Manufacturing Commercial Operations release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • The ServiceNow® Manufacturing Commercial Operations enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality management. Manufacturing Commercial Operations is a new application in the Australia release.

    Manufacturing Commercial Operations highlights for the Australia release

    • The product non-conformance management is an AI-powered unified portal that enables from submission to resolution with quality inputs, duplicate detection, and faster actions.
    • The product non-conformance submission is an AI playbook portal that enables in refinement, prediction, extraction, duplicate detection, and pre-submission corrections.
    • The product non-conformance resolution is an AI playbook resolution that enables context-aware recommendations, early corrections, reduced manual analysis.
    • The data model for the recall management Agentic AI workflow.

    See Manufacturing Commercial Operations for more information.

    Important :
    Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    It’s a unified, AI-assisted life-cycle management from submission to resolution, helping teams capture quality inputs, identify duplicates early, take faster informed actions, and maintain control throughout.
    Dealers can submit product non-conformance issues through the dealer portal.
    It’s a playbook-driven resolution workflow that provides context-aware recommendations based on historical data. AI guidance identifies correction actions early, reducing manual analysis and enabling focus on validation, execution, and closure.
    Recall management data model for parts availability and parts groups enable OEMs to manage complex product recalls by structuring parts, assets, and customer data for identification, grouping, tracking, and allocation across recall phases.

    Activation information

    Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Browser requirements

    ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Related ServiceNow applications and features

    Order management.
    Optimize the lead-to-cash cycle with Order Management for Manufacturing Commercial Operations.
    The following applications are supported for Manufacturing Commercial Operations:
    • Product Catalog Management enables you to create and manage product catalogs for commercial and technical product offerings.
    • Order management enables you to capture and fulfill product and service orders to create a seamless ordering experience for your customers.
    • Pricing Management enables you to set the pricing for your products.
    Customer Service Management
    The Customer Service Management enables you to provide the service and support that your external customers need.
    Field Service Management
    The ServiceNow Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations.
    Service Exchange
    ServiceNow® Service Exchange connects multiple ServiceNow instances to provide seamless support and service experiences across the ecosystem, from enterprise customers to suppliers and system integrators. Service Exchange provides a frictionless experience that makes it easy to collaborate and process requests while giving users the convenience of working in their own ServiceNow instance
    Strategic Portfolio Management
    Align work with strategy to deliver products and services in a way that supports your business goals and priorities. The ServiceNow Strategic Portfolio Management (SPM) application enables you to use digital transformation to drive customer value.