Indicators used in the CMDB success advisor for SAM dashboard

  • Release version: Yokohama
  • Updated July 22, 2026
  • 3 minutes to read
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    Summary of Indicators used in the CMDB success advisor for SAM dashboard

    The CMDB success advisor for SAM dashboard provides high-level indicators that help ServiceNow customers monitor the quality, completeness, and licensing compliance of software installations and their associated configuration items (CIs). These indicators pull data primarily from the Software Install [cmdbsamswinstall] table and related software discovery models to highlight key aspects of software asset management (SAM) and CMDB accuracy.

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    Key Indicators

    • Software installs: Total software installs in scope linked to normalized software products, categorized by discovery source.
    • Installs by selectable dimensions: Breakdown of software installs by software publisher (default), normalized software product, CI class hosting the install, or discovery source.
    • Normalization status: Classification of installs by normalized software product, CI class, and normalization status from the Software Discovery Model.
    • Missing edition/version: Counts of software installs missing edition or version information in their discovery model.
    • Server installs missing cloud license: Software installs on cloud provider CIs lacking required cloud license type data, limited to qualifying products.
    • Installs by CI status: Grouping of software installs by the install status or lifecycle stage of the CI hosting them (requires CSDM Activation plugin).
    • CIs missing key data: Totals of CIs with software installs but lacking environment, assigned user, or critical CPU attributes needed for license calculations.
    • Stale CIs: Counts of CIs with software installs not updated in the last 30, 60, or 90 days.
    • Duplicate CIs: Number of software installs on CIs flagged as duplicates with active de-duplication tasks.
    • Virtual machine (VM) relationship gaps: Software installs on Windows or Linux virtual CIs missing host server CI relationships, impacting license compliance tracking.
    • Incorrect VM infrastructure relationships: Virtualized by or Member of relationships flagged by relationship health analysis as incorrect or suggested for removal.
    • Install status distribution matches/mismatches: Comparison of install status or lifecycle stage between virtual server CIs and their host CIs, identifying alignment or discrepancies.

    Important Notes for Customers

    • Relationship-based indicators depend on the CMDB Health Dashboard - Relationship Compliance Processor scheduled job. If this job is inactive, relationship metrics may be incomplete, and the dashboard will alert to run the job.
    • The dashboard supports detailed visibility into software installs and CI relationships, enabling proactive management of data quality and compliance risks in your CMDB and SAM processes.

    Indicators enable viewing of high-level metrics that highlight data quality, completeness, and licensing compliance issues across software installs and their related configuration items (CIs).

    CMDB success advisor for SAM dashboard indicators

    Software installs
    Total number of software installs from the Software Install [cmdb_sam_sw_install] table that are in the selected scope and associated with a normalized software product, grouped by discovery source.
    Installs by
    Software installs from the Software Install [cmdb_sam_sw_install] table, grouped by a selectable dimension: software publisher (default), normalized software product, the CI class of the CI hosting the install, or discovery source.
    Software installs by normalization status
    Software installs from the Software Install [cmdb_sam_sw_install] table, grouped by normalized software product, the CI class of the CI hosting the install, and the normalization status recorded on the associated Software Discovery Model.
    Software installs missing edition
    Total number of software installs from the Software Install [cmdb_sam_sw_install] table where the associated Software Discovery Model doesn't have an edition value populated.
    Software installs missing version
    Total number of software installs from the Software Install [cmdb_sam_sw_install] table where the associated Software Discovery Model doesn't have a version value populated.
    Server installs missing cloud license
    Total number of software installs on CIs where a cloud provider is populated and a cloud license type isn't populated, limited to a defined set of qualifying software products that require cloud license tracking.
    Installs by CI install status
    Software installs from the Software Install [cmdb_sam_sw_install] table, grouped by the install status of the CI hosting the install. On instances where the CSDM Activation plugin (com.snc.cmdb.csdm.activation) is active, this card is named Installs by lifecycle stages, and installs are grouped by life cycle stage instead.
    CIs missing environment
    Total number of CIs with a software install in the selected scope that don't have an environment value populated.
    CIs missing assigned to
    Total number of CIs with a software install in the selected scope that aren't assigned to a specific user.
    Server CIs missing CPU attributes
    Total number of CIs with a software install in the selected scope that are missing key CPU attributes needed for accurate license calculations.
    CIs not updated in the last 30 days
    Total number of CIs with a software install in the selected scope that haven't been updated in the last 30 days.
    CIs not updated in the last 60 days
    Total number of CIs with a software install in the selected scope that haven't been updated in the last 60 days.
    CIs not updated in the last 90 days
    Total number of CIs with a software install in the selected scope that haven't been updated in the last 90 days.
    Duplicate CIs
    Total number of software installs on CIs identified as duplicates, where the CI has a follow-on de-duplication task in the Reconcile Duplicate Task [reconcile_duplicate_task] table that is still active, limited to installs of selected software products.
    Virtual machines without host server CI relationships
    Total number of software installs, scoped to the selected SAM products, on Windows Server or Linux Server virtual CIs that don't have a Virtualized by::Virtualizes relationship to a host CI, limited to VMware ESX Server and Microsoft Hyper-V virtual infrastructure, resulting in gaps in licensing compliance tracking.
    Incorrect virtual server infrastructure relationships
    Total number of Virtualized by or Member of relationships for virtual server CIs, limited to VMware ESX Server and Microsoft Hyper-V virtual infrastructure, that relationship health analysis flags as incorrect or suggested for removal. On the KPI Details page, this indicator appears under the heading Incorrect infrastructure relationships.
    Install status distribution matched
    Virtual server software installs where the install status, or life cycle stage, of the virtual server CI matches the install status, or life cycle stage, of its related host CI.
    Install status distribution mismatched
    Virtual server software installs where the install status, or life cycle stage, of the virtual server CI doesn't match the install status, or life cycle stage, of its related host CI.
    Note:
    Relationship-based indicators require the CMDB Health Dashboard - Relationship Compliance Processor scheduled job to have run. If the job is inactive, the dashboard displays a Relationship data incomplete alert with a Run job action, and metrics in the Virtual CI relationships section may be incomplete.