Enterprise Asset Management release notes
The ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets, which enables you to maintain and maximize the life of your assets while minimizing any costly downtimes. Enterprise Asset Management was enhanced and updated in the Australia release.
Enterprise Asset Management highlights for the Australia release
- Streamline complex maintenance activities across assets, asset groups, or locations with unified work order plans.
- Streamline inventory asset management with the expanded and efficient inventory auditing process.
See Enterprise Asset Management for more information.
Important :
The following applications are available in the ServiceNow Store:
- Enterprise Asset Management
- Enterprise Asset Management for Healthcare
- Enterprise Asset Management for Facilities
- Operational Technology (OT) Asset Management
- Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
- Enterprise Asset Management for Providers
- Expanded Model and Asset Classes
New in the Australia release
- Define, schedule, and track complex asset-centric work tasks through work order plans
- Manage complex asset-centric work tasks with unified work order plans that can be applied across assets, asset groups, or locations. The work order plans offer the following benefits:
- Save work order plans as reusable templates for use across assets.
- Organize sequential operations—shutdowns, safety inspections, calibrations, asset conditions, and restarts—using the structured playbook.
- Assign, schedule, and track work order tasks for technicians within the playbook.
- Enable technicians to receive assigned work order tasks and update task status through the ServiceNow Mobile Agent application.
- Manage multimedia production equipment models and assets
- Create, track, and manage multimedia production equipment models and assets in the Enterprise Asset Workspace. Get a comprehensive view of these models and assets so that you can manage them effectively throughout their life cycles.
- Replace broad admin checks with granular admin roles and ACL updates
- Manage admin access precisely with granular admin roles. Instead of giving full admin privileges to the users, you can assign specific roles based on the tasks they perform.
- Enhanced and unified hardware asset inventory auditing experience
- Streamline and improve your inventory auditing experience with the enhanced and unified hardware asset inventory process:
- Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces.
- Include consumable assets in the inventory audit to avoid asset shrinkage and ensure that inventory data remains accurate.
- The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets.
- When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation.
- Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records.
UI changes
- Work order plan reports in the Work management view
- The Work management view of the Enterprise Asset Workspace includes work order plan status and task reports.
- Work order plan tabs in the Work management view
- The Work management view of the Enterprise Asset Workspace includes two new tabs:
- Work order plans- View existing work order plans and create plans
- Work order plan templates- Access available templates and create reusable templates
- Affected assets tab in work orders and work order tasks
- The Affected assets tab provides a comprehensive view of all assets associated with a work order. When a work order includes an asset group, the tab lists every asset belonging to that group.
Changed in this release
- Multiple assets and asset groups in a work order
- A work order and work order task can now be created for asset groups in addition to individual assets. Additionally, the sn_eam.enterprise_asset_manager role can add more assets to tasks while they're in the draft stage. When technicians start the task, they can take action on all included assets. The Deploy Asset, Swap Asset, and Remove Asset actions within work order tasks support multiple assets and asset groups.
- Shutdown and Startup work types
- The Shutdown and Startup work types available in the work order tasks enable you to manage asset shutdown and restart tasks.
- Multiple calibration playbooks
- When a calibration work order is created for multiple assets or an asset group, the system generates a separate calibration playbook for each asset in the Affected assets list.
- Multiple condition lines
- When an asset condition work order is created for multiple assets or an asset group, the system generates a separate condition line for each asset in the Affected assets list. All condition lines must be evaluated before the work order can be completed.
Activation information
Install the following applications by requesting them from the ServiceNow Store:
- Enterprise Asset Management
- Enterprise Asset Management for Healthcare
- Enterprise Asset Management for Facilities
- OT Asset Management
- Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
- Enterprise Asset Management for Providers
- Expanded Model and Asset Classes