Impact release notes
ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release.
Impact highlights for the Australia release
- Streamline the Impact Store Application configuration with the updated Impact guided setup.
- Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience.
- Provide access to partners with the impact_partner_role.
- View true applications capabilities organized by product lines.
See Impact for more information.
Important information for upgrading Impact to Australia
The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configure the Impact Store Application.
New in the Australia release
- Now Assist for Platform Health
- Help customers proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience.
- New Accelerators in the Australia Release
- Jumpstart your Impact Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub by using technical Accelerators.
- Roles installed with Impact
- Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.
- Manage Capabilities Maps for the Impact Store Application
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The Capabilities Map homepage now shows true application capabilities organized by product line.
UI changes
- Capabilities maps
- Recommended capabilities has been renamed Squad-prioritized capabilities.
Changed in this release
- Use Guided Setup for Impact Store Application configuration
- The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see Configure the Impact Store Application.
Activation information
- Impact
- For information on package entitlement and features activation, see Impact packages.
Plugin information
- Plugins planned for deprecation
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The following plugins are planned for deprecation in a future release.
Impact Health (com.sn_impact_health ): Planned for deprecation in a future release. For this functionality, install the Now Assist for Platform Health Scan Engine application.