Document Services release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Yokohama release.

    Document Services highlights for the Yokohama release

    • Improved PDF generation that includes accessibility support.
    • Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs.

    See Document Services for more information.

    Important:
    Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    UI changes

    Pop-up window
    Added a pop-up window for list and form export with a check box that enables you to export an individual record or a list of records into a PDF format. The PDF includes accessibility support.

    Changed in this release

    PDF generation and accessibility
    Export a collection of records or a single record into a PDF format. New system property was added for better accessibility.
    Workflow migration for Managed Documents
    Improved usability, low code accessibility, and feature parity due to the newly configured workflows.​
    Subflows for Shared drives for Google Drive.
    Added Spoke subflows for Shared drives in Google Drive.
    Summarize button.
    The Summarize button was changed to the Ask Now Assist button.

    Activation information

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate Document Management .

    Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see PDF generation and accessibility.