Now Assist for Configuration Management Database (CMDB) release notes
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Summary of Now Assist for Configuration Management Database (CMDB) Yokohama Release Notes
The Now Assist for CMDB application enhances configuration management by providing comprehensive summaries of configuration items (CIs) and streamlining the remediation of duplicate CIs. The Yokohama release introduces key enhancements that improve usability, automation, and accuracy within the CMDB environment.
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Key Features
- Comprehensive CI Summaries: Users can quickly access concise summaries of key CI data including discovery details, class information, associated business services, security vulnerabilities, and related records such as incidents, alerts, problems, and change requests directly from CI forms, workspaces, or lists.
- Manage Duplicate CIs Skill: This skill identifies duplicate CIs, creates remediation tasks, and assigns them to the appropriate groups. It provides guided step-by-step remediation with the ability to preview deduplication template results before applying changes.
- Automatic Activation of Skills and Workflows: Starting with Yokohama Patch 11, certain Now Assist skills, agents, and agentic workflows are enabled by default for new installations and previously unconfigured components during upgrade. This ensures immediate access to key AI capabilities without manual configuration.
- Improved CI Correctness Scores: Updates to correctness scoring enhance the accuracy of the CMDB Health Dashboard, providing better insights into CI data quality.
- Access Control Configuration: Administrators can configure access control lists (ACLs) for AI agents and agentic workflows via AI Agent Studio, controlling who can trigger these AI features and defining their user behavior and visibility.
Key Outcomes
- Faster CI Analysis and Remediation: With direct CI summaries and guided duplicate management, IT teams can resolve CMDB data issues more efficiently, reducing manual effort and errors.
- Enhanced AI Integration: Automatic activation of AI skills and workflows accelerates adoption and productivity, while ACL settings ensure secure, role-appropriate access.
- Improved Data Quality Visibility: More accurate correctness scores help organizations monitor and maintain CMDB health, supporting better decision-making.
- Simplified Deployment: Now Assist for CMDB is available via the ServiceNow Store, with streamlined installation and upgrade paths supporting both new and existing customers.
Additional Information
This release aligns with other ServiceNow capabilities such as Service Graph Connectors for data integration, and broader Now Assist tools that enhance AI-driven productivity and self-service across IT workflows. The Now Assist Admin console and conversational Now Assist panel further support configuration, monitoring, and efficient information retrieval within the Service Operations Workspace.
The ServiceNow® Now Assist for CMDB application displays comprehensive summaries for configuration items (CIs) and accelerates the process of remediating duplicate CIs. Now Assist for CMDB was enhanced and updated in the Yokohama release.
Now Assist for CMDB highlights for the Yokohama release
Yokohama Patch 11
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
Previous Patch releases
- Select Summarize on a CI form, in the workspace, or from any list to view a concise summary of key CI data directly on the form: discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests.
- The 'Manage duplicate CIs' skill identifies duplicate CIs, populates remediation tasks, and then assigns the tasks to the appropriate group. You follow step-by-step guidance and can preview remediation results before selecting a template. The updated CI correctness scores enable the CMDB Health Dashboard to display accurate information.
See Now Assist for Configuration Management Database (CMDB) for more information.
Important:
Now Assist for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Now Assist for CMDB release
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Preview deduplication template results
- While you're working in the manage duplicate CIs skill, select Review existing templates to help you to decide which deduplication template to apply. Now Assist generates a summary of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Activation information
Install Now Assist for CMDB by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.