Employee Center release notes
The ServiceNow® Employee Center application is a standard multi-department, dynamic employee portal for unified service delivery. Employee Center was enhanced and updated in the Australia release.
Employee Center highlights for the Australia release
- Add editable, tab-specific filters to the Enhanced Requests Experience functionality on the Employee Center portal to make searching and managing requests more streamlined.
- Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News & Events AI Agent in the Now Assist for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company.
- Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams.
- Add granular admin roles to create an Employee profile.
- Simplify how employees move through by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.
- Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies.
See Employee Center for more information.
Important information for upgrading Employee Center to Australia
Strengthen your instance security and maintain backward compatibility through enhanced protections for read‑only fields across the ServiceNow AI Platform®. These back-end changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". If you have custom client scripts that modify read‑only fields on the ServiceNow AI Platform® using g_form.setValue() or g_form.clearValue(), see the Remediation for strict read-only fields preventing client side updates [KB2718122] article in the Now Support Knowledge Base. This article provides additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
New in the Australia release
- Simplified Navigation
- Simplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.
- Manage approvals with Now Assist Approval Assistance AI agent
- Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers.
- Configure widget heading levels for accessibility
- Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies.
- Enhanced Requests Experience
- Improve the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes.
- Moveworks for Employee Center
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Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro.
- Quick start tests for Employee Center
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After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.
Activation information
Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users.