Accessibility information for all Yokohama features and products

  • Release version: Yokohama
  • Updated June 10, 2026
  • 11 minutes to read

    • Cumulative release notes summary on accessibility information for Yokohama features and products. Some products have specific accessibility information or exceptions.

    Important:

    To find documentation about accessibility features in ServiceNow products, see Product documentation for accessibility.

    To view accessibility conformance reports (ACRs) for currently supported releases, see Accessibility conformance reports.

    Application or feature Details
    AI Control Tower

    The AI Control Tower application supports all the platform accessibility features.

    Audit Management
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace.
    Business Continuity Management

    Various accessibility issues in the Crisis map application have been resolved with the implementation of the Geomap [sn_geo_map] component, which has replaced the FAM Map [sn-fam-map] component.

    Cloud Account Management

    Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%.

    Collaborative Work Management
    Accessibility improvements

    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.

    Reflow

    The CWM Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.

    See Reflow for Configurable Workspace for details.

    Compliance Case Management
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
    Configuration Management Database (CMDB)
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.
    Reflow

    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to the monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for the details.

    Document Services

    Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see PDF generation and accessibility.

    Enterprise Asset Management
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
    Flows, subflows, and actions in Workflow Studio
    ARIA label improvements
    Added and updated ARIA labels to support screen readers.
    Keyboard navigation improvements
    Improved keyboard navigation with working with actions, flows, and subflows in Workflow Studio.
    Reflow improvements of canvas headers and footers

    Added support for the reflow of canvas headers and footer content in Workflow Studio actions, flows, and subflows. These components can be zoomed up to 400% through your browser settings without loss of content or functionality.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations.

    Hardware Asset Management
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
    ITOM AIOps
    Support for reflow
    The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels.
    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
    Knowledge Management

    Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See Accessibility checker in the toolbar for more information.

    Mobile Platform
    The following accessibility updates are available in Mobile Card Builder:
    • Updated alternative text on key images to better support users who rely on screen readers.
    • Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT).
    • Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT.
    Next Experience
    Customize Next Experience keyboard shortcuts
    Create your own keyboard shortcuts for frequently used actions.
    Next Experience keyboard shortcuts
    Keyboard shortcuts categorized: Keyboard shortcuts for each page are now organized into categories: Page Action, Page Navigation, Global Navigation, and General.
    New keyboard shortcuts: Two new Next Experience keyboard shortcuts are available, one shortcut to open and close the Now Assist panel and another to enable voice input for Now Assist.
    Accessibility improvements for keyboard interactions: Use the right and left arrow keys to expand and collapse rows.
    Configure Next Experience accessibility preferences
    Voice input for Now Assist

    A new user preference activates voice-to-text input in the Now Assist panel. With this feature, you can use your voice to access Now Assist skills in the Now Assist panel in any supported language.

    This preference appears only if your system administrator has enabled the voice input for the Now Assist feature for your instance. For more information, see Enable voice input for the Now Assist panel.

    Once your system administrator has enabled voice input for your instance, the "Enable voice input for the Now Assist panel" user preference is displayed.

    Next Experience Components

    For Next Experience Components accessibility conformance, refer to the ServiceNow Horizon site Components section.

    Now Assist
    Voice Input for Now Assist
    Administrators can enable an optional voice input setting for the Now Assist panel in the Now Assist Admin console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see Enable voice input for Now Assist panel.
    Once enabled, the Enable voice input for the Now Assist panel option are available in individual user accessibility preferences. See Configure Next Experience accessibility preferences for more information.
    Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents.
    Now Assist AI agents
    Voice Input for Now Assist AI agents
    Administrators can enable an optional voice input setting for the Now Assist panel in the Now Assist Admin console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see Enable voice input for Now Assist panel.
    Once enabled, the Enable voice input for the Now Assist panel option is available in individual user accessibility preferences. See Configure Next Experience accessibility preferences for more information.
    Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents.
    Now Assist Skill Kit

    Admins can enable an optional Voice Input setting for the Now Assist panel that enables users to interact with the panel using their voice or in voice assist mode.

    Platform Analytics experience

    Dashboard overview and Filter components now support Reflow at 400% zoom.

    RPA Hub
    Accessibility improvements
    Accessibility improvements were completed to support WCAG 2.1 Level AA conformance.
    Service Catalog

    Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a catalog item in Service Catalog. See Accessibility checker in the toolbar for more information.

    Smart Assessment Engine
    Accessibility improvements
    Accessibility improvements were done to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Software Asset Management
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
    Theme Builder
    Adjust the Unified Navigation component to meet accessibility standards
    The Accessibility Inspector, which detects and guides you through fixing contrast issues in your theme, now includes accessibility errors for the Unified Navigation component and subcomponents.
    Usage Insights
    Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects:
    • Voiceover for navigation paths
    • Color patterns for time series and pie visualizations
    • Data table for time series and pie visualizations
    Workforce Optimization for Customer Service CSM

    Screen reader support has been extended to ARIA labels for buttons in CSM Workforce Optimization for Customer Service. The support provides users who rely on assistive technology with an explanation of button actions, such as the toggle button.

    Workspace
    Screen Summarization
    Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.

    Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.