Operational Sustainability Management (formerly Environmental, Social, and Governance Management) release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • The Operational Sustainability Management application (formerly known as Environmental, Social, and Governance Management) manages sustainability-related data, metrics, and reporting requirements. All existing functionality, features, and user roles remain unchanged. Operational Sustainability Management was enhanced and updated in the Australia release.

    Operational Sustainability Management highlights for the Australia release

    • Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application.
    • Configure thresholds with multiple levels, ranges, and automated actions that trigger when breaches occur.
    • Automatically extract units from invoices and update metric data with accurate unit values.

    See Operational Sustainability Management (formerly Environmental, Social, and Governance) for more information.

    Important :
    Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Integrating Operational Sustainability Management with Socialsuite
    After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards.
    Create a threshold for a metric
    After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. Duplicate and modify existing thresholds to streamline creation. When thresholds are breached, automated actions trigger immediately.

    Plugin information

    Renamed or changed plugins

    The following plugins were renamed in Australia:

    • Environmental, Social, and Governance Management (com.sn_esg): Renamed Operational Sustainability Management (com.sn_esg)
    • ESG integration with Concur (com.sn_esg_concur): Renamed Operational Sustainability Integration with Concur (com.sn_esg_concur)
    • ESG integration with DEX (com.sn_esg_dex_intg): Renamed Operational Sustainability Integration with DEX (com.sn_esg_dex_intg)
    • ESG Regenerative finance (com.sn_esg_refi): Renamed Regenerative Finance for Operational Sustainability (com.sn_esg_refi)
    • ESG Risk Management (com.sn_esg_risk_mgmt): Renamed Operational Sustainability Risk Management (com.sn_esg_risk_mgmt)
    • Materiality Assessment (com.sn_osm_ma): Renamed Operational Sustainability Integration with Socialsuite (com.sn_osm_ma)
    • Now Assist for Environmental, Social, and Governance (ESG) (com.sn_esg_gen_ai): Renamed Now Assist for Operational Sustainability (com.sn_esg_gen_ai)
    • Urjanet ESG integration (com.sn_esg_urjanet): Renamed Operational Sustainability Integration with Urjanet (com.sn_esg_urjanet)
    • Watershed integration for ESG (com.sn_esg_watershed): Renamed Operational Sustainability Integration with Watershed (com.sn_esg_watershed)
    • Workday ESG integration (com.sn_esg_workday): Renamed Operational Sustainability Integration with Workday (com.sn_esg_workday)

    Activation information

    Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.