Features and changes by product

Review the new features and changes in this release by product.

New products in Yokohama

The Yokohama release includes new products.

Employee Service Management

• ServiceNow Add-in for Microsoft 365 release notes

Enterprise Architecture

Now Assist for Enterprise Architecture (EA) release notes

Healthcare and Life Sciences

• Care Team Operations for Biomed release notes
• Care Team Operations for Healthcare IT release notes
• Healthcare Operations Core release notes

HR Service Delivery

Intelligent Experiences

Knowledge Graph release notes

IT Operations Management

• Service Observability release notes
• Synthetic monitoring release notes

Now Assist

• AI Control Tower release notes
• Now Assist AI agents release notes

ServiceNow AI Platform capabilities

Retail

Retail Task Management Core release notes

Telecommunications, Media, and Technology

Strategic Portfolio Management for Telecom release notes

Updated features and products

Other products were changed and updated in the Yokohama release. For more information, refer to the release notes topics, which are organized by product area.

• AI Experiences release notes
  AI Experiences has new and updated features in the Yokohama release.
• API release notes
  ServiceNow® APIs let you build custom applications and experiences. APIs were enhanced and updated in the Yokohama release.
• App development and low-code release notes
  The ServiceNow AI Platform® has new and updated automation, as well as and no-code, low-code, and platform developer features in the Yokohama release.
• Next Experience Components release notes
  The ServiceNow® Next Experience Components are the components used to build custom user interfaces. Next Experience Components was enhanced and updated in the Yokohama release.
• Conversational Interfaces release notes
  Conversational Interfaces includes enhancements and changes in the Xanadu release.
• Customer Service Management release notes
  The ServiceNow® Customer Service Management application has new and updated applications and features in the Yokohama release.
• Employee Service Management release notes
  Employee Service Management has new and updated features in the Yokohama release
• Talent Development release notes
  The ServiceNow® Talent Development application enables managers and employees to identify and track career growth and development opportunities. It supports career growth through conversations, talking points, and ongoing development tracking. Talent Development was enhanced and updated in the Yokohama release.
• Enterprise Architecture release notes
  Enterprise Architecture (formerly Application Portfolio Management) has new and updated features in the Yokohama release.
• Operational Sustainability Management release notes
  The ServiceNow® ESG Management application helps you to manage all your environmental, social, and governance (ESG) commitments. ESG Management was enhanced and updated in the Yokohama release.
• Field Service Management release notes
  The ServiceNow® Field Service Management application automates processes, enhances communication, and transforms field service delivery with AI-powered workflows to resolve customer needs efficiently, transparently, and proactively. Field Service Management was enhanced and updated in the Yokohama release.
• Financial Services Operations release notes
  Financial Services Operations has new and updated features in the Yokohama release.
• Governance, Risk, and Compliance release notes
  Governance, Risk, and Compliance new and updated features in the Yokohama release
• Healthcare and Life Sciences release notes
  Healthcare and Life Sciences has new and updated features in the Yokohama release.
• Impact release notes
  ServiceNow® Impact is a customer success product that helps you use the power of the AI Platform for your business transformation. Impact was enhanced and updated in the Yokohama release.
• IT Asset Management release notes
  IT Asset Management has new and updated features in the Yokohama release
• IT Operations Management release notes
  IT Operations Management has new and updated features in the Yokohama release.
• IT Service Management release notes
  IT Service Management has new and updated features in the Yokohama release.
• Manufacturing Commercial Operations release notes
  The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release.
• Mobile Platform release notes
  The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Yokohama release.
• Now Assist and agentic AI release notes
  Now Assist and agentic AI product enhancements and updates in the Yokohama release.
• Operational Technology release notes
  Operational Technology has new and updated features in the Yokohama release.
• Platform Analytics release notes
  Platform Analytics has new and updated features in the Yokohama release.
• Public Sector Digital Services release notes
  The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Yokohama release.
• Retail release notes
  Retail has new and updated features in the Yokohama release.
• Sales Customer Relationship Management release notes
  ServiceNow®Sales Customer Relationship Management Sales Customer Relationship Management is a set of new and updated applications and features in the Yokohama release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales forecasting, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals.
• Security Operations release notes
  Security Operations has new and updated features in the Yokohama release.
• ServiceNow AI Platform administration release notes
  ServiceNow AI Platform® administration product enhancements and updates in the Yokohama release.
• ServiceNow AI Platform capabilities release notes
  ServiceNow AI Platform® capabilities were enhancements and updates in the Yokohama release.
• ServiceNow AI Platform security release notes
  ServiceNow AI Platform® security product enhancements and updates in the Yokohama release.
• ServiceNow AI Platform user interface release notes
  ServiceNow AI Platform® user interface product enhancements and updates in the Yokohama release.
• Source-to-Pay Operations release notes
  Source-to-Pay Operations has new and updated features in the Yokohama release.
• Strategic Portfolio Management release notes
  Strategic Portfolio Management (formerly IT Business Management) has new and updated features in the Yokohama release.
• Telecommunications, Media, and Technology release notes
  ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Yokohama release.