Now Assist for Hardware Asset Management (HAM) release notes

  • Release version: Xanadu
  • Updated June 9, 2025
  • 2 minutes to read
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    Summary of Now Assist for Hardware Asset Management (HAM) release notes

    The Now Assist for Hardware Asset Management (HAM) application, introduced in the Xanadu release, integrates agentic AI to streamline and automate hardware asset management tasks. This application is designed to enhance hardware asset request processes by automating complex and repetitive activities, improving efficiency and productivity for asset managers.

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    Key Features

    • Access Control Lists (ACLs) Configuration (Xanadu Patch 10): Administrators can configure ACLs in AI Agent Studio to control which users can discover and trigger AI agents and workflows. ACLs also determine whether AI agents operate as dynamic users or AI users and specify availability to all authenticated users or public access.
    • Agentic Workflow Automation (Xanadu Patch 9): The Help manage hardware asset requests workflow uses AI agents to automate sourcing tasks such as consuming local stock assets, creating transfer orders, and generating purchase orders. This automation reduces manual effort, speeds resolution times, and boosts operational efficiency.

    Activation and Upgrade Information

    • The application is available through the ServiceNow Store and requires installation via a store request.
    • Full functionality requires upgrading to Xanadu Patch 10 and installing the Now Assist for HAM store application.
    • Only users with the procurementuser role can access the agentic workflows and AI agents for managing hardware asset requests.
    • The Now Assist for HAM application requires a Hardware Asset Management Pro plus license.

    Related ServiceNow Applications and Features

    • Now Assist: Enhances organizational productivity by delivering AI-driven self-service, action recommendations, and improved search capabilities.
    • Now Assist Admin Console: Provides a centralized interface to set up, configure, and monitor Now Assist applications and features.
    • Now Assist Panel: Offers a conversational interface in Service Operations Workspace to quickly summarize chats, incidents, and resolution notes for better context understanding.
    • Now Assist Skills: Delivers generative AI capabilities tailored to workflows, including summarization and code generation, enhancing user experience and efficiency.

    The ServiceNow® Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for Hardware Asset Management (HAM) is a new application in the Xanadu release.

    Now Assist for Hardware Asset Management (HAM) highlights for the Xanadu release

    Xanadu Patch 10 - Configure Access Control Lists (ACLs) for AI Agents and agentic workflows.

    Xanadu Patch 9 - Automate and streamline your hardware asset request process by using an agentic workflow.

    See Now Assist for Hardware Asset Management (HAM) for more information.

    Important:
    Now Assist for Hardware Asset Management (HAM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Now Assist for Hardware Asset Management (HAM) to Xanadu

    Only users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents:
    • Hardware asset management sourcing AI agent
    • Transfer order creation AI agent
    • Purchase order creation AI agent

    Now Assist for Hardware Asset Management (HAM) features

    Xanadu Patch 10

    Configure ACLs for AI agents and agentic workflows
    Configure the Access Control Lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
    Xanadu Patch 9
    Optimize hardware asset sourcing using the suite of AI agents
    Automate your hardware asset sourcing by using AI agents in the Help manage hardware asset requests agentic workflow. These AI agents can efficiently handle tasks such as automatically consuming assets from local stock, creating transfer orders, and generating purchase orders. By automating complex and repetitive tasks in the hardware asset request process, AI agents help to reduce manual intervention significantly, speed up request resolution, enhance the productivity of asset managers, and improve operational efficiency.

    Activation information

    Install Now Assist for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store.
    Note:
    To take full advantage of the Now Assist for HAM features, you should upgrade to Xanadu Patch 10 and install the Now Assist for Hardware Asset Management (HAM) store application.
    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    The Now Assist for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license.

    Related ServiceNow applications and features

    Now Assist
    Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Now Assist Admin console
    Use the Now Assist Admin console for quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
    Now Assist panel
    Use this conversational interface in ServiceNow® Service Operations Workspace to summarize a chat, an incident, or resolution notes so that you can get the context of this information more quickly.
    Now Assist skills
    Use the ServiceNow® Now Assist products to provide generative AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.