AI Control Tower release notes
The ServiceNow® AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. AI Control Tower was enhanced and updated in the Australia release.
AI Control Tower highlights for the Australia release
- AI assets—including AI models, AI systems, prompts, datasets, and MCP servers can be categorized as either managed or unmanaged.
- AI connections are introduced in AI Control Tower using Service Graph Connectors (SGC).
- The AI model providers supported by ServiceNow contains providers such as Now LLM Service, AWS Claude, Now LLM-LTS model etc.
- The AI model providers configured by your organization contains providers such as Perplexity, IBM Watson etc.
- AI Gateway offers Global MCP clients, which once created can be used across all MCP severs.
- A Gateway offers MCP Catalog to choose while adding MCP servers into AI Control Tower.
See AI Control Tower for more information.
Important information for upgrading to Australia
Not applicable.
New in the Australia release
- AI connections are created using AI Service Graph Connectors. AI connections are combination of hyperscalars, AI apps, and agentic AI frameworks.
- Managed assets benefit from AI Control Tower features such as governance, lifecycle management, value assessment, risk classification, security, and privacy. Unmanaged assets, on the other hand, do not have access to these AI Control Tower capabilities.
- AI Gateway offers MCP Global Clients, which can be used across all servers.
Changed in this release
- New experience
- Not applicable
Removed in this release
-
Non-SGC way (legacy way) to make connection will be deprecated and New button on the Non-SGC connection display table will be removed to block users from creating new connections by the legacy way in March GA and decommissioned by May release.
Deprecated features
- Non-SGC way (legacy way) to make connection will be deprecated and New button on the Non-SGC connection display table will be removed to block users from creating new connections by the legacy way in March GA and decommissioned by May release.
Activation information
Install AI Control Tower by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
-
The following plugins are new in Australia:
com.sn_ai_disc and sn_sgc_central: Enables the AI connections page in the AI Control Tower configuration and Enables Service Graph Connector feature in AI connections page.
Additional requirements
Not applicable.
Browser requirements
The AI Control Tower application supports all the browsers.
Accessibility information
The AI Control Tower application supports all the platform accessibility features.
Localization information
The AI Control Tower application is localized.