Configure inbound decisions in ServiceNow instance

Specify events in your Slack spoke application for which actions must be performed in ServiceNow instance.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Slack > Inbound Decisions.
2. Click New.
3. On the Decision form, fill these values.

   Table 1. Decision form

   Field	Description
   Label	Name to identify the inbound decision.
   Answer	Subflow that must be triggered when the specified conditions are met.
   Default Answer	Option to specify if this is the default answer. The default answer is applicable when the conditions are not met. Click the lookup icon (). Select the required subflow from the Document list. Note: Ensure that the Table name is Flow [sys_hub_flow].
   Condition	Conditions to be met in your Slack application for which actions must be performed in ServiceNow instance. For updating relevant record in your ServiceNow instance, specify the Action ID value you had provided while configuring outbound configurations in the condition. Note: Action ID of the outbound configuration must be used in the relevant inbound decision to complete the flow. For example, Action ID of the Approval Message outbound configuration is provided in the Approval Decision inbound decision. This ensures that upon the request approval or rejection, update is made to the relevant record in your ServiceNow instance.

4. Click Submit.
   When events meet conditions specified in the policy, the associated subflow is triggered.

   Note:

   These inbound decisions are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.

   If you want to display modals in Slack, see Configure Slack modals in ServiceNow instance.