Financial Services Operations Integration with Visa release notes
The ServiceNow® Financial Services Operations Integration with Visa application enables you to seamlessly integrate with the workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Yokohama release.
Financial Services Operations Integration with Visa highlights for the Yokohama release
- Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry.
- Ensures Visa conformance through error handling and timely updates on chargeback status.
See Financial Services Operations Integration with Visa for more information.
Important:
Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Yokohama release
- Added new VROL integration subflows
- Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added:
- Look Up Transaction Inquiry Results
- Accept Dispute
- Conduct Cardholder Purchase Inquiry
- Look Up Transaction Details
- Look Up Dispute Response Details
- Create Dispute Pre-Arbitration
- Look Up Dispute Pre-Arbitration Details
- Create Dispute Pre-Arbitration Response
- Look Up Dispute Pre-Arbitration Response Details
- Submit Dispute Filing
- Look Up Dispute Filing Details
- Mark Batch Queue Item as Read
Changed in this release
- Visa Resolve Online (VROL) version 25.1 updates
-
Updated the following subflows to align with release 25.1 revision changes:
- Submit Dispute questionnaire
- Submit fraud report