ITOM Cloud Accelerate release notes
Summarize
Summary of ITOM Cloud Accelerate release notes
The ServiceNow® ITOM Cloud Accelerate application streamlines the provisioning and management of cloud and on-premises virtual infrastructure through workflows that leverage ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. The Yokohama release introduces significant enhancements, including new applications and improved integrations to increase efficiency and governance across multiple cloud platforms.
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Key Features
- Cloud Workspace and Cloud Account Management: The new Cloud Workspace application includes Cloud Account Management, which automates cloud account creation, enhances transparency, and integrates policy-based governance and certification processes. This unified experience is part of the Cloud Governance Suite and supports multiple cloud platforms.
- Cloud Services Catalog: Performance improvements have been made to the predefined catalog items in the Cloud Services Catalog (CSC) Content Pack to optimize service delivery.
- Integrations and Connectors: Support for AWS account and Azure subscription requests is now available via direct API integrations or through Terraform and GitHub integrations. The Terraform Connector has been renamed Cloud Services Catalog Terraform Connector, improving clarity and alignment.
- Deprecations: The Google Cloud Connector for Cloud Provisioning and Governance has been removed, and users are advised to transition to the Cloud Services Catalog Terraform Connector. Support for Cloud Migration Assessment has also been discontinued.
Activation and Procurement
ITOM Cloud Accelerate is available as an application on the ServiceNow Store. Customers should contact their ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. Additional details can be found under the Cloud Provisioning and Governance application request process.
Related Applications and Integrations
- Cloud Configuration Governance: Provides ready-to-use policies for checking cloud resource configurations and identifying violations.
- Cloud Action Library: Offers prebuilt actions and subflows to interact with organizational cloud resources.
- Third-party Integrations: ITOM Cloud Accelerate extends capabilities through integrations with Amazon Web Services, Microsoft Azure, VMware, Google Cloud Platform, and Ansible for configuration management and automated deployment of catalog items.
Practical Benefits for ServiceNow Customers
This release empowers ServiceNow customers to automate and govern cloud account management effectively, improve transparency in cloud resource provisioning, and enforce policy compliance across cloud environments. The improved catalog performance and enhanced integrations with popular automation tools enable more efficient workflows and better control over hybrid cloud infrastructures. Customers should plan for the deprecation of legacy connectors by adopting the new Terraform-based integrations to maintain seamless operations.
The ServiceNow® ITOM Cloud Accelerate application provides workflows to govern the provisioning and management of your cloud and on-premises virtual infrastructure. It leverages ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. ITOM Cloud Accelerate was enhanced and updated in the Yokohama release.
ITOM Cloud Accelerate highlights for the Yokohama release
- The new Cloud Workspace application has includes a new feature called Cloud Account Management, which automates account creation, improves transparency, and integrates policy-based governance and certification processes, enhancing efficiency and control across multiple cloud platforms.
- Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations.
Performance enhancements for the predefined catalog items in CSC Content Pack.
See Cloud Governance for more information.
New in the Yokohama release
- Cloud Account Management
- Cloud Account Management is the first feature from ITOM Cloud Accelerate in the Cloud Workspace application that brings together ServiceNow cloud solutions in a unified experience as part of the Cloud Governance Suite.
Changed in this release
- Cloud Services Catalog Terraform Connector
- Cloud Provisioning and Governance: Terraform Connector has been renamed Cloud Services Catalog Terraform Connector
Deprecations
- Support for Cloud Provisioning and Governance: Google Cloud Connector has been removed. If you are on a legacy release, you cannot continue to use the Google Cloud Connector but you can use the Cloud Services Catalog Terraform Connector.
- Support for Cloud Migration Assessment has been removed.
Activation information
The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, which is available on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.