Now Assist for Integration Hub

  • Release version: Yokohama
  • Updated December 8, 2025
  • 2 minutes to read
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    Summary of Now Assist for Integration Hub

    Now Assist for Integration Hub leverages ServiceNow’s AI agents powered by Large Language Models (LLMs) to automate a wide range of tasks, from simple responses to complex problem-solving. These AI agents provide a conversational interface through Integration Hub spoke actions, enabling users to automate business workflows interactively and efficiently within their ServiceNow environment.

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    Key Features

    • AI Agents: Autonomous systems designed to gather data, make decisions, and complete tasks that typically require human intervention. They are tailored to specific workflows such as incident or case resolution.
    • Conversational Interface: Users can engage with AI agents via natural language conversations, facilitated through Integration Hub spoke actions, to perform business actions and automate processes.
    • Meeting Scheduler AI Agent: A pre-built AI agent that organizes meetings using Zoom or Teams by checking room availability, user details (email, timezone), finding suitable time slots, creating calendar events, and generating meeting URLs.
    • Role Masking: Security feature that restricts the roles and privileges of AI agent workflows during execution, ensuring controlled access. Requires configuration of user access roles and corresponding security controls.

    Prerequisites and Compatibility

    • Requires the latest version of Now Assist for Platform and Integration Hub subscriptions.
    • Supported on ServiceNow Xanadu Patch 7 and later releases.
    • Current application version is 2.2.0; installing the latest version is recommended for optimal performance and features.

    Activation and Configuration

    • Activation requires subscriptions to Now Assist for Platform (sngenaiplatform) and Integration Hub.
    • Post-installation, users can access and configure AI agents and conversational spoke actions.
    • Detailed configuration guidance is available for:
      • AI agent usage and management
      • Conversational subflows and settings
      • Creating conversational skills via Workflow Studio
      • Managing conversation experiences and skills in the platform workflow

    Practical Benefits for ServiceNow Customers

    By integrating Now Assist with Integration Hub, customers can:

    • Automate routine and complex tasks with intelligent AI agents, reducing manual effort and improving operational efficiency.
    • Enhance user experience by using conversational interfaces that simplify interactions with workflows.
    • Leverage pre-built AI agents like the Meeting Scheduler to streamline coordination and scheduling tasks.
    • Maintain security compliance through role masking, ensuring AI agents operate within defined privilege boundaries.

    Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.

    Request apps on Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

    Capabilities

    AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Now Assist products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents.

    Perform business actions through conversational interface like Now Assist. Unlock the interactive conversational experience to automate your business workflows.

    Dependency

    Before using Now Assist for Integration Hub, confirm that you are using the latest Now Assist for platform version.

    Supported version

    The Now Assist for Integration Hub application is supported on Xanadu Patch 7 and later releases.

    Important:
    Ensure that you install the latest available version of the Now Assist for Integration Hub application.

    Application version

    Now Assist for Integration Hub v2.2.0 is the latest version.

    Activation of the application

    The Now Assist for Integration Hub application requires these subscriptions:
    After installing the Now Assist for Integration Hub application, you can use the available AI agents and configure the available conversational spoke actions.

    Available AI agents

    This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

    Available AI agent includes, Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting.

    Role masking

    Role masking enables users to limit the roles and privileges of agentic workflows during tool execution. Agentic workflows and their AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.