Operational Technology Incident Management release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Yokohama release.

    Operational Technology Incident Management highlights for the Yokohama release

    Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.

    See Operational Technology Incident Management for more information.

    Important:
    Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Yokohama release

    Create an OT incident from an OT change request
    Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.

    Activation information

    Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    When integrated with Operational Technology Incident Management, the ServiceNow IT Service Management application enables engineers to resolve OT device and production process issues.
    Industrial Process Manager
    Use the ServiceNow Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow Industrial solution, enabling you to create your own version of the equipment models in each of your industrial solution sites.