Enterprise Asset Management normalization
Summarize
Summary of Enterprise Asset Management normalization
The Enterprise Asset Management (EAM) normalization process standardizes manufacturer, model name, model number, and model type data for your enterprise asset models. This is achieved by comparing discovered asset details against the ServiceNow repository of normalized data available in the Enterprise Asset Management Content Service. Normalization ensures consistency and accuracy across your asset records, which is essential for effective asset management.
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You can update model records manually with normalization content or automate the process by comparing your data against the Enterprise Asset Management Content Service.
Scheduled Jobs for Normalization
The normalization process involves several scheduled jobs that automate data synchronization and updates:
- EAM - Daily Job: Runs once at the initial normalization start to pull data from the Content Service and marks models beyond their lifecycle dates.
- EAM - Content Upload: Runs daily to upload custom content from specific custom tables to the Content Service; requires opting in to the Content Service.
- EAM - Enterprise Lifecycles: Updates model records with information about new or deleted lifecycle phases.
- EAM - Normalization: Normalizes all models that have not yet been normalized.
- EAM - Apply latest content changes: Applies updates from content tables to the Content Service.
Key Tables Installed
Activating Enterprise Asset Management normalization installs several tables that store normalized and custom data related to enterprise models and lifecycle management:
- Custom Enterprise Model Type, Manufacturer, Product Model, Model Library: Store custom records you add.
- Enterprise Model Type, Manufacturer, Product Model, Model Library: Store standardized model and manufacturer data.
- Enterprise Lifecycle Definition: Stores lifecycle phases and associated dates for models.
- EAM Content Audit: Tracks changes in content values.
- Manage Enterprise Library: Supports import and export of content data.
- Enterprise Asset Configurations: Manages opt-in and opt-out settings for the Content Service.
Practical Benefits for ServiceNow Customers
By leveraging the EAM normalization process, your organization can maintain clean, consistent, and accurate asset data, which is critical for lifecycle management, reporting, and compliance. Automated scheduled jobs reduce manual effort, and integration with the Enterprise Asset Management Content Service keeps your data aligned with industry standards and updates.
The Enterprise Asset Management normalization process enables you to normalize your manufacturer, model name, model number, and model type data of your enterprise models.
Normalization overview
The normalization process compares the discovered manufacturer, discovered model, discovered model type, and the discovered model number values against the ServiceNow repository of normalized equivalents in the Enterprise Asset Management Content Service.
To standardize your enterprise models, the data must be normalized. You can manually update the model records with the normalization content, or you can compare your data against the Enterprise Asset Management Content Service.
Scheduled jobs for Normalization
| Scheduled job | Description |
|---|---|
| EAM - Daily Job | Sets the time when data is pulled by the Enterprise Asset Management Content Service. This job runs only once, when the normalization process is started for the first time. If a model has gone beyond its end of its lifecycle date, this job enables the Content lifecycle phase check box in the Enterprise Model Lifecycle tab in a model record. |
| EAM - Content Upload | A daily job that uploads any content to the Enterprise Asset Management
Content Service that you have added in the following custom tables:
Note: This job only runs if you have opted in to the Enterprise Asset Management Content Service. |
| EAM - Enterprise Lifecycles | Updates the model record with information about newly created or deleted life cycles. |
| EAM - Normalization | Normalizes all the models that haven't been normalized. |
| EAM - Apply latest content changes | Updates any changes in the content tables to the Enterprise Asset Management Content Service. |
Tables installed with Enterprise Asset Management normalization
| Table | Description |
|---|---|
| Custom Enterprise Model Type [sn_eam_cd_custom_model_type] | Stores custom enterprise model type records. |
| Custom Enterprise Manufacturer [sn_eam_cd_custom_manufacturer] | Stores custom enterprise manufacturer records. |
| Custom Enterprise Product Model [sn_eam_cd_custom_product_model] | Stores custom enterprise product model records. |
| Custom Enterprise Model Library [sn_eam_cd_custom_model_library] | Stores enterprise model library records. |
| Enterprise Model Type [sn_eam_cd_model_type] | Stores enterprise model type records. |
| Enterprise Manufacturer [sn_eam_cd_manufacturer] | Stores enterprise model manufacturer records. |
| Enterprise Product Model [sn_eam_cd_product_model] | Stores enterprise product model records. |
| Enterprise Model Library [sn_eam_cd_model_library] | Stores enterprise model library records. |
| Enterprise Lifecycle Definition [sn_eam_cd_lifecycle_definition] | Stores lifecycle phase of an enterprise model and associated dates. |
| EAM Content Audit [sn_eam_content_audit] | Stores the content values that changed. |
| Manage Enterprise Library [sn_eam_manage_cd_library] | Stores import and export content data. |
| Enterprise Asset Configurations [sn_eam_configuration] | Stores opt-in and opt-out data. |