SaaS Overview dashboard
Summarize
Summary of SaaS Overview dashboard
The SaaS Overview dashboard in the Software Asset Management (SAM) classic application helps ServiceNow customers optimize their organizational spending on SaaS and SSO licensing. It provides detailed insights into subscription usage, costs, and compliance across SaaS applications and SSO providers, enabling efficient cost management and license reclamation.
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Note that this dashboard is accessible via SaaS License > Overview and supports filtering by software model or publisher. For organizations using the Software Asset Workspace, a separate SaaS Overview dashboard is available. Additionally, specialized dashboards for Microsoft Office 365 and Adobe Cloud usage and compliance are accessible under SaaS License > Office 365 & Adobe Cloud.
Key Features
- Current Subscription Spend: Displays total cost of all active subscription software entitlements.
- Percentage of Unused Subscriptions: Shows the proportion of subscriptions that fail to meet usage thresholds as defined by reclamation rules, helping to identify underutilized licenses.
- SaaS Potential Savings: Estimates the cost savings achievable by reclaiming unused subscriptions.
- Assigned Subscriptions: Indicates the total number of subscriptions currently assigned to users.
- True-up Cost: Calculates the cost to align owned rights with assigned rights, ensuring payment accuracy for consumed licenses.
- Actual Savings Year-to-Date: Summarizes total savings from completed reclamations over the year.
- Snapshot of Last Meaningful Activity: Breaks down user subscription usage over recent periods (last 30, 30–60, 60–90, and 90–120 days) to help fine-tune reclamation thresholds.
- Stale Subscriptions by Instance: Reports the count of inactive subscriptions per subscription profile, with options to filter by SaaS, SSO, or both.
- Subscription Spend by Cost Center: Allocates subscription costs to organizational cost centers for financial accountability.
- Potential SaaS Savings by Instance: Details savings potential for each subscription profile, filterable by SaaS and/or SSO subscriptions.
Practical Considerations for ServiceNow Customers
This dashboard is essential for organizations aiming to:
- Monitor and manage SaaS and SSO license consumption effectively.
- Identify underused subscriptions for reclamation to reduce costs.
- Ensure compliance with license usage policies and reclamation rules.
- Allocate subscription expenses accurately across cost centers.
- Track historical savings and license utilization trends to inform procurement decisions.
Access to this dashboard depends on your activation status of the Software Asset Management Professional and Workspace plugins. The Engineering License Overview dashboard is deprecated for new Yokohama users activating SAM Professional.
Additional Resources
To fully leverage this dashboard, customers can explore related tasks such as setting up SaaS License Management, integrating SaaS and SSO providers, managing reclamation rules, and associating users with subscriptions. These actions support comprehensive SaaS license governance within ServiceNow.
Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.
The Engineering License Overview dashboard is no longer available for new Yokohama users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Yokohama without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Yokohama. If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Yokohama but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard. If you activated the workspace plugin (before or after upgrading to Yokohama, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.
The SaaS Overview dashboard displays information about the usage, costs, and potential savings that are associated with your SaaS and SSO applications. Access this dashboard by navigating to . You can filter the dashboard by software model or publisher. Click any report to see more information.
| Report | Description |
|---|---|
| Current Subscription Spend | Total cost of all active subscription software entitlements. |
| Percentage of Unused Subscriptions | Percentage of subscriptions that don't meet the usage requirements that are defined by reclamation rules. This percentage is calculated as the number of stale rights (subscriptions that have limited to no activity within the activity threshold that is defined in the reclamation rule) divided by the total number of assigned rights. |
| SaaS Potential Savings | Potential cost saved if you reclaim unused subscriptions. |
| Assigned Subscriptions | Total number of assigned subscriptions. |
| True-up Cost | Cost to have the number of rights you own match the number of rights you've assigned to users. This metric helps to verify that your organization is paying for all the rights that your organization is using. |
| Actual Savings Year-to-Date | Total yearly savings for all subscription software. This value is calculated as the total savings from closed complete reclamation candidates. |
| Snapshot of Last Meaningful Activity | Distribution of users based on their subscription software usage behavior. Use this data to identify the users with the highest software usage and determine the most appropriate threshold for your software reclamation rules. This report displays the data for the last 30 days, 30–60 days, 60–90 days, and 90–120 days. |
| Stale Subscriptions by Instance | Total number of stale subscriptions for each subscription profile. If you have multiple profiles for the same subscription software, this report displays each profile separately. You can filter the data that is displayed on this report by selecting an option from the Breakdown list. To view the stale subscriptions for both SaaS and SSO subscription profiles, select All Subscriptions. To view the stale subscriptions for only SaaS subscription profiles, select Subscriptions Excluding SSO. |
| Subscription Spend by Cost Center | Total cost of all active subscription software entitlements by cost center. |
| Potential SaaS Savings by Instance | Potential cost saved for each subscription profile if you reclaim unused subscriptions. You can filter the data that is displayed on this report by selecting an option from the Breakdown list. To view the potential savings for both SaaS and SSO subscription profiles, select All Subscriptions. To view the potential savings for only SaaS subscription profiles, select Subscriptions Excluding SSO. |