Document Intelligence release notes
Summarize
Summary of Document Intelligence Release Notes
The ServiceNow® Document Intelligence application, an AI solution, has been updated in the Yokohama release, enhancing its ability to categorize and extract information from documents efficiently. Key updates include new AI model providers and improved functionalities for document processing.
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Key Features
- Document and Visual Insights AI Agent: Enhanced to autonomously analyze and extract data from documents and images.
- AI Model Providers: New options include Google Gemini and Anthropic Claude on AWS, alongside existing models like Now LLM Service and Azure OpenAI.
- Now Assist Integration: Utilize Now Assist to quickly extract text and tables, and answer predefined questions using generative AI.
Key Outcomes
Customers can speed up document processing workflows, saving time and improving productivity by quickly finding necessary information within documents. The application is also available for installation via the ServiceNow Store, requiring activation through a request.
Important Notes
Document Intelligence is dependent on specific plugins and UI components to function properly. It can be effectively used across various ServiceNow applications, including Accounts Payable, Customer Service Management, Financial Services Operations, and Automation Center to enhance automation and data extraction capabilities.
The ServiceNow® Document Intelligence application is an artificial intelligence (AI) solution that quickly and accurately categorizes and extracts information from documents. Document Intelligence was enhanced and updated in the Yokohama release.
Document Intelligence highlights for the Yokohama release
- Summarize content in document and image attachments with the document and visual insights AI agent.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images.
- Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist.
- Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist.
See Document Intelligence for more information.
New in the Yokohama release
- Yokohama Patch 6
- New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- Yokohama Patch 3
- Document and visual insights AI agent
- Use an AI agent to help process tasks that analyze and extract data from documents and images.
- Early Availability
- Now Assist in Document Intelligence
- Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI.
Changed in this release
- Yokohama Patch 6
- Document and visual insights AI agent enhancements
- Generate a summary of document and image attachments with the document and visual insights AI agent.
Activation information
Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.