Supplier Lifecycle Operations release notes
The ServiceNow® Supplier Lifecycle Operations application enables you to quickly onboard and collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle. Supplier Lifecycle Operations was enhanced and updated in the Australia release.
Supplier Lifecycle Operations highlights for the Australia release
- The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Australia release. For more information, see Install Supplier Operations.
- The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management.
- Enable supplier managers and admins to create and manage smart assessments in bulk for internal and external users.
- Enhance email interactions for supplier managers by creating a centralized email view displaying all emails within the Source-to-Pay workspace at case, task, and supplier levels.
- Improved action plans with Gantt chart visualizations, email notifications, messaging, and activity streams.
- Automate the monitoring and follow-up of the expiring supplier documents. As documents approach expiration, supplier tasks are automatically generated in the supplier portal or workspace, requesting the document owner to submit updated documentation. After document expiry also, automatic tasks are created in place of follow-ups via email reminders and supplier cases.
- Enable supplier contacts to upload documents from the portal even if the supplier document configuration isn’t done.Remarque :This facility is already enabled for supplier managers in the previous releases. They can upload documents from the workspace even if the supplier document configuration isn’t done.
See Supplier Lifecycle Operations for more information.
- Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
- The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management.
New in the Australia release
- Smart Assessments
- Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application.
- Emails view for supplier managers in the Source-to-Pay Workspace
- Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected and incomplete email errors are handled.
Email-summarization is available from the workspace for tasks and cases only.
Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.
Internal stakeholders receive the emails and they can perform the assigned tasks directly via email without logging in to the Source-to-Pay Workspace.
Activation information
Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.