Care Team Operations for Healthcare IT release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow® Care Team Operations for Healthcare IT application contains case types to report and fulfill healthcare IT issues as part of Healthcare Operations. Care Team Operations for Healthcare IT is a new application in the Yokohama release.

    Care Team Operations for Healthcare IT highlights for the Yokohama release

    • Automate healthcare operations by enabling IT support request creation and fulfillment.
    • Create IT support requests from directly within the Care Team Portal.
    • Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently.

    See Care Team Operations for Healthcare IT for more information.

    Important:
    Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Care Team Operations for Healthcare IT features

    Healthcare IT case overview

    Expand healthcare cases to support custom support requests for your organization’s IT department.

    Care Team Portal IT requests

    Request support from your organization’s IT department with pre-configured record producers.

    Healthcare IT cases and incident synchronization
    Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents

    Activation information

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Healthcare Operations Core

    ServiceNow® Healthcare Operations Core provides the foundation to enable hospitals to streamline and automate their operations by integrating with supporting service departments. It provides the Care Team Portal functionality for use with Care Team Operations for Healthcare IT.