Amazon EBS Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Amazon EBS Spoke

    The Amazon EBS Spoke allows ServiceNow customers to manage block-level storage volumes and snapshots in Amazon Elastic Block Store (EBS) directly from their ServiceNow instance. This integration streamlines storage management tasks by enabling automation of common EBS operations through ServiceNow workflows and events.

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    Key Features

    • Storage Management Actions: Automate essential EBS tasks including attaching/detaching volumes, creating/deleting snapshots, and creating/deleting volumes within the same Availability Zone.
    • Integration Hub Dependency: Requires an Integration Hub subscription to operate, leveraging ServiceNow’s IntegrationHub capabilities for seamless connectivity.
    • Plugin Dependencies: The spoke depends on several ServiceNow plugins such as IntegrationHub Action Template - Data Stream, Complex Object, IntegrationHub Runtime, Flow Designer - Dynamic Inputs, and IntegrationHub Action Step - REST. Some plugins may require additional licensing.
    • API Compatibility: Built for AWS API version 2016-11-15, with potential compatibility for later versions. Users must update API versions in spoke actions if using different API versions.
    • Connection and Credential Management: Uses Integration Hub aliases to securely manage AWS credentials and connection profiles across multiple environments, simplifying credential updates without modifying individual actions.

    Prerequisites and Requirements

    • User must have full access to Amazon EC2 along with Access Key ID and Secret Access Key credentials for authentication.
    • Proper IAM user creation and permission setup on AWS side is required, with reference to AWS documentation for security credential management.
    • Installation of all dependent ServiceNow plugins and licensing compliance is necessary for proper function.

    Practical Benefits

    ServiceNow customers can expect to automate and integrate Amazon EBS storage management tasks into their IT workflows, reducing manual effort and improving operational efficiency. This spoke enables centralized control of AWS block storage within the ServiceNow platform, facilitating faster response to storage events and better resource management.

    Manage block level storage volumes and snapshots in Amazon EBS from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Spoke version

    Amazon EBS spoke v1.0.2 is the latest version.

    Supported version

    This spoke was built for API version 2016-11-15, but may be compatible with later versions.
    Note:
    If you use different API version, ensure that you change the API version in all spoke actions.

    Spoke requirements

    • User with full access to Amazon EC2.
    • Access Key ID and Secret Access Key of the user. Record these values for later use.
    For more information about creating user in IAM and providing the required access, see Understanding and Getting Your Security Credentials page on the AWS Documentation site.

    Spoke actions

    The Amazon EBS spoke provides actions to automate Amazon EBS tasks when events occur in ServiceNow. Available actions include:
    Category Action Description
    Elastic Block Store Management Attach Volume Attaches an EBS volume to a running or stopped instance.
    Create Snapshot Creates a snapshot of an EBS volume.
    Create Volume Creates an EBS volume that can be attached to an instance in the same Availability Zone.
    Delete Snapshot Deletes the specified snapshot.
    Delete Volume Deletes the specified EBS volume.
    Detach Volume Detaches an EBS volume from an instance.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Amazon EBS spoke.