Sales Agreement Management release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow® Sales Agreement Management application enables you to capture the scope and conditions from a quote for future sales transactions over a specified period between a buyer and a seller. Sales Agreement Management was enhanced and updated in the Yokohama release.

    Sales Agreement Management highlights for the Yokohama release

    • REST APIs enable customers to synchronize sales agreements with external systems.
    • Monitor the progress of sales agreement creation from quotes.

    See Sales Agreement Management for more information.

    Important:
    Sales Agreement Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in Yokohama release

    REST APIs for Sales Agreement Management
    Import, export, and synchronize sales agreements with external systems through REST APIs.
    Request Tracker on Sales Agreement Management
    Enable agents to monitor the progress of sales agreement creation from quotes by using the Request Tracker.

    Related ServiceNow applications and features

    Customer Service Management
    The Sales Agreement Management application uses the ServiceNow® Customer Service Management account, consumer, and product inventory data model. Customer service agents have full visibility into quotes created using Quote Management.
    Opportunity Management
    The ServiceNow® Opportunity Management application provides your sales agents and account executives with product recommendations for customers based on a needs analysis. You can seamlessly convert sales opportunities to quotes when the customer is ready.
    Product Catalog Management
    The Product Catalog Management feature in Sales Customer Relationship Management enables your catalog administrators to create product catalogs with pricing that enable agents to find and add products and services to sales quotes.
    Pricing Management
    The Pricing Management feature in Sales Customer Relationship Management enables your pricing administrators to set pricing for products and services that are used in quotes. Pricing administrators also set the controls that enable your sales agents to adjust pricing for complex product offers in quotes.
    Order Management
    Order and fulfillment agents can use ServiceNow® Order Management to fulfill customer orders created from the Sales Agreement Management application.