Service Graph Connector Integration for Claroty CTD release notes

  • Release version: Yokohama
  • Updated April 23, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector Integration for Claroty CTD release notes

    The ServiceNow® Service Graph Connector Integration for Claroty CTD automates importing detected devices and Claroty CTD sites into the Configuration Management Database (CMDB). The Yokohama release introduces enhancements that improve data accuracy, avoid import of unnecessary records, and streamline firmware and entity management for better operational technology (OT) integration.

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    Key Features

    • Class Mappings View: A new Class Mappings menu enables viewing available class mappings and their targeted CMDB classes, enhancing transparency and configuration control.
    • Filter Empty Rack Slots: The import process now excludes empty rack slots to prevent blank entries in the CMDB, ensuring cleaner data.
    • Firmware Version Tracking: Firmware versions of devices are captured using the Firmware Installation [cmdbfirmwareinstall] table, improving device lifecycle and compliance tracking.
    • Improved OT Entity Updates: Introduction of the irecriterionattribute on the OT Entity [cmdbotentity] table helps prevent update issues related to OT entities, increasing data integrity.
    • Serial Number Cleanup: An automatic fix script cleans serial number records in the Source [sysobjectsource] table to avoid null pointer exceptions when serial numbers and MAC addresses are identical. This script runs during plugin upgrade.

    Activation and Compatibility

    The integration is available via the ServiceNow Store and can be requested for installation. It supports Claroty CTD version 5.1. Customers can consult the ServiceNow Store for version history and cumulative release notes.

    Related Applications

    • CMDB CI Class Models Store App: Supports importing OT classes alongside CMDB configuration item classes.
    • Operational Technology Manager: Provides integration with Claroty CTD to import devices and sites, including sensors and network intrusion detection system (NIDS) appliances, enhancing OT asset visibility and management.

    The ServiceNow® Service Graph Connector Integration for Claroty CTD application automates the import of detected devices and Claroty CTD sites. Service Graph Connector Integration for Claroty CTD was enhanced and updated in the Yokohama release.

    Service Graph Connector Integration for Claroty CTD highlights for the Yokohama release

    • View the class mappings available for the Service Graph Connector using the new Class Mappings menu
    • Filter out empty rack slots to help avoid importing blank rack slots into the ServiceNow. Configuration Management Database (CMDB).
    • Use the Firmware Installation [cmdb_firmware_install] table to capture the firmware version.
    • Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity [cmdb_ot_entity] table.
    • Clean the serial record entries from the Source [sys_object_source] table using a fix script.

    See Service Graph Connector Integration for Claroty CTD for more information.

    Important:
    Service Graph Connector Integration for Claroty CTD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Yokohama release

    View the class mappings available for the Service Graph Connector
    Use the Claroty CTD SGC Class Mappings table to view the available class mappings and targeted CMDB classes.
    Avoid importing empty rack slots
    During import, empty rack slots are removed to avoid importing them into the CMDB.
    Capture firmware version of devices
    Use the Firmware Installation [cmdb_firmware_install] table to capture the firmware version of your Service Graph Connector Integration for Claroty CTD devices.
    Use the ire_criterion_attribute in the OT Entity [cmdb_ot_entity] table
    The ire_criterion_attribute acts as a criterion attribute for an OT entity-related entry and helps avoid entity update issues.
    Clean up serial number data
    Clean up the serial number [cmdb_serial_number] records imported into the Source [sys_object_source] table from the Service Graph Connector Integration for Claroty CTD with a fixed script. This script establishes that a null pointer exception doesn't occur when the serial number and MAC address are the same. The script runs automatically when the plugin is upgraded.

    Activation information

    Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    Note:
    Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application.

    Related ServiceNow applications and features

    CMDB CI Class Models store app
    Operational Technology classes are imported with the Configuration Management Database (CMDB) configuration item (CI) classes.
    Operational Technology Manager
    Integrate Claroty CTD with the ServiceNow® Operational Technology Manager application to import detected devices and Claroty CTD sites, including sensors and NIDS appliances.