Now Assist for Software Asset Management (SAM)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Now Assist for Software Asset Management (SAM)

    The Now Assist for Software Asset Management (SAM) application integrates generative AI into your workflow, reducing manual tasks and enhancing compliance visibility and optimization insights. It is designed for Software Asset Management managers to optimize their daily operations efficiently.

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    Key Features

    • Generative AI Capabilities: Automate tasks such as generating compliance summaries and optimization recommendations.
    • Configuration: Admins can configure the application for Software Asset Management managers to utilize AI features in the Software Asset Workspace.
    • Agentic Workflows: Utilize the AI agent collection to complete tasks autonomously, streamlining processes.

    Key Outcomes

    By using Now Assist for SAM, customers can expect improved efficiency in Software Asset Management tasks, leading to better compliance and optimized resource usage. However, users should remain aware of the limitations of AI, ensuring human oversight and testing for accuracy in critical applications.

    Important Considerations

    Some features may not be available in certain regions or for customers in restricted environments. Data processing involves transferring information to central environments, compliant with ServiceNow's policies. Additionally, customers can opt out of data collection at any time.

    Use the Now Assist for Software Asset Management (SAM) application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing compliance visibility and optimization insights.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.