Authentication release notes
The ServiceNow® Authentication application supports many authentication mechanisms that enable you to validate the identity of users. Authentication was enhanced and updated in the Australia release.
Authentication highlights for the Australia release
- Enable caller access to AI voice agents by configuring the required identification and authentication factors.
- Secure the web embeddables feature for authenticating the ServiceNow®'s web components that are used in third-party portals.
- Use the granular roles to complete administrative configuration tasks for Authentication without requiring the full admin role.
- Use the enhanced Auth Scope for your Inbound Integrations.
See Authentication for more information.
New in the Australia release
- Authentication factors for AI voice service
- Enable caller access to AI voice agents by configuring the required identification and authentication factors.
- Web embeddables
- Secure the web embeddables feature for authenticating the ServiceNow®'s web components that are used in third-party portals.
- The granular admin role enables developers and administrators to complete administrative configuration tasks for Authentication without requiring the full admin role.
Changed in this release
- OAuth enhancements
- Following are the OAuth enhancements:
- Use Opaque or JWT token option for your inbound integration endpoints.
- Use the Allow access only to APIs in selected scope option to enable access to the APIs that are explicitly listed in the selected scopes for your inbound integrations.
- Use the OAuth Entity Resource tab for outbound integrations to configure resource parameters so they flow into the OAuth token request and are reflected in the token from your OAuth provider.
Deprecated features
- Due to the launch of new simplified inbound integration configuration in Machine
Identity Console, the following inbound integrations configurations in the Application
registry page are deprecated:
- OAuth API endpoint for external clients
- OAuth JWT API endpoint for external clients
- OIDC provider to verify ID tokens
- The (glide.login.no_blank_password) property is deprecated, since the property is no longer used and changing this property value doesn't effect login behavior.
Activation information
Authentication is a ServiceNow AI Platform product that is active by default.
Accessibility information
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.