Retail Core release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The ServiceNow® Retail Core application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues quickly with self-service, and freeing up time to better serve customers. Retail Core was enhanced and updated in the Yokohama release.

    Retail Core highlights for the Yokohama release

    Use the Retail Portal for an optimized and streamlined portal experience within your retail organization.

    See Retail for more information.

    Important:
    Retail Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Yokohama release

    Retail portal
    Use the new Retail Portal experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations.

    Activation information

    Install Retail Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    The ServiceNow® Customer Service Management (CSM) application provides the foundation for the Retail Core application. You can leverage the functionality of the ServiceNow® Customer Service Management (CSM) application to provide support to customers as well as retail sites, and customize it to benefit your retail organization most effectively.
    Field Service Management
    The ServiceNow® Field Service Management application aligns with Retail Core by providing some capabilities, such as work orders, for use within each specific retail location that uses the Retail Core application, enabling greater flexibility with how to leverage the support request use cases of your retail organization. For field service use cases that involve dispatching and technicians, leverage Field Service Management.
    Retail Task Management
    The ServiceNow® Retail Task Management Core application optimizes the planning, organizing, and assigning of tasks to staff in your retail environment.