Microsoft Teams Spoke

  • Release version: Yokohama
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams spoke enables ServiceNow customers to post messages and details about incident, problem, and change records directly to Microsoft Teams channels via Integration Hub. This integration requires an active Integration Hub subscription and uses Microsoft Teams webhooks for communication.

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    Starting with the Yokohama release, this spoke is being prepared for future deprecation. It will no longer be activated on new ServiceNow instances but will continue to be supported. Customers are encouraged to consider the Microsoft Teams Graph Spoke for the latest and future-ready integration capabilities.

    Key Features

    • Post a Message: Send custom messages to Microsoft Teams channels using a webhook URL, specifying the message title and content.
    • Post Change Details: Share details of a ServiceNow change record to a Teams channel.
    • Post Incident Details: Share details of a ServiceNow incident record with Teams channel members.
    • Post Problem Details: Send problem record details from ServiceNow to a Teams channel.

    Inputs and Customization

    The actions support the following inputs to tailor messages:

    • Webhook URL (required): The Microsoft Teams incoming webhook URL to send the message.
    • Title (optional): Custom title for the message posted.
    • Additional Message (optional): Text to prepend before the record details.
    • Override Default Fields (optional): Specify a comma-separated list of fields to include instead of the default fields (Short Description, Category, State, Priority, Assignment Group).
    • Theme Color (optional): Hex color code to highlight the message.
    • Action URL and Name (optional): Add a clickable button with a custom label that opens a specified URL.

    Practical Application

    ServiceNow customers can automate notifications and updates to Microsoft Teams channels by incorporating these actions into their Integration Hub flows. For example, a flow can be set up to post details about newly created high priority incidents with a specified theme color to alert the relevant team immediately.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spokeprovides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in Plugins planned for deprecation.

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version .

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow