Mapping Assist feature that leverages the NOW large language model (LLM).
- Consumer Variable Sets
- Consumers: Manage requested content and flow better by adding additional variables to add customization to your remote record producers.
Activation information
Install Service Exchange by requesting it from the ServiceNow Store.
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.