Accounts Payable Operations release notes

The ServiceNow® Accounts Payable Operations application enables Accounts Payable specialists to analyze and process invoice and invoice cases. The generative AI capabilities are leveraged in invoice line mapping with purchase order line mapping. The Accounts Payable Operations was enhanced and updated in the Yokohama release.

Accounts Payable Operations highlights for the Yokohama release

• Leverage Accounts payable document classification skill to classify email attachments into invoice, credit memo, or supporting documents based on the AI recommended confidence score resulting in error free invoice data extraction.
• Validate supplier provided tax against a system-calculated tax by integrating an enterprise-grade tax engine resulting in straight-through processing of invoice while improving accuracy, compliance, and operational efficiency
• Introduced Agentic workflow in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers thereby significantly reducing the involvement of human agents.
• The ServiceNow® Now Assist offers generative AI purchase order line-mapping to improve accuracy and reduce manual work.
• Experience the new generative AI skill for invoice data extraction, designed to enhance accuracy and reduce manual effort.
• Leverage AI-powered GPT-4o-driven invoice data extraction with Document Intelligence for improved accuracy and reduced manual effort.
• Get instant, real-time assistance from generative AI to summarize invoice case details through the Now Assist panel.
• Use the Accounts Payable Operations properties page to control the configuration of APO properties.

Important:

Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading Accounts Payable Operations to Yokohama

If you’re upgrading from a previous release, you must configure the reference field in the Tax Code [sn_fin_tax_code] table. The exception engine validates the invoice using the tax code and raises exceptions if necessary.

New in the Yokohama release

Tax Engine Integration

The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, maintains compliance with regional and global tax regulations. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual revalidation and rolling up of system tax.

Using Supplier Collaboration Portal in APO

In the supplier collaboration portal home page, the supplier contact can choose to view invoice and inquiry cases associated with their account.

Supplier contacts can be assigned with multiple suppliers.

Set APO properties

The one-stop property page provides great flexibility and ease of configuration to users with admin roles. AP admin and integrator use the APO properties page to set the parameters that control the invoice line mapping, invoice ingestion API, and exception management. Depending on the invoice line-mapping properties set, AP admin and integrator can choose to review and confirm the invoice line mapping results generated by rule-based engine and Now Assist.

Using Playbook in Accounts Payable Operations

Playbook activity card displays updated invoice statuses. AP specialist reviews and acts on the mapping recommendations by Now Assist.

Now Assist for Accounts Payable Operations (APO)

Activate the purchase order line-mapping skill in the Now Assist Admin console to enable automatic mapping of invoice lines with purchase order lines using Now Assist.

Activate the invoice data extraction skill in the Now Assist Admin console to leverage GPT-4o capabilities in extracting invoice information using Document Intelligence and reducing the manual effort.

Generate invoice case summarization in multiple languages with the multi-language support in the Now Assist console.

With the Now Assist panel, you can get assistance from generative AI to solve invoice case-related issues faster.

As a fulfiller, you can learn about the details of a purchase order and its associated cases from record summarization generated by Now Assist.

Take advantage of the translation capabilities available in the Now Assist for user-generated content.

A new requester role is added to access Now Assist Accounts Payable Operations features powered by generative AI. Customers need to explicitly grant these roles to users for access to GenAI features and capabilities.

Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents.

Changed in this release

Work with invoices

• Invoice line statuses are updated as:
  • PO matching error to Mapping error
  • PO matching completed to Mapping complete
  • Matching error to Mapping error
  • Review mapping

Invoice ingestion process when Document Intelligence is unavailable

Accounts Payable Operations integration with Document Intelligence enables AP admin to create invoice manually when DocIntel is down. The capture invoice details activity card displays the Create invoice option.

Activation information

Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Localization information

Accounts Payable Operations supports multiple languages. The current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model.