Employee Center release notes
Summarize
Summary of Employee Center Yokohama Release Notes
The ServiceNow® Employee Center application is a multi-department dynamic portal designed for streamlined service delivery and enhanced employee engagement. The Yokohama release introduces significant enhancements and new features aimed at improving employee self-service, content management, and event hosting capabilities within the portal. Employee Center is available via the ServiceNow Store and integrates with related applications such as Now Mobile®.
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Key Features
- Integrated Experience and Service Feedback: Automatically generate feedback tasks when negative feedback is submitted, track feedback with analytics, and receive notifications upon task completion, including feedback from Now Mobile® users.
- Appointment Booking: Employees can schedule virtual or in-person appointments with HR representatives or join walk-up queues for immediate support, accessible via the Mega Menu or Quick Links widget (Employee Center Pro).
- Live Company Events Hosting: Host live events directly within the portal using prebuilt configurations for communications and traffic management, featuring a drag-and-drop Rich Content Editor for easy event content creation (Employee Center Pro).
- Favorites and Search Enhancements: Enable employees to favorite topic pages for quick access and improve topic search relevance by ranking results based on user clicks.
- Guided Self-Service Improvements: Provide richer responses with images, videos, and formatted text; allow employees to edit previous answers; and discover processes through AI-powered search.
- Content Authoring Enhancements: Use portal shortcuts for quick content creation and editing, with auto-generated publishing plans that simplify content delivery (Employee Center Pro).
- Taxonomy Sync: Synchronize taxonomy updates across portal navigation hierarchies with a single click.
- Enhanced Apps Discovery: Employees can search for authorized work applications via AI-powered global search (Employee Center Pro).
Activation and Integration
To activate Employee Center, request installation of the Employee Center plugin from the ServiceNow Store. The release supports integration with the Now Mobile® application for mobile access and includes the default employee content taxonomy for mobile portals.
Practical Benefits for ServiceNow Customers
- Improve employee engagement with streamlined self-service options and real-time support through appointments and walk-up queues.
- Facilitate easy management and delivery of live events and content, enhancing communication and participation.
- Leverage AI-powered search and personalized favorites to help employees quickly find relevant information and applications.
- Gain actionable insights from integrated feedback mechanisms to continuously improve service delivery.
- Utilize quick start tests post-upgrade to ensure Employee Center functionality aligns with customizations.
The ServiceNow® Employee Center application is a multi-department dynamic portal for service delivery and employee engagement. Employee Center was enhanced and updated in the Yokohama release.
Employee Center highlights for the Yokohama release
- Resolve tasks created from submitted negative feedback with the Integrated experience and service feedback functionality.
- Enable employees to seek assistance through virtual or in-person appointments, or by joining walk-up queues for immediate support.
- Host live company events seamlessly in the employee portal with streamlined pre-event communications and a drag-and-drop editor for easy content creation.
See Employee Center for more information.
New in the Yokohama release
- Favoriting topic pages
- Enable one-click access for employees to their most frequently accessed topics through topic pages added to the Favorites widget.
- Single-click taxonomy sync
- Sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click.
- Guided Self-Service enhancements
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- Admins can provide more detailed answers or guidance to a Guided Self-Service response by adding rich media, including images and videos and formatted text.
- Employees can review and edit their previous responses.
- Employees can search for and discover Guided Self-Service processes using AI-powered search.
- Enhanced apps discovery and visibility preferences (Employee Center Pro)
- Employees can search for authorized work applications using the AI-powered global search bar.
- Appointment booking with HR representative (Employee Center Pro)
- Employees can schedule in-person or virtual appointments to get help through a quick link in the Mega Menu or Quick links widget.
- Rich Content Editor updates (Employee Center Pro)
- Build more visually engaging content in microsites and news through additional formatting elements including bulleted and numbered lists, table or grid layouts, and accordion lists.
- Portal shortcuts for content authoring (Employee Center Pro)
- Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.
- Integrated experience and service feedback (Employee Center Pro)
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- Set a rating threshold that automatically generates a feedback task.
- Receive feedback tasks from negative feedback submitted through Now Mobile®.
- Receive automated email notifications when feedback tasks are completed.
- Track your feedback responses through the Feedback Analytics dashboard for portal, email, Virtual Agent, kiosks, and Now Mobile®.
- Live company events hosting and communications framework (Employee Center Pro)
- Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.
- Improved topic search ranking
- The Topic content search widget now ranks topics based on user clicks, improving the relevance of search results and making it easier for employees to find their frequently used topics.
- Quick start tests for Employee Center
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After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.
Activation information
Install the Employee Center plugin by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.