Configure high touchpoints finding definition on nodes

Configure a high touchpoints (Node) finding definition to view a pattern where a group of records in a step gets updated more often compared to another group to progress to any next step.

시작하기 전에

Role required: sn_process_mining_analyst, sn_process_mining_power_user, or sn_process_mining_admin

High touchpoints on nodes displays a group of records in a step that has, on an average, more updates than another group. This points to the high-effort steps demonstrated by some records while others required fewer updates.

주:

High touchpoints (Node) can be configured for a project only if it has been configured for the process table on which the project is based. For information on configuring touchpoints for a table, see Configure impact metrics.

프로시저

1. Navigate to Improvement opportunity definition page.
   For information about the Improvement opportunity definition page, see Set improvement opportunities.
2. Select Create on the High touchpoints (Node) card.
   For a particular type of automated finding, you can create a maximum of two automated findings.
3. Provide details in the Define section.

   표 1. Project Definition form

   Field	Description
   Name	Specify a name for your automated finding definition.
   Pattern type	This field is auto-populated. The automated finding definition that you chose to create is displayed here. You can change it if necessary.
   Field to detect the pattern on	Select any field from the table on which you want to detect this pattern. The entire finding definition works on this field.
   Category	Specify a category to which the automated finding definition belongs. The available options are: Quality Automation Conformance Performance
   Active	Select the field if you want this finding definition to be active. By default, it’s selected.
   Table	Displays the table name that you have selected. This field is non-editable.
   Apply to process/project	Displays the table name that you have selected. This field is non-editable.
   Impacted KPIs	Select the KPIs most likely impacted by the findings. Choosing the affected KPIs enables you to assess the business impact. You can view the KPI-related findings in the insights panel of the Process Mining workspace.

4. Select Configure.
   The Configure tab is displayed.
5. Fill the details on the form.
   Default values are provided. You can edit them if needed.

   

   According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:

   • The step must have at least 50 occurrences.
   • The step must have at least 20 occurrences within the high touchpoints group.
   • The step must have at least 20 occurrences within the regular touchpoints group.
   • The minimum gap between the topmost touchpoints and the lowest touchpoints must be 5.
   • A maximum of 5 improvement opportunities will be generated in the Summary and Insights page.
6. Select Save and exit.