AIOps LEAP release notes
Summarize
Summary of AIOps LEAP Release Notes Yokohama
The ServiceNow® AIOps LEAP application, introduced in the Yokohama release, leverages AI-driven insights to automate and expedite incident resolution management. It creates both standard and dynamic playbooks based on historical incident data to streamline operational processes, enhance collaboration, and promote continuous improvement.
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Key Features
- Incident Clustering and Summaries: Automatically categorizes IT incidents by analyzing descriptions and assignment groups, consolidating information for better decision-making and knowledge management.
- Automation Opportunities: Uses the Group Action Framework (GAF) plugin to group incidents into clusters, identifying automation opportunities by analyzing work and resolution notes.
- Automation Recommendations and Playbook Generation: Identifies frequent issues and generates actionable playbooks with detailed resolution steps, supporting knowledge sharing and operational efficiency—even without formal playbook creation.
- Enhanced User Interface: Updates include a redesigned opportunities page with the ability to load and select all automation opportunities cards, pin important ones for easy access, and customize filters that persist across sessions.
- Automation Feedback and Tracking: Enables users to provide feedback on resolution steps and playbooks, with all activities tracked to support continuous improvement.
- Performance Analysis Dashboard: A value dashboard facilitates monitoring and enhancing performance related to automation opportunities.
Activation and Requirements
- AIOps LEAP is available via the ServiceNow Store and requires installation through the Store request process.
- Activation can be performed through either the Workspaces interface or the Now Assist Admin workspace, with guided navigation steps provided.
- Dependencies include the Now Assist for Platform application; Now Assist for Creator is optional.
- Integration with related ServiceNow applications like Now Assist for IT Operations Management (ITOM) enhances alert analysis capabilities.
Benefits for ServiceNow Customers
Implementing AIOps LEAP enables ServiceNow customers to automate incident management workflows, reduce resolution times, and improve operational insights. Its AI-driven clustering and playbook generation help build a robust knowledge base and promote collaboration across teams. Customizable filters and feedback mechanisms ensure the solution adapts to specific organizational needs, making incident response more efficient and data-driven.
The ServiceNow® AIOps LEAP application uses AI driven insights to create standard and dynamic playbooks for quick incident resolution management. AIOps LEAP is a new application in the Yokohama release.
AIOps LEAP highlights for the Yokohama release
- Automation feedback and tracking for automation opportunities
- Pin Automation Opportunities for ease of analysis
- Customize filters for Automation Opportunities and published playbooks.
- Customize columns on the Automation Opportunities and published playbooks pages.
- Use published LEAP in SOW to resolve a new incident quickly.
- Use a value dashboard for performance analysis and enhancement.
See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.
AIOps LEAP features
- Incident clustering and comprehensive summaries
- AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
- Group incidents to create automation opportunities
- AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
- Automation recommendations and playbook generation
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AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.
New in the Yokohama release
- Enhanced opportunities page
- Enhancements & Design changes to load all opportunities and enable to select all cards.
UI changes
- Pin automation opportunities
- You can pin the automation opportunities required for ease of access and research.
- Automation feedback and tracking
- You can provide your feedback on the available resolution steps and playbooks. Each activity on the automation activity is tracked and recorded.
- Filters for automation opportunities and playbooks
- You can customize filters on the automation opportunity dashboard to filter them according your requirement for analysis. These filters are retained even when the page is refreshed.
AIOps LEAP Activation information
Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
| Activate from | Steps |
|---|---|
| Workspaces |
|
| Now Assist Admin |
|
Additional requirements
- Now Assist for Platform
- Now Assist for Creator (optional)