Dispute Rules Content Pack for Mastercard release notes
The ServiceNow® Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute-related information under various dispute categories according to Mastercard guidelines. Dispute Rules Content Pack for Mastercard was enhanced and updated in the Australia release.
Dispute Rules Content Pack for Mastercard highlights for the Australia release
- Ensure that dispute cases are compliant with Mastercard core rules through refined chargeback eligibility rules.
- Streamline dispute intake process through an updated questionnaire.
See Dispute Rules Content Pack for Mastercard for more information.
Changed in this release
- Dispute Rules Content Pack for Mastercard chargeback eligibility rules updates
- Determine the eligibility of a selected transaction for chargeback through chargeback eligibility rules transformed into technical formulas.
- Dispute Rules Content Pack for Mastercard intake questionnaire updates
- Benefit from the dispute questionnaire provided through Dispute Rules Content Pack for Mastercard with some modified questions and added hard stop alerts.
Activation information
Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed.