Manager Hub release notes
Summarize
Summary of Manager Hub release notes Yokohama
The ServiceNow® Manager Hub application empowers managers with self-service tools and insights to proactively engage their teams, prioritize urgent tasks, and support team success. The Yokohama release brings enhancements that help managers grow as leaders by providing personalized resources and improving visibility into team dynamics and development.
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Key Features
- Manager-Employee Conversation Scheduling: Managers can now schedule conversations with employees directly within Manager Hub, with or without Microsoft Outlook integration, enhancing communication and engagement.
- Skill Proficiency Tracking and Learning Assignment: Using the Skill score analysis panel, managers can monitor employee skill levels, assign targeted learning courses, and track detailed progress through skill progress bars to support effective development.
- Multi-Manager Reporting: Managers can view all direct and indirect reports, improving oversight of team structure, productivity, and engagement. Additional employee details such as tasks awaiting approval, time off, and profiles are also accessible.
Activation and Integration
Manager Hub is available via the ServiceNow Store and requires installation through a request. It integrates with multiple related ServiceNow applications to enhance employee experience and HR processes, including:
- Journey Accelerator for creating employee transition plans.
- Journey Designer for automating cross-functional processes like onboarding.
- Enterprise Employee Experience Pack to manage safe return to office protocols.
- Human Resources Scoped App and Employee Center for direct HR contact and task management.
- Proactive Prompts to encourage timely actions by managers and employees.
- Talent Development and Learning modules to assign courses and support career growth.
- Skills Foundation for deep insights into team skill sets.
Practical Benefits for ServiceNow Customers
With these enhancements, ServiceNow customers can expect improved managerial oversight, streamlined communication, and targeted development initiatives within their teams. Managers gain tools to better understand and nurture employee skills, efficiently schedule interactions, and handle team tasks and approvals, all contributing to greater team productivity and engagement.
The ServiceNow® Manager Hub application increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources. Manager Hub was enhanced and updated in the Yokohama release.
Manager Hub highlights for the Yokohama release
- Enable manager-employee conversation scheduling.
- Track skill proficiency and assign targeted learning for effective development by using the Kill score analysis panel.
- Enable managers to view all direct and indirect reports by using multi-manager reporting to improve team productivity and engagement.
See Manager Hub for more information.
New in the Yokohama release
- Know your team members
- View employee availability and schedule conversations with employees using the Create a conversation panel if you do not have Microsoft Outlook integration enabled or the Schedule a conversation panel if you do.
- View employee cards in Skills Expectations section
- Track skill proficiency, assign targeted learning, and view in-depth skill progress bars to monitor employee development by using the Skill score analysis panel.
- Know your team members
- Enable managers to view all direct and indirect reporting details, daily team stats, and other employee details such as tasks submitted for approval, upcoming time off, and employee profiles.
Activation information
Install Manager Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.