Service Level Management release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow® Service Level Management application helps to gather service requirements, monitor, and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Yokohama release.

    Service Level Management highlights for the Yokohama release

    Use Workflow Studio to build and automate the workflows for Service Level Management.

    See for more information.

    Removed in this release

    Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see .

    Activation information

    Service Level Management is a ServiceNow AI Platform feature that is active by default.