Xanadu Patch 8 Hotfix 3

  • Release version: Xanadu
  • Updated May 8, 2025
  • 1 minute to read

    • The Xanadu Patch 8 Hotfix 3 release contains fixes to these problems.

    Build information:
    Build date: 05-05-2025_2003
    Build tag: glide-xanadu-07-02-2024__patch8-hotfix3-05-02-2025
    Important:
    For more information about how to upgrade an instance, see ServiceNow Upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    AI Search

    PRB1823459

    		 AI Search indexing Topic Path Translation doesn't work for non system user preference language

    Session users assigned as 'guest' with the sys_user_preference file 'name=user.language' and 'value=<some_non_user _session_language>' will have topic paths indexed in this language. The set language is not effective, which is the cause of incorrect translations.
    1. Ensure sys_language has two active languages, en for English and de for Deutsch.
    2. Create an entry in the sys_user_preference table with the following values:
      • system = true
      • user = empty with language as 'de'
    3. Create the catalog item with translations for topic and topic path.

    Expected behavior: AI Search should index, and be able to search with the 'en' topic value.

    Actual behavior: AI Search indexes content with Deutsch translations for documents with both English and Deutsch languages, and the search for English will fail.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.