Microsoft Azure Application Insights Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Microsoft Azure Application Insights Spoke

    The Microsoft Azure Application Insights Spoke enables ServiceNow customers to manage queries, events, and metrics from their Azure Application Insights account directly within their ServiceNow instance. This integration streamlines monitoring and analytics by automating tasks related to event and metric data management through prebuilt actions.

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    The spoke requires an Integration Hub subscription and is designed to work with Microsoft Azure Application Insights API version v1, with potential compatibility for later versions.

    Spoke Setup and Requirements

    • Register the application in the Microsoft Azure portal and obtain access keys and directory IDs.
    • Configure the ServiceNow instance redirect URL in the Azure application, using the format: https://<instance>.service-now.com/oauthredirect.do.
    • Create and record the API Key and Application ID, which are required inputs for spoke actions.
    • Ensure necessary dependent ServiceNow plugins are installed, including IntegrationHub Action Step - REST, IntegrationHub Runtime, Flow Designer Dynamic Inputs, Complex Object, and Flow Designer Action Step - Payload Builder. Some of these may require additional licenses outside of the spoke usage.

    Key Features and Actions

    The spoke provides a variety of actions categorized into Event Management, Metric Management, and Query Management:

    • Event Management: Retrieve single events, query events by type using OData, and access OData metadata describing event data models.
    • Metric Management: Access metadata for available metrics, retrieve values for single or multiple metrics.
    • Query Management: Execute analytics queries to analyze data within Azure Application Insights.

    Connection and Credential Management

    The spoke leverages Integration Hub's alias system to manage connections and credentials, including OAuth credentials. This approach simplifies credential management across multiple environments by minimizing the need to update individual actions when connection details change.

    Practical Benefits for ServiceNow Customers

    By using this spoke, customers can automate and streamline the integration of Azure Application Insights data into their ServiceNow workflows, enhancing visibility and operational responsiveness. It reduces manual configuration efforts and supports consistent management of monitoring data across environments.

    Manage queries, events, and metrics in Microsoft Azure Application Insights account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Microsoft Azure Application Insights spoke v2.0.0 is the latest version.

    Supported versions

    This spoke was built for Microsoft Azure Application Insights API version v1, but may be compatible with later versions.

    Spoke requirements

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • Complex Object (com.glide.cobject)
    • Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Microsoft Azure Application Insights spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Event Management Look up Event Gets the data for a single event.
    Look up Events by Type Executes an OData query for events.
    Look up OData Metadata Gets the OData EDMX metadata that describes the event data model.
    Metric Management Look up Metric Metadata Gets that metadata that describes the available metrics.
    Look up Metric Gets the metric values for a single metric.
    Look up Metrics Gets the metric values for multiple metrics.
    Query Management Execute Query Executes an analytics query for data.
    Look up Query Executes an analytics query for data.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Azure Application Insights spoke.