Yokohama Patch 7 Hotfix 6

  • Release version: Yokohama
  • Updated December 5, 2025
  • 1 minute to read

    • The Yokohama Patch 7 Hotfix 6 release contains fixes to these problems.

    Build information:
    Build date: 12-01-2025_2305
    Build tag: glide-yokohama-12-18-2024__patch7-hotfix6-11-30-2025
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Authentication

    PRB1947882

    		 After upgrading within Yokohama, the email MFA option is missing and only Authenticator App (TOTP) is shown After upgrading, users are no longer able to see the email multi-factor authentication option during login. Only the Authenticator App (TOTP) is displayed, even after selecting 'Try another way to verify.'
    1. Make sure both email and the Authenticator App (TOTP) are configured.
    2. Log in.
    3. Notice that only TOTP appears as a multi-factor authentication option.
    4. Select Try another way to verify.

    Observe that only TOTP appears. The email option is still missing.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.